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Epson XP-970 Users Guide - Page 286

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Viewing the Help Screen Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems Solving CD/DVD Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure your printer functions as designed. Your printer was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. 286

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	18
Using the Control Panel	19
Control Panel Buttons and Lights	19
Adjusting Control Panel Position	20
The LCD Screen	21
Status Icon Information	21
Navigating the LCD Screen	22
Entering Characters on the LCD Screen	24
Adjusting Control Panel Sounds	25
Adjusting the Screen Brightness	26
Changing LCD Screen Language	28
Viewing Animations	28
Turning Off Auto Selection Mode	30
Using Power Saving Settings	31
Changing the Sleep Timer Settings	31
Changing the Power Off Timer Settings	32
Epson Connect Solutions for Smartphones, Tablets, and More	33
Setting Up Epson Connect Services	34
Using Epson Email Print	35
Using the Epson iPrint Mobile App	36
Using Epson Remote Print	36
Using Epson Scan to Cloud	37
Voice-activated Printing	37
Using AirPrint	38
Using Google Cloud Print	39
Setting Up Google Cloud Print on a Chromebook	40
Android Printing Using the Epson Print Enabler	41
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	42
Using Epson Print and Scan App with Windows Tablets	42
Using the Mopria Print Service	43
Wi-Fi or Wired Networking	44
Network Security Recommendations	44
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings from the Control Panel	46
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode (Simple AP)	49
Wi-Fi Protected Setup (WPS)	50
Using WPS to Connect to a Network	50
Printing a Network Status Sheet	51
Printing a Network Connection Report	52
Network Connection Report Codes and Messages	54
Changing or Updating Network Connections	59
Accessing the Web Config Utility	59
Changing a USB Connection to a Wi-Fi Connection	60
Changing a Wi-Fi Connection to a Wired Network Connection	60
Connecting to a New Wi-Fi Router	61
Disabling Wi-Fi Features	61
Loading Paper	63
Loading Paper in Cassette 1 (Upper Cassette)	63
Loading Paper in Cassette 2 (Lower Cassette)	67
Loading Paper in the Rear Paper Feed Slot	73
Turning Off the Paper Setting Alert	78
Paper Loading Capacity	78
Double-sided Printing Capacity	80
Borderless Paper Type Compatibility	81
Compatible Epson Papers	82
Selecting the Paper Settings for Each Source - Control Panel	85
Paper or Media Type Settings - Control Panel	86
Paper or Media Type Settings - Printing Software	87
Placing Originals on the Product	89
Placing Originals on the Scanner Glass	89
Copying	93
Copying Documents or Photos	93
Restoring Photos While Copying	94
Copying Books, ID Cards, or Borderless Photos	96
Copying Options	97
Printing from a Computer	100
Printing with Windows	100
Selecting Basic Print Settings - Windows	101
Paper Source Options - Windows	103
Print Quality Options - Windows	103
Multi-Page Printing Options - Windows	104
Selecting Double-sided Printing Settings - Windows	104
Double-sided Printing Options - Windows	107
Print Density Adjustments - Windows	107
Selecting Additional Layout and Print Options - Windows	108
Custom Color Correction Options - Windows	110
Image Options and Additional Settings - Windows	111
Header/Footer Settings - Windows	112
Selecting a Printing Preset - Windows	113
Selecting Extended Settings - Windows	115
Extended Settings - Windows	116
Printing Your Document or Photo - Windows	117
Checking Print Status - Windows	119
Selecting Default Print Settings - Windows	119
Changing the Language of the Printer Software Screens	120
Changing Automatic Update Options	121
Printing with the Built-in Epson Driver - Windows 10 S	122
Selecting Print Settings - Windows 10 S	123
Printing on a Mac	126
Selecting Basic Print Settings - Mac	127
Paper Source Options - Mac	131
Print Quality Settings - Mac	131
Print Options - Mac	132
Selecting Page Setup Settings - Mac	132
Selecting Print Layout Options - Mac	133
