Epson XP-970 Users Guide - Page 290
Install the Epson Event, head. Contact Epson
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LCD screen message Condition/solution Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. If print quality has not improved after running a nozzle check and cleaning the print head twice, turn off the product and wait at least 6 hours. Then run a nozzle check and try cleaning the print head again. If print quality has still not improved, run a Power Cleaning. If it still has not improved after that, contact Epson for support. Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details. Make sure Epson Event Manager is installed on your computer. Check the following if a computer is not found. - Connection between the printer and the computer (USB or network) Make sure your product and computer are properly connected and all necessary software is installed. Make sure the computer is turned on. You may need to adjust the settings in your firewall or security software. - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. 290
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