HP 1050c Service Manual - Page 40

System Error Codes System Error: 010042 Problem Description: Error in Service Station-axis Encoder quadrature. Corrective Action: Try the following: n Check that the Service Station Encoder-Cable is NOT broken or damaged. n Check that the Service Station Encoder-Cable is correctly connected. n Replace the Service Station ⇒ Page 8-8. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 010050 XXXXXXXX (Non-Continuable) Problem Description: PostScript Processing Error. Corrective Action: Power the Printer OFF and ON again to see if the System Error disappears. Try sending the print again. NOTE If the Error Code reappears after sending the print again, then report the error to the HP response Center or the nearest HP Support Office, stating the following information. n Model and Serial Number of the printer. n Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev. n The complete error number (See Note below). n The Service Configuration Print ⇒ Page 1-19. n The Current configuration sheet. n Which software application the customer is using (name, version, etc.). When reporting the System Error Code, make sure that you supply the full Error Code (including the last 8 numbers where applicable) and the firmware version. Without this information, HP Support Personnel cannot help you. 2-6 HP DesignJets 1050C and 1055CM Printers Service Manual