Selecting Double-sided Printing Settings - Mac	134
Double-sided Printing Options and Adjustments - Mac	135
Managing Color - Mac	136
Color Matching and Color Options - Mac	137
Selecting Printing Preferences - Mac	138
Printing Preferences - Mac	139
Printing Your Document or Photo - Mac	140
Checking Print Status - Mac	141
Cancelling Printing Using a Product Button	142
Scanning	143
Starting a Scan	143
Starting a Scan Using the Product Control Panel	143
Scanning to a Memory Device	144
Scanning to a Connected Computer	146
Scanning to the Cloud	148
Setting Up a WSD Port (Windows 7/Windows Vista)	150
Control Panel Scanning Options	151
Changing Default Scan Job Settings	151
Starting a Scan Using Epson ScanSmart	152
Starting a Scan Using the Epson Scan 2 Icon	153
Starting a Scan from a Scanning Program	155
Starting a Scan from a Smart Device	157
Scanning a Document in Epson ScanSmart	157
Saving a Scan	160
Attaching a Scan to Email	161
Sending a Scan to a Cloud Service	162
Printing a Scan	164
Selecting Epson ScanSmart Settings	165
Changing the Epson Product	165
Changing the Scan Settings	166
Changing the File Name Settings	169
Changing the Save Settings	170
Save Settings	172
Customizing Action Icons	174
Scanning in Epson Scan 2	175
Additional Scanning Settings - Main Settings Tab	178
Additional Scanning Settings - Advanced Settings Tab	179
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	180
Image Format Options	181
Scan Resolution Guidelines	182
Using Memory Cards with Your Product	184
Inserting a Memory Card	184
Removing a Memory Card	185
Printing from a Memory Card	186
Viewing and Printing Photos	187
Viewing and Printing Photos From the LCD Screen	187
Memory Card or External USB Device Print Settings	190
Printing Photo Layouts from a Memory Card with a Template	192
Printing ID Photos from a Memory Card	195
Creating and Printing a Greeting Card Template	197
Printing a Greeting Card from a Template	199
Transferring Photos on a Memory Card	200
Setting Up File Sharing for Photo Transfers from Your Computer	200
Transferring Photos from a Memory Card to Your Computer	201
Using an External Device with Your Product	203
Printing from a Camera	203
Selecting Print and Photo Adjustment Settings	203
Print Settings - Camera	206
Photo Adjustments - Camera	207
Connecting and Printing from a Camera	208
Printing from a Camera Wirelessly	209
Viewing or Printing from a USB Flash Drive or External Device	210
USB Device File Specifications	210
Connecting and Using a USB Flash Drive or External Device	211
Printing Personalized Projects	213
Printing Patterned Paper	213
Printing Calendar Pages	214
Printing Schedule Pages	216
Printing Lined Paper, Graph Paper, and Music Sheets	217
Printing Personalized Note Paper	218
Printing Coloring Book Pages	220
Printing on CDs/DVDs	223
CD/DVD Printing Features	223
Loading a CD/DVD	223
Removing a Printed CD/DVD	225
Placing a CD/DVD on the Scanner Glass	226
Copying onto a CD/DVD	226
Printing Photos from a Memory Device Onto a Disc	227
Printing a Jewel Case Insert from a Memory Device	229
Printing on CDs/DVDs from a Computer	230
Starting Epson Print CD - Windows	230
Printing Your CD/DVD Design - Windows	231
Starting Epson Print CD - Mac	232
Printing Your CD/DVD Design - Mac	233
Replacing Ink Cartridges and Maintenance Boxes	235
Check Cartridge and Maintenance Box Status	235
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen	235
Checking Cartridge and Maintenance Box Status - Windows	236
Checking Cartridge and Maintenance Box Status - Mac	239
Purchase Epson Ink Cartridges and Maintenance Box	241
Ink Cartridge and Maintenance Box Part Numbers	241
Removing and Installing Ink Cartridges	242
Printing with Black Ink and Expended Color Cartridges	248
Printing with Expended Color Cartridges - Windows	248
Printing with Expended Color Cartridges - Mac	249
Conserving Low Black Ink with Windows	251
Replacing the Maintenance Box	251
Adjusting Print Quality	256
Print Head Maintenance	256
Print Head Nozzle Check	256
Checking the Nozzles Using the Product Control Panel	257
Checking the Nozzles Using a Computer Utility	259
Print Head Cleaning	261
