HP 14.4kVA HP Monitored Power Distribution Unit User Guide - Page 120

Support and Other Resources, Before You Contact HP, HP Contact Information

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Chapter 11 Support and Other Resources Before You Contact HP Be sure to have the following information available before you call HP: l Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http:// www.hp.com/go/ilo/docs). l Onboard Administrator SHOW ALL report (for HP BladeSystem products only) For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http:// www.hp.com/go/OAlog). l Technical support registration number (if applicable) l Product serial number l Product model name and number l Product identification number l Applicable error messages l Add-on boards or hardware l Third-party hardware or software l Operating system type and revision level HP Contact Information For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/ assistance). In the United States: l To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored. l If you have purchased a Care Pack (service upgrade), see the Support & Drivers website (http:// www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http:// pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html). HP Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). Documentation Feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]). Include the document title and part number, version number, or the URL when submitting your feedback. HP Monitored PDU User's Guide P-164000281-Rev 1 114

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HP Monitored PDU User’s Guide
P-164000281—Rev 1
114
Chapter 11
Support and Other Resources
Before You Contact HP
Be sure to have the following information available before you call HP:
l
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected. For more
information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://
www.hp.com/go/ilo/docs).
l
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://
www.hp.com/go/OAlog).
l
Technical support registration number (if applicable)
l
Product serial number
l
Product model name and number
l
Product identification number
l
Applicable error messages
l
Add-on boards or hardware
l
Third-party hardware or software
l
Operating system type and revision level
HP Contact Information
For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/
assistance).
In the United States:
l
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or
monitored.
l
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website (http://
www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call
1-800-633-3600. For more information about Care Packs, see the HP website (http://
pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
HP Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see the
product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).
Documentation Feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]).
Include the document title and part number, version number, or the URL when submitting your feedback.