Dell PowerVault NX3500 Administrator's Guide - Page 182

Error Received While Running the PowerVault NAS Configuration Utility

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Error Received While Running the PowerVault NAS Configuration Utility Description Cause Workaround Error occurred while running the PowerVault NX3500 NAS Configuration Utility. The error could be caused by either hardware setup, network switch configuration, or cluster system configurations. If the connect failure is in the discovery page: 1 Check the MAC addresses for cluster controllers. Embedded NIC 1 MAC addresses can be found on system identification panel (slide-out tag) located below the front bezel of NAS controllers. 2 Check if IPv6 is enabled on the management station where the NAS Configuration Utility is running. 3 Check if system is already in service mode. If the system is in service mode, the NAS Configuration Utility should block users from any further action and guide them through exiting the utility. If the failure is in the configuration NAS cluster page: 1 Capture the failure message screenshot from the NAS Configuration Utility window during clusterization. 2 Collect the cluster configuration file, the NAS Configuration Utility log file, and the result file from the installation directory and zip the config folder from the installation directory. 3 The NAS Configuration Utility should lead users to restore window, where nodes are restored to standby mode. 4 Look for the failure messages in captured screen shot and find out the potential cause of the failure. Then correct those failures and reconfigure the system using the NAS Configuration Utility. 5 If failure still persists, collect all the files in a bundle package and contact Dell support. 182 Troubleshooting

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182
Troubleshooting
Error Received While Running the PowerVault
NAS Configuration Utility
Description
Error occurred while running the PowerVault NX3500 NAS
Configuration Utility.
Cause
The error could be caused by either hardware setup, network
switch configuration, or cluster system configurations.
Workaround
If the connect failure is in the discovery page:
1
Check the MAC addresses for cluster controllers. Embedded NIC
1 MAC addresses can be found on system identification panel
(slide-out tag) located below the front bezel of NAS controllers.
2
Check if IPv6 is enabled on the management station where the
NAS Configuration Utility is running.
3
Check if system is already in service mode. If the system is in
service mode, the NAS Configuration Utility should block users
from any further action and guide them through exiting the
utility.
If the failure is in the configuration NAS cluster page:
1
Capture the failure message screenshot from the NAS
Configuration Utility window during clusterization.
2
Collect the cluster configuration file, the NAS Configuration
Utility log file, and the result file from the installation directory
and zip the config folder from the installation directory.
3
The NAS Configuration Utility should lead users to restore
window, where nodes are restored to standby mode.
4
Look for the failure messages in captured screen shot and find out
the potential cause of the failure. Then correct those failures and
reconfigure the system using the NAS Configuration Utility.
5
If failure still persists, collect all the files in a bundle package and
contact Dell support.