Epson WorkForce ES-580W Users Guide - Page 161
Cannot Import Invoice/Receipt Database, License Key is Disabled, Uninstall Your Scanner Software
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• Make sure the accounting service is not down for system maintenance. Check the accounting service website for more information. • Make sure the desktop accounting service and its company file are opened on your computer. Parent topic: Solving Invoice/Receipt Manager Problems Cannot Import Invoice/Receipt Database If you cannot import an invoice/receipt database, make sure the Epson ScanSmart software version installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website for your product. Parent topic: Solving Invoice/Receipt Manager Problems License Key is Disabled If you have problems entering a license key, try these solutions: • Make sure the license key is valid and correctly entered. • The license key is only available for one scanner. Make sure you selected the correct scanner. • If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact Epson Support if you have trouble with the new license key. Parent topic: Solving Invoice/Receipt Manager Problems Related tasks Changing the Epson Product Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac Parent topic: Solving Problems Uninstalling Scanner Software - Windows You can uninstall and then re-install your scanner software to solve certain problems. 1. Exit all applications currently running on your computer. 2. Turn off the scanner. 161
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