HP Carrier-grade cc3300 UserÆs Guide and Technical UserÆs Gu
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- HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 1
HP® cc3300 Carrier Grade Server Product Guide Document Release Date: March 2003 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 2
server may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Information in this document is provided in connection with HP accordance with the instruction manual, may cause - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 3
User's Guide 9 1 Chassis Description 13 Environmental Specifications 14 Chassis Feature Location ...16 Front Panel...16 Back Panel ...19 Internal Chassis Features ...20 PCI I/O Riser Cards...29 Power Supplies ...30 DC Power Subsystem 31 AC Power 46 Security Menu ...48 Server Menu...49 Boot Menu - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 4
Part II: Technical User's Guide 63 Equipment Rack Precautions 64 4 Upgrading the Hardware 65 Tools and Supplies Needed 65 Cautions ...65 Replacing Power Supply Modules 66 Replacing Hard Disk Drives 67 Replacement Disks ...68 Installing a Second Disk Drive in the Server Chassis 68 Disk Types - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 5
HP cc3300 Carrier Grade Server Product Guide A POST Error Codes and Messages 99 POST Codes and Error Messages 103 B Key System Lights 125 Confirming Loading of the Operating System 125 Specific Problems and Corrective Actions 125 Power Light Does Not Light 126 No Characters Appear on Screen - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 6
HP cc3300 Carrier Grade Server Product Guide Figures Figure 1. cc3300 Carrier Grade Server Chassis 13 Figure 2. Front Panel...16 Figure 3. Front View with Bezel Removed 18 Figure 4. Back Panel DC Version, AC Version Shown at Right 19 Figure 5. Server Board Connector and Component Locations 20 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 7
HP cc3300 Carrier Grade Server Product Guide Figure 32. DC Power Input Connector ...94 Figure 33. DC Power Terminal Lug ...94 Figure 34. DC Power Terminal Connectors 94 Figure 35. Serial Port Connector...95 Figure 36. Jumper Locations (J1E1 and J6A2 96 Figure 37. J6A2 Jumper Block Configured for - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 8
HP cc3300 Carrier Grade Server Product Guide Tables Table 1. Server Physical Specifications...13 Table 2. Environmental Specifications Summary 14 Table 3. Front Panel Features ...17 Table 4. Back Panel Features...19 Table 5. Rear COM2 Port Adapter Pin-out 24 Table 6. Software Security Features ... - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 9
Carrier Grade Server. ISC is a server management tool that provides real time monitoring and alerting for server hardware, emergency remote management and remote server setup. This document provides an overview of the HP Carrier Grade cc3300 Server. This manual consists of two parts: • User's Guide - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 10
HP cc3300 Carrier Grade Server Product Guide Grounding the rack installation: To avoid the potential for an electrical shock hazard, you must include a third wire safety ground conductor with the rack installation. If the server power cord is plugged into an AC outlet that is part of the rack, then - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 11
HP cc3300 Carrier Grade Server Product Guide WARNING Do not attempt to modify or use an AC power cord that is not the exact type required. You must use a power variety of problems in your server. Ventilation: The equipment rack must provide sufficient airflow to the front of the server to maintain - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 12
- HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 13
1 Chassis Description The cc3300 Carrier Grade Server is a rack-mounted server that supports one to two Intel® Pentium® III processors and up to 6 Gbytes of SDRAM memory. The server supports high availability features such as hot-swap and redundant power supply modules. The scalable architecture of - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 14
HP cc3300 Carrier Grade Server Product Guide Environmental Specifications The cc3300 Carrier Grade Server has been tested to the environmental specifications power: < 6.5 BA at ambient temperatures < 28°C in operating mode. Power Total harmonic distortion (voltage) Power factor KVA rating Heat - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 15
HP cc3300 Carrier Grade Server Product Guide Kcal per hour Nominal rated voltages Maximum operating voltage Minimum operating voltage Rated (marked) line current(s) Line voltage power-fail threshold Dropout carry-through time at minimum line voltage Mating AC input receptacle type Branch circuit - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 16
HP cc3300 Carrier Grade Server Product Guide Chassis Feature Location Front Panel Figure 2 shows the front . Front panel controls and LEDs are summarized in Table 3. A Bezel B Peripheral Bay C NMI Switch D Power Switch E Reset Switch F Alarm: CRT G Alarm: MJR H Alarm: MNR I Alarm: PWR J Status - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 17
HP cc3300 Carrier Grade Server Product Guide Table 3. Front Panel Features Item Feature Description Front Panel Switches C NMI switch A momentary switch used to instruct the processor to copy system memory to the hard drive. Pressing the recessed button with a paper clip or pin puts the - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 18
