Dell Venue 11 Pro Dell Venue Pro 11 -7130/7139 User's Guide - Page 43

Touchscreen problem, Network problem, Problems, Possible causes, Possible solutions - drivers

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Touchscreen problem Problems Possible causes Touchscreen responds slowly or improperly Protective cover prevents the tablet from recognizing your inputs. Possible solutions • Shutdown and restart your tablet. • Gently wipe the display with a clean dry cloth. • Remove any protective covers from the touchscreen. • If the operating system is reinstalled, make sure all the drivers are installed. Network problem Problems No wireless connection No mobile broadband connection Possible causes • The mobile broadband has been capped. • No signal from the service provider. Possible solutions 1. Check if the wireless radio is on. See Wi-Fi setting . 2. Try to get closer to the wireless access point. 3. Reset the wireless router if using a private network; open the browser to view the landing page if using a public network. 1. Check if the mobile broadband is turned on. See Turning On/Off mobile broadband 2. Move your tablet to a different location for better signal reception. Contact your service provider to change your broadband plan. 43

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Touchscreen problem
Problems
Possible causes
Possible solutions
Touchscreen responds slowly or
improperly
Protective cover prevents the
tablet from recognizing your
inputs.
•
Shutdown and restart your
tablet.
•
Gently wipe the display with a
clean dry cloth.
•
Remove any protective covers
from the touchscreen.
•
If the operating system is re-
installed, make sure all the
drivers are installed.
Network problem
Problems
Possible causes
Possible solutions
No wireless connection
1.
Check if the wireless radio is
on. See
Wi-Fi setting
.
2.
Try to get closer to the
wireless access point.
3.
Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
No mobile broadband
connection
•
The mobile broadband has
been capped.
•
No signal from the service
provider.
1.
Check if the mobile
broadband is turned on. See
Turning On/Off mobile
broadband
2.
Move your tablet to a
different location for better
signal reception.
Contact your service provider to
change your broadband plan.
43