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Epson PP-50BD Users Guide - Page 89

Troubleshooting, Diagnosing the Problem, Error Indicators

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Chapter 5 Troubleshooting Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate section below. If you have a specific problem relating to publishing quality, a problem not related to publishing quality, a disc feeding problem, or if the product does not publish at all, refer to the appropriate section. To solve a problem, you may need to cancel publishing. & See "Canceling Publishing" on page 70. Error Indicators You can identify many common problems using the lights on your product. If the product stops working and the lights are on or flashing, use the following table to diagnose the problem; then follow the recommended corrective measures. Note: Condition of indicator lights after error may change, depending on the operation. Troubleshooting 89

Section	Page
Copyright and Trademarks	2
Contents	3
Important Notice and Safety Instructions	8
Important Note	8
Important Safety Instructions	8
Setting up the Product	8
Choosing a Place for the Product	9
Using the Product	10
Handling Ink Cartridges	11
Notice for CD/DVD/BD Discs	12
Concerning Incidental Loss Arising out of Use of this Product	12
About Usage Limitation	12
WARNING	13
FCC Compliance Statement For American Users	13
For Canadian Users	13
Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS)	13
Warnings, Cautions, and Notes	14
Using Your Software	15
System Requirements	15
Using the Product	15
Screens and Procedures in This Guide	17
Setting a Working Folder and Log	18
Adding the Product	19
Setting for Notification of Job Completion	20
Overview of Applications	21
EPSON Total Disc Maker	21
EPSON Total Disc Monitor	21
EPSON Total Disc Setup	21
Using EPSON Total Disc Maker	22
Starting EPSON Total Disc Maker	22
Getting Information through Online Help	22
Overview of Printer Driver	23
Accessing the Printer Driver	23
Getting Information through Online Help	24
Uninstalling Software	25
Publishing Discs	26
Introduction	26
Turning Power On/off	26
Overview of Publish Modes	27
Drive Settings (except for Read Back mode)	28
Drive Settings (for Read Back mode)	28
Printer Settings	28
Notice for Disc Writing and Printing	29
Precautions for Duplicating Discs	31
Printing on Discs with a Commercially Available Software Package	31
Notice for Barcode Printing	31
Standard Mode	33
Loading Discs	33
Accessing EPSON Total Disc Maker	35
Registering Data	35
Creating Labels	38
Making the Stacker Settings	41
Publishing Discs	43
Low-Volume Mode	45
Loading Discs	45
Accessing EPSON Total Disc Maker	48
Registering Data	49
Creating Labels	51
Making the Stacker Settings	54
Publishing Discs	56
Read Back Mode (Only for PP-50BD)	58
Loading Discs	58
Accessing EPSON Total Disc Maker	60
Setting Read Back	60
Setting the Publish Mode	63
Publishing Discs	65
Taking Out Discs	67
Pausing Publishing	68
Resuming Publishing	69
Canceling Publishing	70
Priority Publishing	71
Replacing Ink Cartridges	72
Checking the Ink Cartridge Status	72
Precautions on Ink Cartridge Replacement	73
Replacing an Ink Cartridge	75
Maintaining Your Product	78
Checking the Print Head Nozzles	78
Using the Nozzle Check Utility	78
Cleaning the Print Head	80
Using the Head Cleaning Utility	80
Using the Product Buttons	81
Aligning the Print Head	82
Using the Print Head Alignment Utility	82
Correcting the Printing Position	83
Using the Correcting the Printing Position Utility	83
Cleaning Your Product	84
Cleaning the Exterior of the Product	84
Cleaning the Interior of the Product	85
Cleaning the Filter	85
Getting Maintenance Information	87
Transporting Your Product	87
Troubleshooting	89
Diagnosing the Problem	89
Error Indicators	89
EPSON Total Disc Monitor	96
Checking Product Status	96
Using EPSON Total Disc Monitor	96
Disc or the Disc Tray Does Not Feed Correctly	98
Disc Does Not Feed	98
Multiple Disc Feeds	99
Disc Jams	99
Writing/Reading Problem	100
Cannot Write to/Read from the Disc	100
Print Quality Problems	101
Horizontal Banding	102
Vertical Misalignment	102
Banding	102
Incorrect or Missing Colors	103
Blurry or Smeared Printout	103
Miscellaneous Printout Problems	103
Incorrect or Garbled Characters	103
Incorrect Margins	104
Printout Has a Slight Slant	104
Printed Side is Smeared or Scuffed	104
Printing is too Slow	105
Ink Adheres to the Recording Surface	105
The Product Does Not Function	105
All Lights Are Off	105
Lights Came On and then Went Out	106
Only the Power Light is On	106
The Ink Light is Flashing or is On after you Replace the Cartridge	106
Software Cannot be Installed	106
Ink Pad Nearly Full Message is Displayed by the Software	107
Disc Cannot be Published	107
Disc Information Cannot be Read	107
Drive of the Product is not Displayed when You Click \	107
Where To Get Help	108
Contacting Customer Support	108
Before Contacting Epson	108
Help for Users in the United States and Canada	108
Help for Users in the Europe (EMEA)	109
Help for Users in Australia	109
Help for User’s in Southeast Asia	109
Product Information	111
Product Parts and Control Panel Functions	111
Product Parts	111
Control Panel	114
Ink and Disc	115
Ink Cartridges	115
Discs	115
Technical Specifications	116
Discs	116
Ink Cartridges	120
Job Processing	121
Printing	121
Write Speed	122
Mechanical	122
Electrical	122
Environmental	123
Standards and Approvals	123
Interface	123

Match case Limit results 1 per page

Troubleshooting

Chapter 5

Troubleshooting

Diagnosing the Problem

Troubleshooting product problems is best handled in two steps: first diagnose the problem,

then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided

by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the

appropriate section below.

If you have a specific problem relating to publishing quality, a problem not related to

publishing quality, a disc feeding problem, or if the product does not publish at all, refer to

the appropriate section.

To solve a problem, you may need to cancel publishing.

See “Canceling Publishing” on page 70.

Error Indicators

You can identify many common problems using the lights on your product. If the product

stops working and the lights are on or flashing, use the following table to diagnose the

problem; then follow the recommended corrective measures.

Note:

Condition of indicator lights after error may change, depending on the operation.