HP cc3300 Carrier Grade Server Product Guide Figure 3 shows the front view of the system with the bezel removed. A B C D H Bay F Hard Drive Tray Ribbon Cable Connector G Hard Drive Tray Power Connector H Right SCSI Drive Bay Figure 3. Front View with Bezel Removed 18 Chassis Description - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 19
HP cc3300 Carrier Grade Server Product Guide Back Panel Figure 4 shows the back panel view of the system. A B C DE N ++-- F G H I JK L M Figure 4. Back Panel DC to chassis. Use only when configured with DC input power supply N and O AC input power connectors for AC input power supply cage - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 20
HP cc3300 Carrier Grade Server Product Guide Internal Chassis Features Figure 5 shows the location of the server board's connectors and other components. A BC D E V Floppy drive connector W Fan module connector X Main power connector Y Auxiliary signal connector Z Floppy/FP/IDE connector AA - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 21
HP cc3300 Carrier Grade Server Product Guide Processor The server board accommodates one or two Intel Pentium III processors up to 1-26 GHz with 512k cache. Memory The system board contains six 168-pin DIMM slots each supporting 72-bit ECC (64-bit main memory plus ECC) registered SDRAM DIMMs (PC- - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 22
HP cc3300 Carrier Grade Server Product Guide The SCSI bus is terminated on the server server management access. To support both network teaming features and server read the instructions in the server connections. AFT gives you the ability to set up link recovery to the server with two server adapters: - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 23
HP cc3300 Carrier Grade Server Product Guide Preferred Primary Adapter With multiple adapters installed, you can specify one as the Preferred Primary adapter. For example if you have a server AFT supports up to six server adapters server adapters installed in your server SSU), the server may be - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 24
HP cc3300 Carrier Grade Server Product Guide RJ-45 Serial Port The rear RJ-45 serial port is a fully functional COM port that supports any standard serial device and provides support for serial concentrators, which typically support RJ45 serial connectors. For server applications that use a serial - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 25
HP cc3300 Carrier Grade Server Product Guide ACPI The SERVER BOARD supports the Advanced Configuration and Power Interface (ACPI) as defined by the ACPI 1.0 and PC97 specifications. An ACPI aware operating system can put the system into a state where the hard drives spin down, the system fans stop, - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 26
HP cc3300 Carrier Grade Server Product Guide • Must enter the supervisor password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU. • Must enter the supervisor password to exit secure mode. If both passwords are set, you: • May enter the user password to enter BIOS - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 27
HP cc3300 Carrier Grade Server Product Guide Summary of Software Security Features Table 6 lists the period. When the system is in secure mode: The server can boot and run the operating system, but mouse and keyboard input is not accepted until the user password is entered. At boot time, if a CD - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 28
HP cc3300 Carrier Grade Server Product Guide Table 6. Software Security Features (continued) Feature Description determine the boot order. If secure mode is enabled (a user password is set), then you will be prompted for a password before the server fully boots. If secure mode is enabled and the - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 29
HP cc3300 Carrier Grade Server Product Guide PCI I/O Riser Cards The server can support two riser cards, a 5 Volt full height riser card, and a 3.3 Volt half-height riser card or two 3.3 volt half-height riser cards. Features of the 5 Volt riser card include: • Support for three 33 MHz 5 Volt 64-bit - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 30
RJ45 Factory Max Cards Integrate Per hp cc3300 Yes 2 Yes 2 Yes 2 Yes 2 Yes 2 Yes 2 Power Supplies The power supply cage shown in Figure 8 is accessed from the rear of the chassis. The power supply cage supports up to two hot-swap 350 W power supplies (either AC input or DC input) in - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 31
HP cc3300 Carrier Grade Server Product Guide OM13104 Figure 8. Non-redundant AC-Power Supply Subsystem (Filler Module shown at Left) DC Power Subsystem This section defines the features of the DC input switching power subsystem. Features • 350 W output capability in full DC input voltage range • " - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 32
HP cc3300 Carrier Grade Server Product Guide made only by a qualified service person only to prevent injury. All wiring terminals connected to the DC input terminal block must be fully insulated with no exposed bare metal. DC Output Connectors The power subsystem DC power and control signals are - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 33
