Epson XP-970 Users Guide - Page 328
Scanning is Slow
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Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Scan Resolution Guidelines Related references Additional Scanning Settings - Advanced Settings Tab Related tasks Starting a Scan from a Scanning Program Scanning in Epson Scan 2 Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. • Make sure your system meets the requirements for your operating system. If you are scanning a high- resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory or reduce the resolution. • In Epson Scan 2, open the Configuration screen and turn off Quiet Mode on the Scan tab. • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed. Parent topic: Solving Scanning Problems 328