Epson XP-8700 Users Guide - Page 291
Cannot Scan Over a Network, Parent topic, Related tasks, Windows 11, Epson Scan 2 Utility, Other
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Parent topic: Solving Network Problems Related tasks Enabling Wi-Fi Direct Mode (Simple AP) Selecting Wireless Network Settings from the Control Panel Printing a Network Status Sheet Printing a Network Connection Report Related topics Wi-Fi Networking Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again. • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility: Windows 11: Click , then search for Epson Scan 2 Utility and select it. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. 291