Epson XP-970 Users Guide - Page 336
Solving CD/DVD Problems, CD/DVD Problems
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Related tasks Transferring Photos from a Memory Card to Your Computer Setting Up File Sharing for Photo Transfers from Your Computer Solving CD/DVD Problems Check these sections if you have problems printing on a CD/DVD with your product. CD/DVD Problems Parent topic: Solving Problems CD/DVD Problems If you encounter CD/DVD printing problems, try these solutions: Ink Smears on CD/DVD • Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry. • Handle printed discs carefully and let them dry for 24 hours before inserting them in a drive. • Adjust the print quality using the Epson Print CD software. See the Epson Print CD help utility for details. CD/DVD Jam Problems If a CD/DVD has jammed in the product and you see an error message, you need to remove the CD/DVD tray: 1. Cancel the print job from your computer, if necessary. 2. Slowly pull the CD/DVD tray out of the product. 3. Clear the error message. 4. If an error is still displayed, turn off the product, wait a moment, and then turn it back on. 5. If you are unable to remove the CD/DVD tray, contact Epson for support. Image Not Centered on CD/DVD • If you are printing from a computer, adjust the print position using the Epson Print CD software. See the Epson Print CD help utility for details. • If you are printing from the control panel, adjust the printing position using the product menus. 336
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