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HP 4000 Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor B - Page 181

System Recovery from recovery media, System Recovery

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If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the Power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the keyboard and mouse. 3. Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under I need help immediately, tap System Recovery. 6. If you are prompted to back up your files, and you have not done so, tap Back up your files first (recommended), and then tap Next. Otherwise, tap Recover without backing up your files, and then tap Next. 7. System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. 8. Complete the registration process, and wait until you see the desktop. 9. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. System Recovery from recovery media CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc, or USB flash drive. To create recovery media, see Recovery media on page 172. To perform a System Recovery using recovery media: 1. If the computer is working, create a backup DVD, or backup USB flash drive, containing all the data files you want to save, and then remove the backup media from the computer. 2. Insert recovery disc #1 into the DVD drive tray, and close the tray; or if using a recovery USB flash drive, insert it into a USB port. 3. If the computer works, tap the Start button, and then tap Shut Down. Or, if the computer is not responding, press and hold the Power button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all peripheral devices from the computer except the keyboard and mouse. 5. Press the Power button to turn on the computer. If you are using a recovery DVD, the computer will automatically run Recovery Manager from the disc. Skip to step 7. 6. If you are running System Recovery from a USB flash drive, press the Esc key as the computer is powering on to bring up the boot menu. Use the arrow keys to select the USB device and press Enter to boot from that device. 7. If the Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immediately, tap Factory Reset. System Recovery options 171

Section	Page
Installing and Customizing the Software	11
Installing the Windows Operating System	11
Downloading Microsoft Windows Updates	12
Installing or Upgrading Device Drivers (Windows systems)	12
Customizing the Monitor Display (Windows systems)	12
Launching Windows XP from Windows 7	13
Accessing Disk Image (ISO) Files	13
Computer Setup (F10) Utility	14
Computer Setup (F10) Utilities	14
Using Computer Setup (F10) Utilities	15
Computer Setup—File	16
Computer Setup—Storage	17
Computer Setup—Security	19
Computer Setup—Power	25
Computer Setup—Advanced	26
Recovering the Configuration Settings	29
Serial ATA (SATA) Drive Guidelines and Features	30
SATA Hard Drives	30
SATA Hard Drive Cables	30
SATA Data Cable	30
SMART ATA Drives	31
Hard Drive Capacities	31
Identifying the Chassis, Routine Care, and Disassembly Preparation	32
Chassis Designations	32
Small Form Factor (SFF)	32
Electrostatic Discharge Information	33
Generating Static	33
Preventing Electrostatic Damage to Equipment	33
Personal Grounding Methods and Equipment	34
Grounding the Work Area	34
Recommended Materials and Equipment	35
Operating Guidelines	35
Routine Care	36
General Cleaning Safety Precautions	36
Cleaning the Computer Case	36
Cleaning the Keyboard	37
Cleaning the Monitor	37
Cleaning the Mouse	37
Service Considerations	37
Power Supply Fan	38
Tools and Software Requirements	38
Screws	38
Cables and Connectors	38
Hard Drives	39
Lithium Coin Cell Battery	39
Illustrated parts catalog	40
Spare parts	40
Computer major components	40
Sequential part number listing	43
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	49
Serial Number Location	49
Preparation for Disassembly	50
Computer Access Panel	51
Front Bezel	52
Bezel Blanks	53
System Board Connections	54
Installing Additional Memory	55
DIMMs	55
DDR3-SDRAM DIMMs	55
Populating DIMM Sockets	56
Installing DIMMs	57
Removing or Installing an Expansion Card	59
Cable Management	64
Cable Connections	65
Drives	66
Drive Positions	67
Installing and Removing Drives	67
Removing an Internal 5.25-inch Drive	69
Installing an Optical Drive into the 5.25-inch Drive Bay	71
Removing an Internal 3.5-inch Drive	73
Installing a Drive into the 3.5-inch Internal Drive Bay	75
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	78
Baffle	81
Front Fan Assembly	82
Hood Sensor	83
Front I/O, Power Switch Assembly	84
Speaker	85
Heat sink	86
Processor	88
Power Supply	90
System Board	92
Battery	94
Type 1 Battery Holder	95
Type 2 Battery Holder	95
Type 3 Battery Holder	96
Using the Small Form Factor Computer in a Tower Orientation	97
Installing a Security Lock	98
HP/Kensington MicroSaver Security Cable Lock	98
Padlock	99
Front Bezel Security	100
Connector Pin Assignments	102
Keyboard	102
Mouse	102
Ethernet RJ-45	103
Serial Interface, Powered and Non-Powered	103
USB	103
Microphone	104
Headphone	104
Line-in Audio	104
Line-out Audio	104
Monitor	105
DVI Connector	105
4-Pin Power (for CPU)	106
6-Pin Power (for CPU) (CMT, SFF)	106
SATA Data and Power	107
PCI Express	108
PCI Express	109
Power Cord Set Requirements	110
General Requirements	110
Japanese Power Cord Requirements	110
Country-Specific Requirements	111
POST Error Messages	112
POST Numeric Codes and Text Messages	113
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	118
Troubleshooting Without Diagnostics	122
Safety and Comfort	122
Before You Call for Technical Support	122
Helpful Hints	123
Solving General Problems	125
Solving Power Problems	129
Solving Diskette Problems	131
Solving Hard Drive Problems	134
Solving Media Card Reader Problems	137
Solving Display Problems	139
Solving Audio Problems	144
Solving Printer Problems	146
Solving Keyboard and Mouse Problems	148
Solving Hardware Installation Problems	150
Solving Network Problems	152
Solving Memory Problems	155
Solving Processor Problems	157
Solving CD-ROM and DVD Problems	158
Solving USB Flash Drive Problems	160
Solving Front Panel Component Problems	161
Solving Internet Access Problems	162
Solving Software Problems	165
Contacting Customer Support	166
Password Security and Resetting CMOS	167
Resetting the Password Jumper	168
Clearing and Resetting the CMOS	169
Drive Protection System (DPS)	171
Accessing DPS Through Computer Setup	172
Computer Diagnostic Features	173
Hewlett-Packard Vision Diagnostics	173
Accessing HP Vision Diagnostics	173
Survey Tab	174
Test Tab	175
Status Tab	176
History Tab	176
Errors Tab	176
Help Tab	177
Saving and Printing Information in HP Vision Diagnostics	177
Downloading the Latest Version of HP Vision Diagnostics	177
Protecting the Software	178
System Recovery	179
System Recovery options	180
System Recovery from the Windows 7 Start Menu	180
System Recovery at system startup	180
System Recovery from recovery media	181
Recovery media	182
Choosing recovery media	182
Creating recovery media	183
Specifications	184

