HP Color LaserJet Enterprise CP5525 HP Color LaserJet Enterprise CP5520 - Soft - Page 137
Troubleshooting the product setup, Nearest Size & Scale
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7. In the Optional Trays: drop-down menu, select the trays that are installed on the product. In Mac OSv 10.5 and v10.6 each tray is listed with a checkbox. 8. For Mac OS v10.4: In the Collation in Printer: drop-down menu, select the amount of memory and hard disk combination that is installed in the product. -or- For Mac OS v10.5 and v10.6: In the Collation in Printer: drop-down menu, select the checkbox next to the printer disk. The amount of memory is set automatically. 9. If the product has a hard disk, select Installed from the Printer Hard Disk drop-down menu. 10. If the product has a duplex unit, select the Duplex Unit check box. 11. In the Paper Matching: drop-down menu, select one of the following options: ● Prompt User for correct size ● Nearest Size & Scale ● Nearest Size & Crop 12. After you have selected the settings in the Installable Options screen, click Continue. The product name appears in the Printer List and the setup is complete. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 4. Turn the computer off and then on. 5. Reconnect the USB cable from the computer to the product. ENWW Macintosh installation instructions 121