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HP 4000 Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor B - Page 186

Drive Protection System, Customer Support - error 41 5

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Index Symbols/Numerics 4-pin power pin assignments 96 6-pin power pin assignments 96 A access panel spare part number 31, 41 access panel, locked 116 audible codes 108 audio problems 134 B baffle removal and replacement 71 spare part number 31, 38, 71 battery disposal 29 removal and replacement 84 beep codes 108 bezel blank spare part number 32, 36 boot problems 150 booting options Full Boot 102 Quick Boot 102 C cable connections SFF 55 cable management SFF 54 cable pinouts SATA data 20 cables spare part numbers 31 cautions AC power 22 cables 28 cooling fan 28 electrostatic discharge 23 keyboard cleaning 27 keyboard keys 27 CD-ROM or DVD problems 148 chasis types, illustrated 22 chassis illustrated 22 chassis fan spare part number 38 chassis fan, spare part number 31 cleaning computer 26 mouse 27 safety precautions 26 CMOS backing up 157 clearing and resetting 159 computer specifications 174 computer access panel removing 41 computer cleaning 26 connecting drive cables 57 connections SFF system board 55 connector pin assignments 92 country power cord set requirements 101 Customer Support 112, 156 D diagnostics utility 163 DIMMs. See memory disassembly preparation 40 diskette problems 121 Drive Protection System (DPS) 161 drives connecting cables 57 installing 57 locations 57 removing 57 SFF removal and replacement 56 DVI pin assignments 95 E electrostatic discharge (ESD) preventing damage 23 error codes 102, 108 messages 103 ethernet RJ-45 pin assignments 93 expansion card installing 49 removing 49 expansion slot cover removing 50 replacing 52 F fan spare part number 31, 38 fan, power supply 28 flash drive problems 150 flashing LEDs 108 front bezel removing 42 removing blanks 43 security 90 spare part number 31, 38, 42, 43 front fan removal and replacement 72 front fan assembly spare part number 72 176 Index