Match case Limit results 1 per page

If Windows 7 is not responding, but the computer is working, follow these steps to perform a System

Recovery.

Turn off the computer. If necessary, press and hold the Power button until the computer turns

off.

Disconnect all peripheral devices from the computer, except the keyboard and mouse.

Press the Power button to turn on the computer.

As soon as you see the initial company logo screen appear, repeatedly press the F11 key on

your keyboard until the Windows is Loading Files… message appears on the screen.

Under

I need help immediately

, tap

System Recovery

If you are prompted to back up your files, and you have not done so, tap

Back up your files

first (recommended)

, and then tap

. Otherwise, tap

Recover without backing up your

files

, and then tap

System Recovery begins. After System Recovery is complete, tap

Finish

to restart the

computer.

Complete the registration process, and wait until you see the desktop.

Turn off the computer, reconnect all peripheral devices, and turn the computer back on.

System Recovery from recovery media

CAUTION:

System Recovery deletes all data and programs you created or installed. Back up any

important data to a removable disc, or USB flash drive.

To create recovery media, see

Recovery media

on page

172

To perform a System Recovery using recovery media:

If the computer is working, create a backup DVD, or backup USB flash drive, containing all the

data files you want to save, and then remove the backup media from the computer.

Insert recovery disc #1 into the DVD drive tray, and close the tray; or if using a recovery USB

flash drive, insert it into a USB port.

If the computer works, tap the

Start

button, and then tap

Shut Down

. Or, if the computer is not

responding, press and hold the Power button for approximately 5 seconds, or until the computer

turns off.

Disconnect all peripheral devices from the computer except the keyboard and mouse.

Press the Power button to turn on the computer. If you are using a recovery DVD, the computer

will automatically run Recovery Manager from the disc. Skip to step 7.

If you are running System Recovery from a USB flash drive, press the

Esc

key as the computer

is powering on to bring up the boot menu. Use the arrow keys to select the USB device and

press

Enter

to boot from that device.

If the Recovery Manager asks if you want to run System Recovery from Media or Hard Drive,

select

Media

. On the Welcome screen, under

I need help immediately

, tap

Factory Reset

System Recovery options

171