HP cc3300 Carrier Grade Server Product Guide DC Output Current Specifications The combined output power of all outputs will not exceed 350 W. Each output has a maximum and minimum current rating shown in Table 10. The power supply meets both static and dynamic voltage regulation requirements for - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 34
HP cc3300 Carrier Grade Server Product Guide Power Supply in Alert Condition Power supply failure (OTP, OCP, OVP, UV) BLINK AMBER AMBER AC Input Voltage Specification The power supply (350W Version) 6.7 Arms DC Output Current Specifications The combined output power of all outputs should not - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 35
HP cc3300 Carrier Grade Server Product Guide Cc3300 Internal Disk Drive Product Numbers Product Number Disk Capacity Rotational speed Disk Replacement Part Number A6917A 18 GB 10,000 RPM A6917-69001 A6942A - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 36
tool information and supported operating system information is contained in the Intel Server Control Installation (ISC) Guide For the cc2300 & cc3300 Carrier Grade Server. ISC is a server management tool that provides real time monitoring and alerting for server hardware, emergency remote management - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 37
EN55022, Class A Limit, Radiated & Conducted Emissions • EN55024, ITE Specific Immunity Standard • EN61000-4-2, ESD Immunity (Level 2 Contact Discharge, Level EN61000-4-5, AC Surge • EN61000-4-6, Conducted RF • EN61000-4-8, Power Frequency Magnetic Fields • EN61000-4-11, Voltage Dips and Interrupts - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 38
HP cc3300 Carrier Grade Server Product Guide used in accordance with the instructions, may cause harmful interference In this case, the user is required to correct the the equipment off and on; the user is encouraged to try to correct the could void the user's authority to operate the equipment - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 39
HP cc3300 Carrier Grade Server Product Guide Regulatory Specifications and Disclaimers 39 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 40
HP cc3300 Carrier Grade Server Product Guide Electromagnetic Compatibility Notices ( domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. ICES-003 the external chassis. 40 Regulatory Specifications and Disclaimers - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 41
HP cc3300 Carrier Grade Server Product Guide Regulatory Specifications and Disclaimers 41 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 42
and Utilities This chapter describes the Power-On Self Test (POST) and server configuration utilities. The table below the server board from the default setting (Protect CMOS memory) to the Clear setting; this will allow most server configurations to boot. Then run the SSU to configure the server. - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 43
HP cc3300 Carrier Grade Server Product Guide Using BIOS Setup This section describes the BIOS Setup options. Use Setup to change the server in flash memory. The values take effect when you boot the server. POST uses these values to configure the hardware; if the values and the actual hardware do not - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 44
Security Server Allocates resources for hardware components. Configures advanced features available through the chipset. Sets passwords and security features. Selects serial port, LAN, and event log features. Also permits service boot. Boot Selects boot options and power supply controls - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 45
HP cc3300 Carrier Grade Server Product Guide The 1.25 MB 3 ½-inch references a 1024 Byte sector Japanese media format. Support for the 1.25, 3 ½-inch format requires a 3 ½ "3-mode" diskette that is attached to the IDE channel. If you select User, you will need to enter the parameters of the IDE - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 46
HP cc3300 Carrier Grade Server Product Guide Processor Settings Submenu Feature Processor Type Processor POST Speed Processor Retest Option N/A Advanced Menu. Feature ► PCI Configuration ► Peripheral Configuration ► Memory Configuration ► Advanced Chipset Control Option - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 47
HP cc3300 Carrier Grade Server Product Guide PCI Configuration Submenu Feature USB Function Onboard NIC 1 Onboard NIC 2 Onboard SCSI Onboard Video PCI Slot 1B ROM Option [Disabled] - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 48
HP cc3300 Carrier Grade Server Product Guide Onboard NIC 2 Function Submenu Feature Onboard NIC 2 Password field requires a password for entering Setup. The passwords are not case-sensitive. Feature User Password is Administrator Password is Set Administrator Password Set User Password User - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 49
HP cc3300 Carrier Grade Server Product Guide Server Menu Feature ► System Management ► Console Redirection ► Event Log Configuration Service Boot Assert NMI on PERR Assert NMI on SERR BMC IRQ After Power Failure Temperature Sensor POST Error Pause Platform Event Filtering Option < - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 50