Section	Page
Installing and Customizing the Software	11
Installing the Windows Operating System	11
Downloading Microsoft Windows Updates	12
Installing or Upgrading Device Drivers (Windows systems)	12
Customizing the Monitor Display (Windows systems)	12
Launching Windows XP from Windows 7	13
Accessing Disk Image (ISO) Files	13
Computer Setup (F10) Utility	14
Computer Setup (F10) Utilities	14
Using Computer Setup (F10) Utilities	15
Computer Setup—File	16
Computer Setup—Storage	17
Computer Setup—Security	19
Computer Setup—Power	25
Computer Setup—Advanced	26
Recovering the Configuration Settings	29
Serial ATA (SATA) Drive Guidelines and Features	30
SATA Hard Drives	30
SATA Hard Drive Cables	30
SATA Data Cable	30
SMART ATA Drives	31
Hard Drive Capacities	31
Identifying the Chassis, Routine Care, and Disassembly Preparation	32
Chassis Designations	32
Small Form Factor (SFF)	32
Electrostatic Discharge Information	33
Generating Static	33
Preventing Electrostatic Damage to Equipment	33
Personal Grounding Methods and Equipment	34
Grounding the Work Area	34
Recommended Materials and Equipment	35
Operating Guidelines	35
Routine Care	36
General Cleaning Safety Precautions	36
Cleaning the Computer Case	36
Cleaning the Keyboard	37
Cleaning the Monitor	37
Cleaning the Mouse	37
Service Considerations	37
Power Supply Fan	38
Tools and Software Requirements	38
Screws	38
Cables and Connectors	38
Hard Drives	39
Lithium Coin Cell Battery	39
Illustrated parts catalog	40
Spare parts	40
Computer major components	40
Sequential part number listing	43
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	49
Serial Number Location	49
Preparation for Disassembly	50
Computer Access Panel	51
Front Bezel	52
Bezel Blanks	53
System Board Connections	54
Installing Additional Memory	55
DIMMs	55
DDR3-SDRAM DIMMs	55
Populating DIMM Sockets	56
Installing DIMMs	57
Removing or Installing an Expansion Card	59
Cable Management	64
Cable Connections	65
Drives	66
Drive Positions	67
Installing and Removing Drives	67
Removing an Internal 5.25-inch Drive	69
Installing an Optical Drive into the 5.25-inch Drive Bay	71
Removing an Internal 3.5-inch Drive	73
Installing a Drive into the 3.5-inch Internal Drive Bay	75
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	78
Baffle	81
Front Fan Assembly	82
Hood Sensor	83
Front I/O, Power Switch Assembly	84
Speaker	85
Heat sink	86
Processor	88
Power Supply	90
System Board	92
Battery	94
Type 1 Battery Holder	95
Type 2 Battery Holder	95
Type 3 Battery Holder	96
Using the Small Form Factor Computer in a Tower Orientation	97
Installing a Security Lock	98
HP/Kensington MicroSaver Security Cable Lock	98
Padlock	99
Front Bezel Security	100
Connector Pin Assignments	102
Keyboard	102
Mouse	102
Ethernet RJ-45	103
Serial Interface, Powered and Non-Powered	103
USB	103
Microphone	104
Headphone	104
Line-in Audio	104
Line-out Audio	104
Monitor	105
DVI Connector	105
4-Pin Power (for CPU)	106
6-Pin Power (for CPU) (CMT, SFF)	106
SATA Data and Power	107
PCI Express	108
PCI Express	109
Power Cord Set Requirements	110
General Requirements	110
Japanese Power Cord Requirements	110
Country-Specific Requirements	111
POST Error Messages	112
POST Numeric Codes and Text Messages	113
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	118
Troubleshooting Without Diagnostics	122
Safety and Comfort	122
Before You Call for Technical Support	122
Helpful Hints	123
Solving General Problems	125
Solving Power Problems	129
Solving Diskette Problems	131
Solving Hard Drive Problems	134
Solving Media Card Reader Problems	137
Solving Display Problems	139
Solving Audio Problems	144
Solving Printer Problems	146
Solving Keyboard and Mouse Problems	148
Solving Hardware Installation Problems	150
Solving Network Problems	152
Solving Memory Problems	155
Solving Processor Problems	157
Solving CD-ROM and DVD Problems	158
Solving USB Flash Drive Problems	160
Solving Front Panel Component Problems	161
Solving Internet Access Problems	162
Solving Software Problems	165
Contacting Customer Support	166
Password Security and Resetting CMOS	167
Resetting the Password Jumper	168
Clearing and Resetting the CMOS	169
Drive Protection System (DPS)	171
Accessing DPS Through Computer Setup	172
Computer Diagnostic Features	173
Hewlett-Packard Vision Diagnostics	173
Accessing HP Vision Diagnostics	173
Survey Tab	174
Test Tab	175
Status Tab	176
History Tab	176
Errors Tab	176
Help Tab	177
Saving and Printing Information in HP Vision Diagnostics	177
Downloading the Latest Version of HP Vision Diagnostics	177
Protecting the Software	178
System Recovery	179
System Recovery options	180
System Recovery from the Windows 7 Start Menu	180
System Recovery at system startup	180
System Recovery from recovery media	181
Recovery media	182
Choosing recovery media	182
Creating recovery media	183
Specifications	184

Match case Limit results 1 per page

Index

Symbols/Numerics

4-pin power pin assignments

6-pin power pin assignments

access panel

spare part number

31, 41

access panel, locked

116

audible codes

108

audio problems

134

baffle

removal and replacement

spare part number

31, 38, 71

battery

disposal

removal and replacement

beep codes

108

bezel blank

spare part number

32, 36

boot problems

150

booting options

Full Boot

102

Quick Boot

102

cable connections

SFF

cable management

SFF

cable pinouts

SATA data

cables

spare part numbers

cautions

AC power

cables

cooling fan

electrostatic discharge

keyboard cleaning

keyboard keys

CD-ROM or DVD problems

148

chasis types, illustrated

chassis

illustrated

chassis fan

spare part number

chassis fan,

spare part number

cleaning

computer

mouse

safety precautions

CMOS

backing up

157

clearing and resetting

159

computer

specifications

174

computer access panel

removing

computer cleaning

connecting drive cables

connections

SFF system board

connector pin assignments

country power cord set

requirements

101

Customer Support

112, 156

diagnostics utility

163

DIMMs.

See

memory

disassembly preparation

diskette problems

121

Drive Protection System

(DPS)

161

drives

connecting cables

installing

locations

removing

SFF removal and

replacement

DVI pin assignments

electrostatic discharge (ESD)

preventing damage

error

codes

102, 108

messages

103

ethernet

RJ-45 pin assignments

expansion card

installing

removing

expansion slot cover

removing

replacing

fan

spare part number

31, 38

fan, power supply

flash drive problems

150

flashing LEDs

108

front bezel

removing

removing blanks

security

spare part

number

31, 38, 42, 43

front fan

removal and replacement

front fan assembly

spare part number

176

Index