HP 1050c Service Manual - Page 41

System Error Codes System Error: 01009X (Continuable) Problem Description: Error in Paper-axis Motor Encoder Corrective Action: Try the following: n Check that the Paper-Axis Motor cable is NOT broken or damaged. n Check that the Paper-Axis Motor cable is correctly connected. n Replace the Paper-Axis Motor ⇒ Page 8-12. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 02xxxx (Non-Continuable) Problem Description: PostScript/Firmware Error. Corrective Action: Power the Printer OFF and ON again to see if the System Error disappears. If the Error Code reappears, then report the error to the HP response Center or the nearest HP Support Office, stating the following information. n Model and Serial Number of the printer. n Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev. n The complete error number (See Note below). n The Service Configuration Print ⇒ Page 1-19. n The Current configuration sheet. n Which software application the customer is using (name, version, etc.). NOTE When reporting the System Error Code, make sure that you supply the full Error Code (including the last 8 numbers where applicable) and the firmware version. Without this information, HP Support Personnel cannot help you. HP DesignJets 1050C and 1055CM Printers Service Manual 2-7