Dell PowerVault NX3500 Administrator's Guide - Page 181

Workaround, Data Protection, Configuration, Protection, Enabled, State, DMA Servers, Stor@ge

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Workaround If the backup application cannot connect to a NAS appliance: 1 Log in to the NAS Manager or open a remote terminal to the appliance. 2 On the NAS Manager, go to Data ProtectionNDMPNDMP Configuration page. In NAS CLI, go to Data ProtectionNDMPConfiguration menu. 3 Verify that NDMP is enabled. If NDMP is enabled, go to step 5. - On the NAS Manager, the Enabled check box should be checked. - In the NAS CLI, type view and ensure that State is set to Enabled. 4 If NDMP is not enabled, enable it. For more information, see "Backing Up and Restoring Data" on page 100. 5 Verify that backup application IP address is configured in NDMP. - On the NAS Manager, the DMA server list should include the IP address of the backup application. - In the NAS CLI, type view and ensure that the DMA Servers list includes the IP address of the DMA application trying to access the NAS appliance. If the backup appliance can connect to a NAS appliance but cannot log in, use backup_user as the user name for the NDMP client, while setting up the NDMP backup/restore in your backup application. The default password for NDMP client is Stor@ge! To change the password: 1 Log in to the NAS Manager or open remote terminal to the appliance 2 In the NAS Manager, go to Data ProtectionNDMPNDMP Configuration page. In NAS CLI, go to Data ProtectionNDMPConfiguration menu. 3 In the NAS Manager, click Change Password. In the NAS CLI, run the set -Password "pwd" command. If backup application can log into the NAS appliance, but if no volumes are available for backup, verify that the NAS appliance has NAS volumes created on it. Troubleshooting 181

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Troubleshooting
181
Workaround
If the backup application cannot connect to a NAS appliance:
1
Log in to the NAS Manager or open a remote terminal to the
appliance.
2
On the NAS Manager, go to
Data Protection
NDMP
NDMP
Configuration
page. In NAS CLI, go to
Data
Protection
NDMP
Configuration
menu.
3
Verify that NDMP is enabled. If NDMP is enabled, go to step 5.
– On the NAS Manager, the
Enabled
check box should be
checked.
– In the NAS CLI, type
view
and ensure that
State
is set to
Enabled
.
4
If NDMP is not enabled, enable it. For more information, see
"Backing Up and Restoring Data" on page 100.
5
Verify that backup application IP address is configured in NDMP.
– On the NAS Manager, the DMA server list should include the
IP address of the backup application.
– In the NAS CLI, type
view
and ensure that the
DMA Servers
list includes the IP address of the DMA application trying to
access the NAS appliance.
If the backup appliance can connect to a NAS appliance but
cannot log in, use
backup_user as the user name for the NDMP
client, while setting up the NDMP backup/restore in your backup
application.
The default password for NDMP client is
Stor@ge!
To change the password:
1
Log in to the NAS Manager or open remote terminal to the
appliance
2
In the NAS Manager, go to
Data Protection
NDMP
NDMP
Configuration
page. In NAS CLI, go to
Data
Protection
NDMP
Configuration
menu.
3
In the NAS Manager, click
Change Password
. In the NAS CLI,
run the
set -Password "pwd"
command.
If backup application can log into the NAS appliance, but if no
volumes are available for backup, verify that the NAS appliance has
NAS volumes created on it.