Epson WorkForce ES-580W Users Guide - Page 154

• Make sure the login information you entered for the cloud service is correct. • Make sure the cloud service is not down for system maintenance. Check the cloud service website for more information. Parent topic: Solving Scanning Problems Cannot Send Scans to an Email If you cannot send a scan to an email address, try these solutions: • Make sure the destination email address is working. • Make the email server settings are correct. • Contact the email server administrator to make sure the server is running. Parent topic: Solving Scanning Problems Solving Network Scanning Problems Check these solutions if you have problems scanning over a network. Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • Check the scanner's control panel for error messages. If you have the notification email set when the events occur, you can promptly learn the status. • Make sure the computer and scanner are connected to the same network (or network subnet/VLAN). • Move the scanner and computer or smart device closer to the access point. • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. 154