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Epson XP-8700 Users Guide - Page 286

Software Installation Problems, Solving Network Problems

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Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. • If you are printing over a network, make sure your product is set up properly on the network. Parent topic: Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems 286

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	19
Using the Control Panel	19
Control Panel Buttons and Lights	20
Adjusting the Control Panel Position	21
The LCD Screen	21
Status Icon Information	23
Navigating the LCD Screen	23
Entering Characters on the LCD Screen	25
Changing LCD Screen Language	26
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	28
Viewing Animations	30
Turning Off Auto Selection Mode	31
Using Power Saving Settings	32
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Using the Epson Smart Panel Mobile App	34
Voice-activated Printing	35
Epson Connect Solutions for Smartphones, Tablets, and More	35
Setting Up Epson Connect Services	36
Using Epson Email Print	37
Using the Epson Creative Print Mobile App	38
Using Epson Remote Print	38
Using Epson Scan to Cloud	39
Using AirPrint	40
Setting Up Printing on a Chromebook	40
Android Printing Using the Epson Print Enabler	41
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	42
Using Epson Print and Scan App with Windows Tablets	42
Using the Mopria Print Service	43
Wi-Fi Networking	44
Network Security Recommendations	44
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings from the Control Panel	46
Setting Up Wireless Printing from a Smartphone or Tablet	48
Wi-Fi Direct Mode Setup	49
Enabling Wi-Fi Direct Mode (Simple AP)	50
Wi-Fi Protected Setup (WPS)	51
Using WPS to Connect to a Network	51
Printing a Network Status Sheet	52
Printing a Network Connection Report	53
Network Connection Report Codes and Messages	54
Changing or Updating Network Connections	60
Accessing the Web Config Utility	60
Changing a USB Connection to a Wi-Fi Connection	61
Connecting to a New Wi-Fi Router	61
Disabling Wi-Fi Features	62
Loading Paper	64
Loading Paper in Cassette 1 (Upper Cassette)	64
Loading Paper in Cassette 2 (Lower Cassette)	69
Loading Paper in the Rear Paper Feed Slot	75
Turning Off the Paper Mismatch Alert	80
Paper Loading Capacity	81
Double-sided Printing Capacity	83
Available Epson Papers	84
Borderless Paper Type Compatibility	85
Selecting the Paper Settings for Each Source - Control Panel	86
Paper or Media Type Settings - Control Panel	88
Paper or Media Type Settings - Printer Software	89
Placing Originals on the Product	90
Placing Originals on the Scanner Glass	90
Copying	94
Copying Documents or Photos	94
Restoring Photos While Copying	95
Copying Books, ID Cards, or Borderless Photos	97
Copying Options	98
Printing from a Computer	101
Printing with Windows	101
Selecting Basic Print Settings - Windows	102
Paper Source Options - Windows	104
Print Quality Options - Windows	104
Multi-Page Printing Options - Windows	105
Selecting Double-sided Printing Settings - Windows	105
Double-sided Printing Options - Windows	107
Print Density Adjustments - Windows	108
Selecting Additional Layout and Print Options - Windows	109
Custom Color Correction Options - Windows	111
Image Options and Additional Settings - Windows	112
Header/Footer Settings - Windows	113
Selecting a Printing Preset - Windows	115
Selecting Extended Settings - Windows	116
Extended Settings - Windows	118
Printing Your Document - Windows	119
Checking Print Status - Windows	121
Selecting Default Print Settings - Windows	121
Changing the Language of the Printer Software Screens	122
Changing Automatic Update Options	124
Printing with the Built-in Epson Driver - Windows 10 S	124
Selecting Print Settings - Windows 10 S	125
Printing on a Mac	129
Selecting Basic Print Settings - Mac	130
Paper Source Options - Mac	134