HP cc3300 Carrier Grade Server Product Guide serial port's baud rate Hardware control Software control Hardware + Carrier Detect (for Modem use user to log DMI events. Allows user to enable critical error event logging. Critical errors are fatal to system operation. They include PERR, SERR, ECC memory - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 51
HP cc3300 Carrier Grade Server Product Guide Boot Menu Feature Quite Boot ► Boot Device Priority ► Hard Disk Drives ► Removable Devices ► ATAPI CDROM Drives Option Disabled [Enabled] Description Disabled - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 52
HP cc3300 Carrier Grade Server Product Guide Hard Disk Drives Submenu Choices 1st Hard Drive Removable Devices Submenu Choices 1st Removable Device ATAPI CD-ROM Drives Submenu Choices 1st ATAPI CDROM Description [ - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 53
HP cc3300 Carrier Grade Server Product Guide Upgrading the BIOS Obtaining the Upgrade Utility BIOS versions may periodically change. Refer to the following URL for current information on the cc3300 Carrier Grade Server's BIOS and firmware versions. Firmware update utilities and instructions will be - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 54
Grade Server Product Guide Using the System Setup Utility The System Setup Utility (SSU) is on the cc3300 Carrier Grade Server Resource CD shipped with the server. The SSU provides a graphical user interface (GUI) over an extensible framework for server configuration. The SSU framework supports - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 55
HP cc3300 Carrier Grade Server Product Guide Save those settings and exit BIOS Setup. The server will boot from the CD-ROM and display a menu of options. Follow the instructions in the menu to start the SSU. Launching a Task It is possible to have many tasks open at the same time, although some - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 56
HP cc3300 Carrier Grade Server Product Guide Help The Help menu has the following option: • Help from the BMC. These fields are display only. • Reload: Reloads the SDR entries from the server. Help The Help menu has the following option: Help Topics: Displays the help information for the SDR - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 57
HP cc3300 Carrier Grade Server Product Guide FRU Menu The FRU menu has the following options: • Properties: Displays FRU information from the BMC. These fields are display only. • Reload: Reloads the FRU entries from the server. Help The Help menu has the following option: • Help Topics: Displays - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 58
Load Utility after booting from the HP Server cc2300 & cc3300 User Information Diagnostics and Utilities Resource CD Select the chassis you have: 1. TSRLT2 2. TSRMT2 3. Exit Select 1 TSRLT2 TSRLT2 is the cc3300 Carrier Grade Server How many power supplies are installed: 1. One 2. Two Enter the - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 59
HP cc3300 Carrier Grade Server Product Guide SDR File was successfully written! FRU IMBDEVICE on bus FFh, Device ID 00h, IPMB address 20h, LUN 00 Loading Common Header Area Loading Internal Use Area Loading Chassis frusdr.exe. The utility requires the following supporting files: • One or more .fru - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 60
HP cc3300 Carrier Grade Server Product Guide followed by the field in ASCII or as a number. The Board, Chassis, and Product FRU areas end with an END OF FIELDS CODE that uses the entries in the configuration file to probe the hardware and to select the proper SDRs to load into nonvolatile - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 61
HP cc3300 Carrier Grade Server Product Guide Area After the utility validates the header area of the supplied SDR file, it updates the SDR repository area. Before .FRU file and is programmed into the nonvolatile storage. The Chassis, Board, Product and MultiRecord areas are read out of the specified - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 62
HP cc3300 Carrier Grade Server Product Guide Using the Adaptec SCSI Utility The Adaptec SCSI utility detects the SCSI host adapters on the server board. The utility runs out of BIOS and is used to • Change default values • Check and/or change SCSI device settings that may conflict with - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 63
Part II: Technical User's Guide 4 Upgrading the Hardware 5 Upgrading the Chassis 6 Technical Reference This section describes procedures that REQUIRE internal server access. WARNING Before removing the covers, see "Safety: Before You Remove Server Covers" on page 70 and "Warnings and Cautions" on - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 64
HP cc3300 Carrier Grade Server Product Guide Equipment Rack Precautions WARNING ANCHOR THE EQUIPMENT RACK: The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more servers are extended in front of it on slide assemblies. The equipment rack must be - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 65
/disconnected before you open the chassis, add, or remove any components. Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on power, telephone, and communication cables. Turn off the server and disconnect the power cord, telecommunications systems, networks - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 66
