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Epson U220B Technical Reference - Page 90

Printer Stops Printing / Printer Repeats Printing on a Line - u220 troubleshooting

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2. Turn off the printer, and close the roll paper cover, and turn it back on. Then the cutter blade returns to the normal position. If you would like not to turn off the printer, send an error recovery command and initialize printer command instead. 3. If the cutter blade doesn't return to the normal position, return the cutter blade to the normal position by rotating the autocutter knob in the direction of the arrow. When it is returned to the normal position, a lever comes into the center of hole in the autocutter frame. Hole Cutter cover Lever Autocutter unit Knob 4. Close the roll paper cover. 4.4 Printer Stops Printing / Printer Repeats Printing on a Line When you connect the wrong power supply unit, printer will not perform correctly. See below to determine which power supply unit should be connected to the printer. TM-U220 Alphanumeric model (Type A,B, D) AC Adapter C (which is packed with ANK model) or PS-180 (Which is provided as an option) TM-U220 Multilingual model (Type A,B, D) PS-180 (which is packed with the Multilingual model) 4-4 Troubleshooting Rev. D

Section	Page
TM-U220	1
Technical Reference guide	1
Revision Information	3
About This Manual	4
Aim of the Manual	4
Contents of the Manual	4
Related Software and Documents	5
Safety Precautions	7
EMC and Safety Standards Applied	7
CE Marking	7
FCC Compliance Statement For American Users	8
For Canadian Users	8
GEREÄUSCHPEGEL	8
Key to Symbols	8
Safety Precautions	9
Contents	11
Chapter 1	17
General Information	17
1.1 Features	17
1.1.1 General	17
1.1.2 Printer handling	17
1.1.3 Printing	17
1.1.4 Software	17
1.2 Product Structure	18
1.2.1 Printer types	18
1.2.2 Standard Parts Included with the Printer	18
1.2.3 Related materials for TM-U220	19
1.3 Consumables	20
1.3.1 Ribbons	20
1.3.2 Roll paper	20
1.4 Product Specifications Overview	21
1.5 Printing and paper Specifications	22
1.5.1 Autocutter (for Type A / B)	24
1.5.2 Paper Roll Supply	25
1.5.2.1 Paper Specifications	26
1.5.2.2 Printable Area	27
1.6 Other Specifications	29
1.6.1 EMI and Safety Standards Applied	29
1.6.1.1 Printer (TM-U220)	29
1.6.1.2 AC Adapter C (packaged in ANK model)	30
1.6.1.3 AC adapter (packaged in Multilingual model (PS-180))	30
1.6.2 Reliability	31
1.6.3 Environmental Conditions	31
1.6.4 Installation	32
1.7 External Dimensions and Mass	33
1.7.1 External Dimensions and Mass	33
1.7.1.1 Overview (Type A)	33
1.7.1.2 Overview (Type B)	34
1.7.1.3 Overview (Type D)	35
Chapter 2	37
System Planning	37
2.1 Control Method	37
2.1.1 Windows Driver (EPSON Advanced Printer Driver)	37
2.1.1.1 General Features of the EPSON Advanced Printer Driver	37
2.1.1.2 EPSON Advanced Printer Driver Components	38
2.1.1.3 EPSON Advanced Printer Driver Support Environment	38
2.1.2 EPSON OPOS ADK	39
2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)	39
2.1.2.2 EPSON OPOS ADK Contents	40
2.1.2.3 EPSON OPOS ADK Supported Environment	41
2.1.3 ESC/POS Command	41
2.1.4 How to Get a Driver	41
2.2 Connection Form and Cables	42
2.3 Serial Connection	42
2.3.1 Stand alone	43
2.3.2 Y-connection	43
2.3.3 Pass-through connections	44
2.4 Parallel Connection	44
2.5 USB connection	44
2.6 Ethernet connection	45
Chapter 3	47
Setup	47
3.1 Part Name and Basic Operation	47
3.1.1 Part name	47
3.1.1.1 Connectors	47
3.1.2 The Control Panel	48
3.1.2.1 LED	48
3.1.2.2 Control Panel Buttons	49
3.2 Setup Flow	50
3.3 Printer setup	52
3.3.1 Installing or Replacing the Ribbon Cassette	52
3.3.2 Installing the Roll Paper	53
3.3.2.1 Installing rhe Roll Paper for Type B, D	54
3.3.2.2 Installing the Roll Paper for Type A	55
