Dell XPS M2010 MXP061 XPS M2010 Owners Manual - Page 99

Starting the Dell Diagnostics From the Drivers and Utilities Media, Dell Diagnostics Main Menu

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l If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . l If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell. See Contacting Dell. If the Pre-boot System Assessment completes successfully, you receive the message: Booting Dell Diagnostic Utility Partition. Press any key to continue. 4. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: The keyboard must be awake to recognize the keystroke. Ensure the keyboard is awake by touching the touchpad. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again. The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 4. Select the Boot from CD-ROM option from the menu that appears and press . 5. Type 1 to start the menu and press to proceed. 6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7. When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. This test typically takes one hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. 2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. See Contacting Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Results Errors Help Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test.

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l
If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next
test, press <y>; to retest the component that failed, press <r>.
l
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell. See
Contacting Dell
.
If the Pre-boot System Assessment completes successfully, you receive the message:
Booting Dell Diagnostic Utility Partition. Press any key to continue
.
4.
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1.
Insert the
Drivers and Utilities
disc.
2.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your
computer and try again.
The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.
3.
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
and press <Enter>.
4.
Select the
Boot from CD-ROM
option from the menu that appears and press <Enter>.
5.
Type
1
to start the menu and press <Enter> to proceed.
6.
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
7.
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1.
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option you want.
2.
If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell. See
Contacting Dell
.
3.
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in the following table for more information.
NOTE:
The keyboard must be awake to recognize the keystroke. Ensure the keyboard is awake by touching the touchpad.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run
Express Test
first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes one hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service
Tag.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.