HP cc3300 Carrier Grade Server Product Guide Electrostatic discharge (ESD) Power Supply Modules To replace an AC or DC power supply module, follow this procedure: 1. Depress the locking tab (A in Figure 11). 2. Rotate the handle downward (B in Figure 11). 3. Using the handle, pull the power supply - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 67
HP cc3300 Carrier Grade Server Product Guide Replacing Hard Disk Drives To replace a hard disk drive, follow this procedure: 1. Remove the bezel. Cables 3. Use the handles to pull the hard disk drive bay out of the chassis. Place it on a clean static-free work surface. Upgrading the Hardware 67 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 68
HP cc3300 Carrier Grade Server Product Guide 4. Remove the two screws securing the cable retention bracket (A in Figure 13) and lift the bracket out (B in Figure 13). 5. Disconnect the hard disk drive power a Second Disk Drive in the Server Chassis Check the SCSI address setting on the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 69
HP cc3300 Carrier Grade Server Product Guide Disk Types Different hard drives are used in the server. Please refer to the following information to determine the disk type being replaced or installed. Part Number A6942-69001/A6943-69001 Product Number A6942A/A6943A - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 70
HP cc3300 Carrier Grade Server Product Guide Working Inside the System This section presents the following procedures that describe removal and installation of most components inside the system. Safety: Before You Remove Server Covers Before removing covers at any time to work inside the system, - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 71
HP cc3300 Carrier Grade Server Product Guide WARNINGS Power Button: Shutting down the server with the Power button on the front of the chassis DOES NOT remove all power from the system. To remove all power from system, you must also unplug/disconnect the power cord from the system. Unplugging/ - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 72
HP cc3300 Carrier Grade Server Product Guide Removing and Installing the Top Cover CAUTION For proper cooling and airflow, do not operate the server with the cover removed. Always reinstall the cover before turning the server on. The server comes with a removable Top Cover. Removal of this cover is - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 73
HP cc3300 Carrier Grade Server Product Guide Internal Chassis Layout The server board contains connectors for installing up to two Pentium III processors utilizing the FCPGA sockets. The server board has 6 DIMM slots and supports up to 6 GB error checking and correcting (ECC) SDRAM memory. The - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 74
HP cc3300 Carrier Grade Server Product Guide Removing and Installing Memory The server board supports only PC133-compliant SDRAM. DIMMs must be the same speed. Install from 128 MB to 6 GB of registered memory HP tested memory is used when adding memory capacity to the server. 1A 3A 2B - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 75
HP cc3300 Carrier Grade Server Product Guide Removing and Installing Processors WARNING If the server has been running, any installed processor and heat sink on the processor board(s) will be hot. To avoid the possibility of a burn, allow the unit - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 76
HP cc3300 Carrier Grade Server Product Guide Adding a Processor If you are adding a second processor to your system, you must first remove the terminator from the secondary as shown in Figure 17). OM11814 Figure 17. Raising the Locking Bar and Removing the Terminator 76 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 77
HP cc3300 Carrier Grade Server Product Guide 5. Using Figure 18 as a guide, align the corner mark on the processor with the corner mark on the socket and insert the processor into the socket. Lower the locking bar - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 78
HP cc3300 Carrier Grade Server Product Guide 6. Apply the powerstrate strip to the top of the processor. 7. Align the processor and heatsink (D in Figure 19) the processor socket. C B D A OM12826 Figure 19. Aligning the Heatsink and Installing the Heatsink Retaining Clip 78 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 79
HP cc3300 Carrier Grade Server Product Guide Removing a Processor 1. Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given from the secondary socket and are not replacing it, you must install a terminator in its place. Upgrading the Hardware 79 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 80
HP cc3300 Carrier Grade Server Product Guide Installing or Removing a Terminator 1. Observe the safety and ESD precautions at the beginning of this chapter and Perform these steps in reverse to remove the terminator. B C A D Figure 22. Installing a Terminator OM11787 80 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 81
HP cc3300 Carrier Grade Server Product Guide Replacing 3.3 Volt and 5 Volt PCI Add-in Cards The server supports two types of PCI riser boards: 3.3 Volt and 5 Volt. The riser boards may be installed add-in cards. Figure 23. Replacing 3.3 Volt or 5 Volt PCI Add-in Cards Upgrading the Hardware 81 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 82