3.3.2.3 Replacing the Roll Paper	58
3.3.3 Connecting the Power Supply Unit	59
3.3.3.1 Connecting procedure	59
3.4 Adjusting Various Settings	60
3.4.1 How to Confirm Current Settings	60
3.4.2 Adjusting the DIP Switches	61
3.4.2.1 When the letters are STD	61
3.4.2.2 When the letters are US	63
3.4.2.3 Notes for DIP switch 2-1	65
3.4.3 Memory Switches	65
3.4.4 Memory Switch Setup Mode	67
3.4.4.1 Starting the memory switch setup mode	68
3.4.4.2 Ending memory switch setting mode	68
3.4.4.3 Operating procedure	69
3.4.5 Adjusting Roll paper width	72
3.4.6 Adjusting Position of Roll Paper Near End Detector	73
3.4.7 Select Autocutter action	74
3.4.8 Connecting the Printer to the Host PC / POS Terminal	76
3.4.8.1 Serial Interface model	77
3.4.8.2 Parallel Interface Models	77
3.4.8.3 USB Interface Models	77
3.4.8.4 Ethernet interface	79
3.4.8.5 Connecting a Drawer	80
3.5 Install a Printer Driver in the Host PC / POS Terminal	80
3.5.1 OPOS	80
3.5.1.1 Install and Set up.	80
3.5.1.2 Package contents of EPSON OPOS ADK.	83
3.5.2 Advanced Printer Driver (APD)	84
3.5.2.1 Installing and Setting Up	84
3.6 Self Test	86
3.6.1 Self Test Procedure	86
Chapter 4	87
Troubleshooting	87
4.1 LED Blinking Pattern	87
4.1.1 Error Types	87
4.1.1.1 Errors that automatically recover	87
4.1.1.2 Recoverable Errors	88
4.1.1.3 Errors that are impossible to recover:	88
4.2 Removing a Paper Jam	89
4.3 Autocutter Jam	89
4.4 Printer Stops Printing / Printer Repeats Printing on a Line	90
4.5 Printer prints “?“ or Incorrect Data With Ser	93
4.6 Print Speed is Slow When Using Windows Printer Driver	93
4.7 Printer doesn’t cut roll paper with the autoc	93
4.8 Hexadecimal Dump mode	93
Chapter 5	95
Application Development Information	95
5.1 Various Status Categories	95
5.1.1 Printer Status on APD	95
5.1.2 OPOS	96
5.1.2.1 Checking the printer state	96
5.1.2.2 Printer Errors and Status	97
5.1.2.3 ESC/POS commands	97
5.2 Cash Drawer Control	98
5.2.1 Advanced Printer Driver	98
5.2.1.1 Drawer Open	98
5.2.1.2 Checking Drawer Status	99
5.2.2 OPOS	99
5.2.2.1 Drawer Open/Close	99
5.2.2.2 Checking Drawer Status	99
5.2.3 ESC/POS	100
5.3 NV memory	100
5.4 NV Bit-image Printing	102
5.4.1 Advanced Printer Driver	102
5.4.1.1 How to print “NV Bit-image“	102
5.4.1.2 Printable bitmap format in APD	102
5.4.2 OPOS	102
5.4.2.1 Printing method	102
5.4.2.2 LetterQuality	103
5.4.2.3 Setting of printing position by escape sequence	103
5.4.2.4 Printable bitmap format in OPOS	103
5.4.3 ESC/POS command	103
5.5 Printing for journal used	104
5.6 What is “Right side up printing“ ?	104
5.7 FAQ List	105
5.7.1 Q. Drawer kick does not operate properly.	105
5.7.1.1 A. Drawer specifications differ, depending on the manufacturer and the part number.	105
5.7.2 Q. Unable to print a part of Page 0 in Visual Basic.	105
5.7.2.1 A. Follow the procedure	105
Chapter 6	107
Notices for Replacement of the TM-U210/TM-U300	107
6.1 For Replacement of the TM-U210	107
6.1.1 About printing format compatibility	107
6.1.1.1 Printing area	107
6.1.1.2 Characters	108
6.1.1.3 Cutting position from print start position	108
6.1.2 Cutting Method	109
6.1.3 Dimensions	110
6.1.4 Receive buffer size	110
6.1.4.1 Effect on the application when condition of buffer full is changed	110
6.1.4.2 Effect on the application in the condition of release full state	111
6.1.5 Accessories compatibility	111
6.1.5.1 Power supply unit	111
6.1.5.2 Consumable compatibility	111
6.1.6 Provided statuses	111
6.1.7 Use for Journal	113
6.1.8 New functions added	113
6.1.8.1 Wall hanging	113
6.1.8.2 NV bit-image	113
6.1.8.3 User NV memory	113
6.1.8.4 Memory Switch and memory switch setup mode	114
6.1.9 Driver compatibility	114
6.1.9.1 Advanced Printer Driver	114
6.1.9.2 OPOS	114
6.1.9.3 ESC/POS command (Direct control)	114
6.2 For Replacement of the TM-U300	114