Print Quality Settings - Mac	134
Print Options - Mac	134
Selecting Page Setup Settings - Mac	135
Selecting Print Layout Options - Mac	136
Selecting Double-sided Printing Settings - Mac	137
Double-sided Printing Options and Adjustments - Mac	138
Managing Color - Mac	139
Color Matching and Color Options - Mac	140
Selecting Printing Preferences - Mac	141
Printing Preferences - Mac	142
Printing Your Document or Photo - Mac	143
Checking Print Status - Mac	144
Printing with Epson Photo+	144
Cancelling Printing Using a Product Button	145
Scanning	146
Starting a Scan	146
Starting a Scan Using the Product Control Panel	146
Scanning to a Memory Device	147
Scanning to a Connected Computer	149
Scanning to the Cloud	151
Setting Up a WSD Port (Windows 7/Windows Vista)	153
Control Panel Scanning Options	154
Changing Default Scan Job Settings	154
Starting a Scan Using Epson ScanSmart	155
Starting a Scan Using the Epson Scan 2 Icon	156
Starting a Scan from a Scanning Program	159
Starting a Scan from a Smartphone or Tablet	161
Scanning a Document in Epson ScanSmart	161
Saving a Scan	164
Attaching a Scan to Email	165
Sending a Scan to a Cloud Service	166
Printing a Scan	167
Selecting Epson ScanSmart Settings	168
Changing the Epson Product	169
Changing the Scan Settings	170
Changing the File Name Settings	172
Changing the Save Settings	173
Save Settings	175
Customizing Action Icons	177
Scanning in Epson Scan 2	178
Additional Scanning Settings - Main Settings Tab	181
Additional Scanning Settings - Advanced Settings Tab	181
Image Format Options	183
Scan Resolution Guidelines	183
Using Memory Cards with Your Product	185
Inserting a Memory Card	185
Removing a Memory Card	186
Printing from a Memory Card	188
Viewing and Printing Photos	188
Viewing and Printing Photos From the LCD Screen	188
Memory Card or External USB Device Print Settings	191
Printing Photo Layouts from a Memory Card with a Template	193
Printing ID Photos from a Memory Card	196
Creating and Printing a Greeting Card Template	198
Printing a Greeting Card from a Template	200
Transferring Photos on a Memory Card	201
Setting Up File Sharing for Photo Transfers from Your Computer	201
Transferring Photos from a Memory Card to Your Computer	202
Using an External Device with Your Product	204
Printing from a Camera	204
Selecting Print and Photo Adjustment Settings	204
Print Settings - Camera	207
Photo Adjustments - Camera	208
Connecting and Printing from a Camera	209
Printing from a Camera Wirelessly	210
Viewing or Printing from a USB Flash Drive or External Device	211
USB Device File Specifications	211
Connecting and Using a USB Flash Drive or External Device	212
Printing Personalized Projects	214
Printing a Personalized Project	214
Printing on CDs/DVDs	216
CD/DVD Printing Features	216
Loading a CD/DVD	216
Copying onto a CD/DVD	218
Replacing Ink Cartridges and Maintenance Boxes	221
Check Cartridge and Maintenance Box Status	221
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen	221
Checking Cartridge and Maintenance Box Status - Windows	222
Checking Cartridge and Maintenance Box Status - Mac	225
Purchase Epson Ink Cartridges and Maintenance Box	227
Ink Cartridge and Maintenance Box Part Numbers	227
Removing and Installing Ink Cartridges	228
Printing with Black Ink and Expended Color Cartridges	235
Printing with Expended Color Cartridges - Windows	235
Printing with Expended Color Cartridges - Mac	236
Conserving Low Black Ink with Windows	237
Replacing the Maintenance Box	238
Adjusting Print Quality	242
Print Head Maintenance	242
Print Head Nozzle Check	242
Checking the Nozzles Using the Product Control Panel	243
Checking the Nozzles Using a Computer Utility	246
Print Head Cleaning	249
Cleaning the Print Head Using the Product Control Panel	249
Cleaning the Print Head Using a Computer Utility	252
Power Cleaning	255
Power Cleaning Using the Product Control Panel	255
Power Cleaning Using a Computer Utility	257
