Dell S5148F-ON Open Networking Hardware Diagnostic Guide September 2017 - Page 94

Technical support, Accessing support services, Technical assistance center

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6 Technical support Dell EMC Support provides a range of documents and tools to assist you with effectively using Dell EMC equipment and mitigating the impact of network outages. Through Dell EMC Support you can obtain technical information regarding Dell EMC products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell EMC support provides integrated, secure access to these services. Topics: • Accessing support services • Technical assistance center • Hardware replacement Accessing support services The URL for Dell EMC support is http://www.dell.com/support. You must have a userid and password to access support services. If you do not have a userid and password, you can request these at the website. To request a userid, password, and Dell EMC support services: 1 On the Dell EMC support page, click the Account Request link. 2 Fill out the User Account Request form and click Send. You will receive your userid and password by email. 3 To access Dell EMC support services, click the LOGIN link and enter your userid and password. Technical assistance center How to contact Dell Log in to Dell EMC support at http://www.dell.com/support and select the Service Request tab. EMC TAC Information to submit when opening a support case • Your name, company name, phone number, and email address • Preferred method of contact • Model number • Software version number • Symptom description Managing your case Log in to Dell EMC support and select the Service Request tab to view all open cases and Return Materials Authorizations (RMAs). Technical documentation Log in to Dell EMC support and select the Documents tab. You can access this page without logging in using the Documentation link on the Support page. Contact information Web: www.dell.com. Email: [email protected] 94 Technical support

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Technical support
Dell EMC Support provides a range of documents and tools to assist you with
effectively
using Dell EMC equipment and mitigating the
impact of network outages.
Through Dell EMC Support you can obtain technical information regarding Dell EMC products, access to software upgrades and patches,
and open and manage your Technical Assistance Center (TAC) cases. Dell EMC support provides integrated, secure access to these
services.
Topics:
•
Accessing support services
•
Technical assistance center
•
Hardware replacement
Accessing support services
The URL for Dell EMC support is
. You must have a userid and password to access support services. If you do
not have a userid and password, you can request these at the website.
To request a userid, password, and Dell EMC support services:
1
On the Dell EMC support page, click the
Account Request
link.
2
Fill out the User Account Request form and click
Send
. You will receive your userid and password by email.
3
To access Dell EMC support services, click the
LOGIN
link and enter your userid and password.
Technical assistance center
How to contact Dell
EMC TAC
Log in to Dell EMC support at
and select the Service Request tab.
Information to
submit when
opening a support
case
•
Your name, company name, phone number, and email address
•
Preferred method of contact
•
Model number
•
Software version number
•
Symptom description
Managing your case
Log in to Dell EMC support and select the
Service Request
tab to view all open cases and Return Materials
Authorizations (RMAs).
Technical
documentation
Log in to Dell EMC support and select the
Documents
tab. You can access this page without logging in using the
Documentation
link on the Support page.
Contact information
Web:
www.dell.com
.
6
94
Technical support