6.2.1 About Printing format compatibility	114
6.2.1.1 Printing area	115
6.2.1.2 Characters	115
6.2.1.3 Cutting position from print start position	116
6.2.2 Cutting Method	117
6.2.3 Dimensions	117
6.2.4 Receive buffer size	117
6.2.4.1 Effect to the application when condition of buffer full is changed	118
6.2.4.2 Effect to the application when condition of release full state	118
6.2.5 Accessories compatibility	118
6.2.5.1 Power supply unit	118
6.2.5.2 Consumables compatibility	118
6.2.6 Provided statuses and detectors	119
6.2.6.1 Newly added Status	119
6.2.7 Use for Journal	119
6.2.8 Added new functions	119
6.2.8.1 Wall hanging	119
6.2.8.2 NV bit-image	119
6.2.8.3 User NV memory	119
6.2.8.4 Memory Switch and Memory Switch setting mode	119
6.2.9 Driver compatibility	119
6.2.9.1 Advanced Printer Driver	120
6.2.9.2 OPOS	120
6.2.10 ESC/POS command (Direct control)	120
Appendix A	121
Comparison table for TM-U220/U210/U300	121
Appendix B	125
How to Install the Printer on a Wall with the WH-10	125
Note:	125
B.1 The Procedure	125
B.1.1 Precautions	125
B.1.2 Unpacking	126
B.1.3 Installation	126
B.1.3.1 Installing the wall-mount	127
Caution:	127
B.1.4 Affixing the operation panel sheet	127
B.1.5 Changing the roll-paper detector position	127
1. Open the roll paper cover. For a model that does not have a roll-paper near-end detector and d...	127
2. Loosen the detector adjustment screw a little bit by using a tool such as a coin and then loos...	128
3. Remove the two screws of the roll paper guide.	128
4. Rotate the detector lever on the roll paper guide to change its direction.	128
Note:	128
5. Tighten the detector adjustment screw.	128
6. Align the hole on the roll paper guide with the hole on the roll paper holder to match your ro...	128
Note:	128
7. Align the hole on the roll paper holder for hanging bracket with the dowel on the roll paper g...	129
8. Tighten the screw (3°6) to fix the roll paper holder for hanging bracket and the base frame.	129
9. Tighten the screw (3°10) to fix the roll paper holder for hanging bracket and the roll paper h...	130
10. Check that the brake arm is up as shown in the illustration below.	130
Caution:	130
11. Insert the dowel of the cam into the hole of the platen frame.	130
12. While you make sure the pin of the brake arm is in the groove on the inner side of the cam, r...	131
13. Close the printer cover.	131
Note:	131
14. Turn the printer over and then put it on a packing box as a platform horizontally.	132
15. See the “Installing the Brackets” section for attaching the brackets.	132
B.1.6 Installing the brackets	132
B.1.7 Mounting the printer on the wall	133
Caution:	133
B.2 Exterior Overviews	134
B.2.1 TM-U220 (Type B)	134
B.2.2 TM-U220 (Type D)	135
Appendix C	137
Character Code Table	137
C.1 Page 0 (PC437: USA, Standard Europe)	137
C.2 Page 1 (Katakana)	138
C.3 Page 2 (PC850: Multilingual)	139
C.4 Page 3 (PC860: Portuguese)	140
C.5 Page 4 (PC863: Canadian-French)	141
C.6 Page 5 (PC865: Nordic)	142
C.7 Page 6 (Hiragana)	143
C.8 Page 7 (One-pass printing Kanji characters)	144
C.9 Page 8 (One-pass printing Kanji characters)	145
C.10 Page 16 (WPC1252)	146
C.11 Page 17 (PC866: Cyrillic #2)	147
C.12 Page 18 (PC852: Latin2)	148
C.13 Page 19 (PC858: Euro)	149
C.14 Page 20 (Thai character code 42)	150
C.15 Page 21 (Thai character code 11)	151
C.16 Page 22 (Thai character code 13)	152
C.17 Page 23 (Thai character code 14)	153
C.18 Page 24 (Thai character code 16)	154
C.19 Page 25 (Thai character code 17)	155
C.20 Page 26 (Thai character code 18)	156
C.21 Page 254 (Blank page)	157
C.22 Page 255 (Blank page)	158
C.23 International Character Sets	159
Appendix D	161
Power Supply Unit	161
D.1 AC Adapter C	161
D.1.1 Case specifications	161
Case specifications	161
D.2 PS-180	162
D.2.1 Case specifications	162
Case specifications	162