Epson WorkForce ES-580W Users Guide - Page 148
Scanning Software Does Not Operate Correctly, Change, Parent topic, Imaging Devices, Scanner, Source
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• Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected. • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub. • For Wi-Fi scanning, confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use. • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection. • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that came with the scanner. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the PC Connection via USB setting is not disabled on the control panel. 148
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