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HP CF285A User Manual - Page 102

Fan error Turn off then on, Recommended action, Description

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Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 57 Fan error Turn off then on Description The product has experienced a problem with its internal fan. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 59.X Error Turn off then on Description The product has experienced a problem with one of the motors. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 79 Error Turn off then on Description The product has experienced an internal firmware error. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. 90 Chapter 5 Solve problems ENWW

Section	Page
Product introduction	13
Product views	14
Product front view	14
Product back view	15
Serial number and model number location	15
Control panel layout	16
LCD control panel	16
Touchscreen control panel	17
Touchscreen Home screen	19
Print product reports	20
Print product reports from an LCD control panel	20
Print product reports from a touchscreen control panel	21
Printer sharing disclaimer	21
Paper tray	23
Supported paper sizes	24
Supported paper types	26
Load the input trays	27
Load Tray 1	27
Load Tray 2	28
Load optional Tray 3	30
Print	33
Supported printer drivers (Windows)	34
Change print-job settings (Windows)	36
Priority for changing print-job settings	36
Change the settings for all print jobs until the software program is closed	36
Change the default settings for all print jobs	36
Change the product configuration settings	37
Change print-job settings (Mac OS X)	38
Priority for changing print-job settings	38
Change the settings for all print jobs until the software program is closed	38
Change the default settings for all print jobs	38
Change the product configuration settings	38
Print tasks for Windows	40
Use a printing shortcut (Windows)	40
Create a printing shortcut (Windows)	41
Automatically print on both sides with Windows	43
Manually print on both sides with Windows	44
Print multiple pages per sheet with Windows	46
Select the page orientation (Windows)	48
Select the paper type (Windows)	49
Print the first or last page on different paper (Windows)	50
Scale a document to fit page size (Windows)	52
Create a booklet (Windows)	53
Print tasks for Mac OS X	55
Use a printing preset (Mac OS X)	55
Create a printing preset (Mac OS X)	55
Automatically print on both sides (Mac OS X)	55
Manually print on both sides (Mac OS X)	56
Print multiple pages on one sheet of paper (Mac OS X)	57
Select the page orientation (Mac OS X)	57
Select the paper type (Mac OS X)	57
Print a cover page (Mac OS X)	58
Scale a document to fit page size (Mac OS X)	58
Create a booklet (Mac OS X)	58
Additional print tasks (Windows)	59
Cancel a print job (Windows)	59
Select the paper size (Windows)	59
Select a custom paper size (Windows)	59
Print watermarks (Windows)	60
Additional print tasks (Mac OS X)	61
Cancel a print job (Mac OS X)	61
Select the paper size (Mac OS X)	61
Select a custom paper size (Mac OS X)	61
Print watermarks (Mac OS X)	61
Create archival-quality prints	63
Create archival-quality prints (LCD control panel)	63
Create archival-quality prints (touchscreen control panel)	63
Use HP ePrint	64
Set up HP ePrint (LCD control panel)	64
Set up HP ePrint (touchscreen control panel)	65
Use AirPrint	66
Walk-up USB printing	67
Manage and maintain	69
Use the HP Reconfiguration Utility to change the product connection	70
Set up HP Wireless Direct Printing	71
Use HP Web Services applications	72
Use HP Web Services applications (LCD control panel)	72
Use HP Web Services applications (touchscreen control panel)	72
Configure IP network settings	73
View or change network settings	73
Manually configure IPv4 TCP/IP parameters from the control panel	73
Manually configure IPv4 TCP/IP parameters (LCD control panel)	73
Manually configure IPv4 TCP/IP parameters (touchscreen control panel)	73
Rename the product on a network	74
Link speed and duplex settings	75
Link speed and duplex settings (LCD control panel)	75
Link speed and duplex settings (touchscreen control panel)	75
HP Device Toolbox (Windows)	77
HP Utility for Mac OS X	79
Open the HP Utility	79
HP Utility features	79
HP Web Jetadmin	80
Product security features	81
Lock the product	81
Set or change the product password	81
Economy settings	83
Print with EconoMode	83
Set the sleep delay	83
Set the sleep delay (LCD control panel)	83
Set the sleep delay (touchscreen control panel)	84
Set the Auto Power Down delay	84
Set the Auto Power Down delay (LCD control panel)	84
Set the Auto Power Down delay (touchscreen control panel)	85
Print when a toner cartridge is at estimated end of life	86
Enable or disable the At Very Low settings (LCD control panel)	86
Enable or disable the At Very Low settings (touchscreen control panel)	87
Store and recycle supplies	88
Recycle supplies	88
Toner cartridge storage	88
Replacement instructions	89
Change the toner cartridge	89
Memory	91
Update the firmware	92
Manually update the firmware (LCD control panel)	92
Manually update the firmware (touchscreen control panel)	92
Set the product to automatically update the firmware (LCD control panel)	92
Set the product to automatically update the firmware (touchscreen control panel)	93
Solve problems	95
Solve problems checklist	96
Step 1: Make sure that the product is set up correctly	96
Step 2: Check the cabling or wireless connection	96
Step 3: Check the control panel for error messages	97
Step 4: Check the paper	97
Step 5: Check the software	97
Step 6: Test print functionality	97
Step 7: Check the toner cartridge	97
Step 8: Try sending a print job from a computer	97
Restore the factory-set defaults	98
Restore the factory-set defaults (LCD control panel)	98
Restore the factory-set defaults (touchscreen control panel)	98
Control panel help system	99
Interpret control panel messages	100
