Dell Venue 11 Pro Dell Venue Pro 11 -7130/7139 User's Guide - Page 41

11 Troubleshooting Battery problem Problems Battery does not charge Battery drains quickly even when the tablet is in Standby mode Possible causes Possible solutions • Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning. • Check all cable connections and plug back into the wall, then back into the tablet. • Check the AC adapter LED light to ensure if the AC adapter is working. • Check all connectors to ensure proper connectivity. If the AC adapter works and the battery does not charge, try to: • Remove and re-insert the battery to ensure the battery fits to its connectors properly. • Replace with another battery, if available. NOTE: The tablet battery requires about 4 hours to fully charge. The tablet's temperature is below 0 °C or higher than 40 °C. Charge the battery in an ambient temperature between 0 °C to 40 °C. The battery or power adapter is damaged. Contact a Dell authorized reseller to replace the battery or power adapter. If the tablet is not in the range of a network it can connect to, the tablet • Temporarily turn off the tablet. continues to send out signals to locate • Move the tablet in range a base station and drains the battery. of a network it can connect to, or temporarily 41