Dell XPS M2010 MXP061 XPS M2010 Owners Manual - Page 98

Back to Contents Page Troubleshooting Dell™ XPS™ M2010 Owner's Manual Dell Technical Update Service Dell Diagnostics Dell Support Utility Drive Problems E-Mail, Modem, and Internet Problems Error Messages IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Memory Problems Network Problems Media Memory Card or ExpressCard Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Mouse Problems Video and Display Problems Dell Technical Update Service The Dell™ Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. You can start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities disc. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell. See Contacting Dell. 1. Shut down the computer. 2. Connect the computer to an electrical outlet. 3. Diagnostics can be invoked one of two ways: a. Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: The keyboard must be awake to recognize the keystroke. Ensure the keyboard is awake by touching the touchpad. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. b. Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. l During the assessment, answer any questions that appear.