HP cc3300 Carrier Grade Server Product Guide PCI Add-in Card Cable Installation It may be difficult to install a cable on the connector of a PCI add-in card configured at location A in Figure 24 due to interference from the power supply. If this occurs, it may be necessary to move the power supply - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 83
HP cc3300 Carrier Grade Server Product Guide Replacing the Back Up Battery The lithium battery on the server board powers the real time clock (RTC) for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server 's instructions. ADVARSEL Hardware 83 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 84
HP cc3300 Carrier Grade Server Product Guide To replace the backup battery, follow this procedure: 1. Observe the safety and ESD precautions at the beginning of this chapter. 2. Remove the top cover and locate the backup battery on the server . Replacing the Backup Battery 84 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 85
free surface. 5. Remove the memory DIMMs from the server board and place them on a static-free surface. 6. Remove the CDROM/Floppy assembly from the chassis and place it on a static-free surface. 7. Remove the disk tray and place it on a static-free surface. 8. Remove the power supplies and place on - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 86
HP cc3300 Carrier Grade Server Product Guide Replacing the CD-ROM ribbon cable (A in Figure 26) from the server board. 5. Disconnect the power cable (B in Figure 26). You can access the power cable by loosening the captive screw (C in Figure Peripheral Bay from the Chassis 86 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 87
HP cc3300 Carrier Grade Server Product Guide Replacing the Front Panel Board To replace the front panel board, follow this procedure: on a clean, static-free surface. 5. To install the new board, repeat the instructions above in reverse order. Figure 27. Front Panel Removal Technical Reference 87 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 88
HP cc3300 Carrier Grade Server Product Guide Replacing Fans Replacing an 80 mm Fan To replace an 80 mm fan, follow this procedure: 1. Loosen the three screws that secure the fan bracket and remove. 2. Disconnect the fan power cable from the server board (A in Figure 28). 3. Slide the fan upward (B - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 89
HP cc3300 Carrier Grade Server Product Guide Replacing a 40 mm Fan To replace a 40 mm fan, follow this procedure: 1. Remove the three screws that secure the fan bracket and lift it out of the chassis. 2. Disconnect the fan power cables from both fans (A in Figure 28). 3. Slide the 40 mm fan module - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 90
HP cc3300 Carrier Grade Server Product Guide Removing the Power Supply Cage To replace the power supply cage, follow these instructions: 1. Remove the front bezel. 2. Disconnect the power cable and SCSI cable from the drive tray. 3. Remove the drive tray. 4. Remove the cable hold-down bracket - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 91
HP cc3300 Carrier Grade Server Product Guide Replacement Parts This section has a list of spare parts that can be ordered from Hewlett-Packard. Part Number Exchange Part Number Description A6900-40001 Bezel, - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 92
HP cc3300 Carrier Grade Server Product Guide A6919-62001 A6919-62002 A6920-62001 A6920-62002 A6921-62001 A6921-62002 A6927- , Floppy/CDROM Drive(s) PCI Riser PCA, 3.3V PCI Riser PCA, 5.0V 19" 2 Post rackmount kit DC External Pwr Cord Terminator, processor Screw, chassis 92 Upgrading the Hardware - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 93
Connector Pinouts This section describes certain I/O interface connectors of the cc3000 Carrier Grade Server. Alarms The alarms port interface is a standard DB15-pin connector ( normally closed 13 Major alarm common 14 Power alarm normally open 15 Power alarm common Upgrading the Hardware 93 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 94
HP cc3300 Carrier Grade Server Product Guide DC Power Input for DC-Input Power Supply Cage A DC power terminal block is provided at the rear of the DC-input power supply cage. It is recommended to use appropriately sized power wire and DC mains. Figure 32. DC Power Input Connector The terminal block - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 95
HP cc3300 Carrier Grade Server Product Guide Serial Port One serial port is provided on the rear I/O to supply COM2 using an 8-pin 4 GND 5 RIA 6 RXD 7 DSR/DCD 8 CTS 1 Use jumper on server board to select Description Request to send Data terminal ready Transmit data Ground Ring indicator - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 96
HP cc3300 Carrier Grade Server Product Guide Configuration Jumpers This section describes the jumper are jumpered, the password is cleared on reset. Recovery Boot If pins 10 and 11 are jumpered (default) the system will attempt to boot using the BIOS programmed in the Flash memory. If pins 11 and - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 97
HP cc3300 Carrier Grade Server Product Guide DSR/DCD Configuration Jumper (J6A2) For serial concentrators that require a DCD signal, configure the J6A2 jumper block as shown shown in Figure 38. J6A2 OM12842 Figure 38. J6A2 Jumper Block Configured for DSR Signal (Default) Upgrading the Hardware 97 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 98