Cleaning the Print Head Using the Product Control Panel	262
Cleaning the Print Head Using a Computer Utility	265
Power Cleaning	268
Power Cleaning Using the Product Control Panel	268
Power Cleaning Using a Computer Utility	270
Aligning the Print Head Using the Product Control Panel	272
Cleaning the Paper Guide	274
Cleaning and Transporting Your Product	277
Cleaning Your Product	277
Cleaning the Paper Rollers	278
Cleaning the Translucent Film	280
Transporting Your Product	283
Solving Problems	286
Checking for Software Updates	286
Viewing the Help Screen	287
Product Status Messages	288
Running a Product Check	292
Resetting Control Panel Defaults	294
Solving Setup Problems	295
Product Does Not Turn On or Off	295
Noise After Ink Installation	295
Software Installation Problems	296
Solving Network Problems	296
Product Cannot Connect to a Wireless Router or Access Point	297
Network Software Cannot Find Product on a Network	298
Product Does Not Appear in Mac Printer Window	299
Wireless Network Connection is Unstable on a Mac	300
Wired Network Connection Becomes Unstable	300
Cannot Print Over a Network	301
Cannot Scan Over a Network	302
Solving Copying Problems	303
Product Makes Noise, But Nothing Copies	303
Product Makes Noise When It Sits for a While	303
Solving Paper Problems	304
Paper Feeding Problems	304
Paper Jam Problems in the Paper Cassette	305
Paper Jam Problems Inside the Product	306
Paper Jam Problems in the Rear Cover	309
Paper Ejection Problems	312
Solving Problems Printing from a Computer	312
Nothing Prints	312
Product Icon Does Not Appear in Windows Taskbar	313
Printing is Slow	314
Solving Page Layout and Content Problems	316
Inverted Image	316
Too Many Copies Print	317
Blank Pages Print	317
Incorrect Margins on Printout	317
Border Appears on Borderless Prints	318
Incorrect Characters Print	319
Incorrect Image Size or Position	319
Slanted Printout	320
Solving Print Quality Problems	321
White or Dark Lines in Printout	321
Blurry or Smeared Printout	322
Faint Printout or Printout Has Gaps	324
Grainy Printout	324
Incorrect Colors	325
Solving Scanning Problems	326
Scanning Software Does Not Operate Correctly	327
Cannot Start Epson Scan 2	327
Scanning is Slow	328
Cannot Send Scans to a Cloud Service	329
Solving Scanned Image Quality Problems	329
Image Consists of a Few Dots Only	329
Line of Dots Appears in All Scanned Images	330
Straight Lines in an Image Appear Crooked	330
Scanned Image Quality Problems	330
Characters are Not Recognized During Conversion to Editable Text (OCR)	332
Image Colors are Patchy at the Edges	332
Ripple Patterns Appear in an Image	333
Streaks Appear in All Scanned Images	333
Scanned Image Edges are Cropped	333
Resetting the Epson Scan 2 Settings	333
Solving Memory Card Problems	334
Memory Card Does Not Fit Into a Slot	334
Cannot View or Print Photos from a Memory Card or Device	335
Cannot Transfer Photos to or from a Memory Card or Device	335
Solving CD/DVD Problems	336
CD/DVD Problems	336
Uninstall Your Product Software	337
Uninstalling Product Software - Windows	337
Uninstalling Product Software - Mac	338
Where to Get Help	339
Technical Specifications	341
Windows System Requirements	341
Mac System Requirements	342
Paper Specifications	342
Printable Area Specifications	344
Scanning Specifications	346
Ink Cartridge Specifications	347
External USB Device Specifications	348
Memory Card Specifications	349
Dimension Specifications	350
Electrical Specifications	350
Environmental Specifications	351
Interface Specifications	351
Network Interface Specifications	351
Safety and Approvals Specifications	353
Notices	355
Important Safety Instructions	355
General Product Safety Instructions	355
Ink Cartridge Safety Instructions	357
Wireless Connection Safety Instructions	358
LCD Screen Safety Instructions	358
Important Privacy Notice (Printer Serial Number)	359
FCC Compliance Statement	359
Binding Arbitration and Class Waiver	360
Trademarks	363
Copyright Notice	364
libTIFF Software Acknowledgment	364
A Note Concerning Responsible Use of Copyrighted Materials	365
Default Delay Times for Power Management for Epson Products	365