Control panel message types	100
Control panel messages	100
10.x000 Supply Error	100
49 Error Turn off then on	100
50.x Fuser Error Turn off then on	101
51.XX Error Turn off then on	101
54.XX Error Turn off then on	101
55.X Error Turn off then on	101
57 Fan error Turn off then on	102
59.X Error Turn off then on	102
79 Error Turn off then on	102
79 Service error Turn off then on	103
Black cartridge low	103
Black cartridge very low	103
Cleaning	103
Device error Press [OK]	104
Door open	104
Genuine HP supply installed	104
Install black cartridge	104
Invalid driver Press [OK]	104
Jam in <location>	105
Jam in Tray <X> Clear jam and then Press [OK]	105
Load tray 1 <TYPE>, <SIZE>	105
Load tray 1 PLAIN <SIZE> Cleaning Mode	105
Load tray <X> Press [OK] for available media	105
Load tray <X> <TYPE> <SIZE>	106
Manual duplex Load tray <X> Press [OK]	106
Manual feed <SIZE>, <TYPE> Press [OK] for available media	106
Memory is low Press [OK]	106
Misprint Press [OK]	106
Print failure, press OK. If error repeats, turn off then on.	107
Rear door open	107
Remove shipping material from toner cartridge	107
Replace black cartridge	107
Supplies low	108
Unexpected size in tray <X> Load <size> Press [OK]	108
Unsupported black cartridge Press [OK] to continue	108
Used black cartridge is installed Press [OK] to continue	108
Paper feeds incorrectly or becomes jammed	109
The product does not pick up paper	109
The product picks up multiple sheets of paper	109
Prevent paper jams	109
Clear jams	110
Jam locations	110
Clear a jam in Tray 1	110
Clear a jam in Tray 2	112
Clear a jam in optional Tray 3	114
Clear jams from the output bin	115
Clear a jam in the duplexer area	115
Clear a jam in the fuser area	116
Improve print quality	118
Check the paper type setting (Windows)	118
Check the paper type setting (Mac OS X)	118
Check toner cartridge status	119
Print the supplies status page (LCD control panel)	119
Print the supplies status page (touchscreen control panel)	119
Check the supplies status	119
Print a cleaning page	120
Print a cleaning page (LCD control panel)	120
Print a cleaning page (touchscreen control panel)	120
Inspect the toner cartridge for damage	120
Check the paper and printing environment	122
Use paper that meets HP specifications	122
Check the product environment	122
Check print job settings	122
Check the EconoMode setting	122
Use the print driver that best meets your printing needs	123
The product does not print or it prints slowly	124
The product does not print	124
The product prints slowly	125
Solve walk-up USB printing problems	126
The USB Flash Drive menu does not open when you insert the USB accessory	126
The file does not print from the USB storage accessory	126
The file that you want to print is not listed in the USB Flash Drive menu	127
Solve direct connection problems	128
Solve wired network problems	129
Poor physical connection	129
The computer is using the incorrect IP address for the product	129
The computer is unable to communicate with the product	130
The product is using incorrect link and duplex settings for the network	130
New software programs might be causing compatibility problems	130
The computer or workstation might be set up incorrectly	130
The product is disabled, or other network settings are incorrect	130
Solve wireless network problems	131
Wireless connectivity checklist	131
The product does not print after the wireless configuration completes	131
The product does not print, and the computer has a third-party firewall installed	132
The wireless connection does not work after moving the wireless router or product	132
Cannot connect more computers to the wireless product	132
The wireless product loses communication when connected to a VPN	132
The network does not appear in the wireless networks list	132
The wireless network is not functioning	133
Perform a wireless network diagnostic test	133
Reduce interference on a wireless network	134
Solve product software problems with Windows	135
A print driver for the product is not visible in the Printer folder	135
An error message was displayed during the software installation	135
The product is in Ready mode, but nothing prints	135
Solve product software problems with Mac OS X	137
The print driver is not listed in the Print & Fax or Print & Scan list	137
The product name does not appear in the product list in the Print & Fax or Print & Scan list	137
The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc ...	137
A print job was not sent to the product that you wanted	138
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list ...	138
You are using a generic print driver when using a USB connection	138
Remove software (Windows)	139
Remove software (Mac OS X)	140
Supplies and accessories	141
Order parts, accessories, and supplies	142
HP policy on non-HP supplies	142
HP anticounterfeit Web site	142

Match case Limit results 1 per page

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for

it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the

product power on.

If the message persists, contact HP support.

57 Fan error Turn off then on

Description

The product has experienced a problem with its internal fan.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for

it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the

product power on.

If the message persists, contact HP support.

59.X Error Turn off then on

Description

The product has experienced a problem with one of the motors.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for

it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the

product power on.

If the message persists, contact HP support.

79 Error Turn off then on

Description

The product has experienced an internal firmware error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for

it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the

product power on.

Chapter 5

Solve problems

ENWW