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user to press a key in case of serious errors. The string "Error" precedes some error messages to highlight possible system malfunctions. The BIOS vendor specific a soft reset or a power-on condition. 05h The BIOS stack has been built. Next, disabling cache memory. 06h Uncompressing the POST code - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 100
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes Post Code Diagnostic LED Decoder Description MSB LSB Note: G=Green, R=Red, A=Amber 07h Off G G G Uncompress various BIOS modules. 08h G Off Off Off Verify password checksum. 08h G Off Off Off Verify CMOS - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 101
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes (continued) Post Code Diagnostic LED Decoder Description MSB LSB Note: G=Green, R=Red, A=Amber 12h Off Off G R Initializing APP CMOS RAM for appliance servers if supported. 28h Displaying the power-on message - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 102
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes (continued) Post Code Diagnostic LED Decoder Description MSB LSB Note: G=Green, R=Red, A=Amber Memory Test: the amount of memory R G G Off Boot Password Check: the password was checked. Performing any required - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 103
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code- Port 80h Codes (continued) Post Code : error manager displays and logs POST errors. Waits for user input for certain errors. Execute setup. 8Bh A Off G G Set base expansion memory size. 8Ch A G Off Off Adjust Setup: programming - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 104
HP cc3300 Carrier Grade Server Product Guide Error Code 8108 810A 810B 810C 810D 810E 810F 8110 by Jumper 8151 NVRAM Checksum Error, NVRAM cleared 8152 NVRAM Data Invalid, NVRAM cleared 8153 Password cleared by Jumper 8154 System Data Record is empty 8155 System Event Logging is full 8160 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 105
HP cc3300 Carrier Grade Server Product Guide Error Code 8163 8164 8165 8166 8167 8168 8169 816A Processor 3 L2 cache failed Left Processor 2 L2 cache failed Left Processor 1 L2 cache failed BIOS does not support current stepping for (Right) Processor 4 Pause on Boot No No No No No No No No No No - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 106
HP cc3300 Carrier Grade Server Product Guide Table 21. POST Codes and Error Messages (continued) Error Code Error Message 8171 BIOS does not support current stepping for (Right) Processor 3 8172 BIOS does not support current stepping for (Right) Processor 2 8173 BIOS does not support current - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 107
HP cc3300 Carrier Grade Server Product Guide Table 21. POST Codes and Error Messages (continued) Error Code Error failed initialization 8267 Left Processor 1 failed initialization 8270 Left Memory Carrier failed 8271 Right Memory Carrier failed 8272 DIMM Not Fully Configured - Left J 8273 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 108
HP cc3300 Carrier Grade Server Product Guide Table 21. POST Codes and Error Messages (continued) Error Code Error Message 8276 DIMM size mismatch 8277 Non-ECC memory detected with Accelerated Graphics Port (AGP) video enabled. Use ECC DIMMs with AGP video or non-ECC DIMMs with PCI Video. - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 109
Speed and Cache Keyboard Mouse Floppy Drive CD-ROM Drive Hard Disk Drive (1) Hard Disk Drive (2) First Installed Power Supply Second Installed Power Supply PCI Slot (1) PCI Slot (2) PCI Slot (3) PCI Slot (4) PCI Slot (5) PCI Slot (6) Equipement Log and Configuration Worksheet 109 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 110
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C Warnings WARNING: English (US) AVERTISSEMENTS : Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIA: Español Solving Problems 111 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 112
HP cc3300 Carrier Grade Server Product Guide WARNING: English (US) The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only to qualified personnel. Do not attempt to modify or use the supplied AC power the chassis - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 113
HP cc3300 Carrier Grade Server Product Guide Warning: English (US) (continued) A microprocessor and heat sink might be hot if the system has been running. Also, there might be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves. - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 114
HP cc3300 Carrier Grade Server Product Guide AVERTISSEMENTS : Français Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plusieurs blocs d' - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 115
HP cc3300 Carrier Grade Server Product Guide Avertissements : Français (suite) Le microprocesseur et le type équivalent recommandé par le fabricant. Débarrassez-vous des piles usagées conformément aux instructions du fabricant. Le système a été conçu pour fonctionner dans un cadre de travail normal. - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 116
HP cc3300 Carrier Grade Server Product Guide WARNUNG: Deutsch Das Netzteil dieses Computers enthält keine wartungsbedürftigen Teile. Dieses Produkt kann über mehrere Netzteile verfügen. Überlassen Sie Wartungsarbeiten nur qualifizierten - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 117