Aligning the Print Head Using the Product Control Panel	259
Cleaning the Paper Guide	261
Cleaning and Transporting Your Product	264
Cleaning Your Product	264
Cleaning the Paper Rollers	265
Cleaning the Translucent Film	267
Transporting Your Product	270
Solving Problems	275
Checking for Software Updates	275
Product Status Messages	276
Viewing the Help Screen	282
Running a Product Check	282
Resetting Control Panel Defaults	284
Solving Setup Problems	285
Product Does Not Turn On or Off	285
Noise After Ink Installation	285
Software Installation Problems	286
Solving Network Problems	286
Product Cannot Connect to a Wireless Router or Access Point	287
Network Software Cannot Find Product on a Network	288
Product Does Not Appear in Mac Printer Window	289
Cannot Print Over a Network	290
Cannot Scan Over a Network	291
Solving Copying Problems	292
Product Makes Noise, But Nothing Copies	292
Product Makes Noise When It Sits for a While	293
Solving Paper Problems	293
Paper Feeding Problems	293
Paper Jam Problems Inside the Product	294
Paper Jam Problems in the Paper Cassette	296
Paper Jam Problems in the Rear Cover	298
Paper Ejection Problems	300
Solving Problems Printing from a Computer	301
Nothing Prints	301
Product Icon Does Not Appear in Windows Taskbar	302
Printing is Slow	303
Solving Page Layout and Content Problems	304
Inverted Image	305
Too Many Copies Print	305
Blank Pages Print	305
Incorrect Margins on Printout	306
Border Appears on Borderless Prints	306
Incorrect Characters Print	307
Incorrect Image Size or Position	307
Slanted Printout	308
Solving Print Quality Problems	309
White or Dark Lines in Printout	309
Blurry or Smeared Printout	310
Faint Printout or Printout Has Gaps	312
Grainy Printout	312
Incorrect Colors	314
Solving Scanning Problems	314
Scanning Software Does Not Operate Correctly	315
Cannot Start Epson Scan 2	315
Scanning is Slow	316
Solving Scanned Image Quality Problems	317
Scanned Image Quality Problems	317
Image Consists of a Few Dots Only	319
Line of Dots Appears in All Scanned Images	319
Straight Lines in an Image Appear Crooked	320
Image Colors are Patchy at the Edges	320
Ripple Patterns Appear in an Image	320
Scanned Image Edges are Cropped	320
Solving Memory Card Problems	320
Memory Card Does Not Fit Into a Slot	321
Cannot View or Print Photos from a Memory Card or Device	321
Cannot Transfer Photos to or from a Memory Card or Device	322
Solving USB Device Problems	322
Cannot View or Print from a USB Device	322
Cannot Save Files on a USB Device	323
Cannot Transfer Files To or From a USB Device	323
Solving CD/DVD Problems	323
Problems Printing on CDs/DVDs	323
Uninstall Your Product Software	324
Uninstalling Product Software - Windows	324
Uninstalling Product Software - Mac	326
Where to Get Help	326
Technical Specifications	328
Windows System Requirements	328
Mac System Requirements	329
Paper Specifications	329
Printable Area Specifications	331
Scanning Specifications	333
Memory Card Specifications	333
Ink Cartridge Specifications	334
Dimension Specifications	335
Electrical Specifications	336
Environmental Specifications	336
Interface Specifications	337
External USB Device Specifications	337
Network Interface Specifications	338
Safety and Approvals Specifications	338
Notices	340
Important Safety Instructions	340
General Product Safety Instructions	340
Ink Cartridge Safety Instructions	342
Wireless Connection Safety Instructions	343
LCD Screen Safety Instructions	343
Important Privacy Notice (Printer Serial Number)	344
FCC Compliance Statement	344
Binding Arbitration and Class Waiver	345
Trademarks	348
Copyright Notice	349
libTIFF Software Acknowledgment	349
A Note Concerning Responsible Use of Copyrighted Materials	350
Default Delay Times for Power Management for Epson Products	350

Match case Limit results 1 per page

286

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window

Cannot Print Over a Network

Cannot Scan Over a Network

Parent topic:

Solving Problems