HP cc3300 Carrier Grade Server Product Guide Warnung: Deutsch (Fortsetzung) Mikroprozessor und Kühlkörper können heiß sein, wenn das System längere Zeit eingeschaltet war. Einige Platinen- und Gehäuseteile können scharfe Spitzen - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 118
HP cc3300 Carrier Grade Server Product Guide AVVERTENZA: Italiano L'alimentatore contenuto nel computer non contiene parti riparabili dall'utente. Questo prodotto può essere fornito con più alimentatori. Per l'assistenza fare riferimento solo a - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 119
HP cc3300 Carrier Grade Server Product Guide Avvertenza: Italiano (continua) Se il sistema è stato in funzione, il microprocessore e il dissipatore di calore potrebbero essere caldi. Inoltre su alcune parti della scheda e del - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 120
HP cc3300 Carrier Grade Server Product Guide ADVERTENCIA: Español La fuente de alimentación de este producto no contiene piezas que puedan ser reparadas por el usuario. Puede que haya más de una - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 121
HP cc3300 Carrier Grade Server Product Guide Advertencia: Español (continuación) Puede que el microprocesador y el disipador de calor se recalienten si se ha estado ejecutando el sistema. Asimismo, puede que algunas - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 122
HP cc3300 Carrier Grade Server Product Guide 122 Warnings - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 123
Problems that occur at initial system startup are usually caused by incorrect installation or configuration. Hardware failure is a less frequent cause. Initial System Startup Checklist • Are the power supplies turned on? Check the switches on the back of the chassis device drivers properly - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 124
HP cc3300 Carrier Grade Server Product Guide Running New Application Software Checklist • Does the system meet the minimum hardware requirements for the If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 125
HP cc3300 Carrier Grade Server Product Guide two thirds of their maximum ranges (see the documentation supplied with your video display monitor). • If the operating 123. Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 126
HP cc3300 Carrier Grade Server Product Guide • System cooling fans do not rotate. • Diskette drive activity light does not light. • CD-ROM drive activity light does not light. • There are problems correct the problem, contact your service representative or authorized dealer for help. Power Light Does - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 127
may be a problem with the diskette drive, server board, or drive signal cable. Contact your service representative or authorized dealer for help. Hard Disk Drive Activity Light Does Not Light The hard disk drive activity light is not connected to the HP CC3300 CARRIER GRADE SERVER server board. CD - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 128
HP cc3300 Carrier Grade Server Product Guide Cannot Connect to a Server • Make sure you are using the drivers that are shipped on the system Configuration Software CD for the onboard network controller. • Make sure the driver is loaded and the protocols are bound. • Make sure the network cable is - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 129
HP cc3300 Carrier Grade Server Product Guide Problems with Application Software If you have problems with application software, do the following: • Verify that the software is properly configured for the system. See the software installation and operation documentation for instructions on setting up - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 130
replacement, 94 certifications, 42 Chassis Feature Location, 18 CMOS clear to reconfigure diskette drive, 47 configuration limiting access to system with administrative password, 30 configuration jumpers, 104 configuring system SCU, 46 Setup, 46 connector alarms, 101 DC power, 102 serial port, 103 - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 131
HP cc3300 Carrier Grade Server Product Guide cooling and airflow, 79 D DC power connector, 102 diagnostics preparing system for testing, 133 diskette enabling/disabling floppy writes, 29 no booting in secure mode without password, 29 reconfiguring if cannot enter Setup, 47 E electrostatic discharge - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 132
HP cc3300 Carrier Grade Server Product Guide power supply cage replacement, 98 power supply replacement, 72 Power-on Self-Test See POST, 107 See POST Codes, 111 problems boot sequence, 30 enter by setting passwords, 29 no booting from diskette without password, 29 security boot sequence, 30 enabling - HP Carrier-grade cc3300 | UserÆs Guide and Technical UserÆs Gu - Page 133
equipment, 71 top cover removal, 79 U updating hardware, 71 upgrade Flash utility, 57 Upgrading the BIOS, 57 user password, 27 limit access to using system, 30 utilities Adaptec SCSI, 67 BIOS Setup, 47 FRUSDR load, 46 HP cc3300 Carrier Grade Server Product Guide SCSI, 46 SCU, 46 Setup, 46 Utilities
HP
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cc3300 Carrier Grade Server
Product Guide
Document Release Date: March 2003