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HP D4360 Full User Guide - Page 105

Printer prints on multiple sheets at once, Photos do not print correctly, Check the paper tray

UPC - 883585617203

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Troubleshooting Chapter 12 Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your product needs servicing. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following: • Paper weight • Paper might be loaded improperly Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For more information, see Paper weights. Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the paper tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack. The printer also might print on multiple sheets if different paper types are loaded in the printer. For example, photo paper might be mixed with plain paper. Empty the paper tray and load only the paper type that is appropriate for the document that you are printing. Photos do not print correctly • Check the paper tray • Check the printer properties • Part of the photo is faded Check the paper tray 1. Verify that the photo paper is placed in the paper tray with the side to be printed on facing down. 2. Slide the paper forward until it stops. 3. Slide the paper guide firmly against the edge of the paper. Do not press the guide so firmly against the paper that the paper bends or curls. For more information, see: • Print documents • Print photos 102 Troubleshooting

Section	Page
Contents	4
Welcome	9
Special features	11
Get started	12
The printer at a glance	12
Buttons and lights	13
Power button and light	14
Cancel button	14
Resume button and light	15
Print Cartridge Status lights	15
Front USB port lights	17
Paper trays	17
Unfold the paper trays	18
Input tray	19
Paper guide	19
Output tray	19
Fold the paper trays	20
Print cartridges	21
Use print cartridges	22
Replace print cartridges	22
Ink-backup mode	22
Ink-backup mode output	23
Exit ink-backup mode	23
Connect the printer	24
USB	24
Print photos using the front USB port	25
About the front USB port	25
Print photos from the front USB port	25
About the front USB port lights	26
Print photos	28
Print borderless photos	28
Print photos with a border	30
HP Real Life Technologies photo fix	32
Photo print cartridge	33
Advanced color settings	33
Exif Print	34
Store and handle photo paper	34
Save money and ink when printing photos	35
Share photos with friends and family	35
Other photo projects	35
Print other documents	37
Print e-mail	37
Print documents	38
Print letters	39
Print envelopes	40
Print postcards	41
Print hagaki cards	42
Print index cards and other small media	43
Print labels	44
Print transparencies	45
Print brochures	46
Print greeting cards	47
Print booklets	47
Print posters	49
Print iron-on transfers	50
Printing tips	52
Print a test page	52
Printing shortcuts	52
Create printing shortcuts	53
Delete printing shortcuts	53
Fast/Economical printing	54
General Everyday printing	54
Presentation printing	54
Select a paper type	54
Select a specific paper type	54
Change the print speed or quality	55
View the print resolution	55
Maximum dpi	55
Print in grayscale	56
Set the page order	56
Set a custom paper size	57
Print multiple pages on a single sheet of paper	58
Resize a document	58
Print preview	59
Two-sided printing	59
Bound two-sided documents	60
Print a Web page	61
Printer software	63
Make the HP Deskjet the default printer	63
Set default print settings	63
Printer Properties dialog box	64
What's This? help	65
Download printer software updates	65
Maintenance	66
Install print cartridges	66
Choose the right print cartridges	66
Selection numbers	67
Printing with one print cartridge	67
Installation instructions	67
Align print cartridges	69
Automatically clean print cartridges	69
Calibrate print quality	70
View estimated ink levels	70
Maintain the printer body	71
Remove ink from your skin and clothing	71
Manually clean print cartridges	71
Maintain print cartridges	72
Print cartridge storage and handling	73
Print cartridge protector	73
Printer Toolbox	74
Shop for ink supplies	75
Troubleshooting	76
Error messages	76
Print cartridge error messages	76
Incorrect print cartridge or print cartridge missing	76
Print cartridge problem message	77
Print cartridge carriage is stuck	77
\	79
Out of paper	80
There was an error writing to USB port	80
Two-way communication cannot be established or Printer not responding	80
Installation problems	80
Printer lights are on or flashing	83
Power light is flashing	83
Resume light is flashing	84
Both Power and Resume lights are flashing	84
Print Cartridge Status lights are on or flashing	85
Front USB port lights are flashing	86
Printer does not print	86
Verify the following	86
Check the printer lights	86
Unable to print	86
If the printer still does not print	92
Document prints slowly	92
Print cartridge problems	93
Resolving print cartridge error messages	93
Print cartridge carriage is stalled	96
Paper problems	99
Paper jam	99
Out of paper	101
Printer prints on multiple sheets at once	105
Photos do not print correctly	105
Check the paper tray	105
Check the printer properties	106
Part of the photo is faded	106
Fading occurs on the edges of a photo	106
Fading occurs near the edges of a photo	107
Problems with borderless documents	107
Borderless printing guidelines	107
Part of the photo is faded	108
Fading occurs on the edges of a photo	108
Fading occurs near the edges of a photo	109
Photo has an unwanted border	109
For most paper types	109
For photo paper with a tear-off tab	110
Print quality is poor	111
Wrong, inaccurate, or bleeding colors	111
Ink is not filling the text or graphics completely	114
The printout has a horizontal band of distortion near the bottom of a borderless print	115
Printouts have horizontal streaks or lines	116
Printouts are faded or have dull colors	118
Printouts seem blurry or fuzzy	119
Printouts are slanted or skewed	120
Ink streaks on the back of the paper	120
Document is misprinted	122
Front USB port problems	123
If you continue to have problems	124
HP support	125
Ink cartridge warranty information	125
Support process	125
HP support by phone	125
Phone support period	126
Placing a call	126
After the phone support period	126
Technical information	127
Printer specifications	127
Notice to Windows 2000 users	127
Environmental product stewardship program	127
Paper use	128
Plastics	128
Material safety data sheets	128
Recycling program	128
HP inkjet supplies recycling program	128
Energy Star® notice	128
Disposal of waste equipment by users in private households in the European Union	130
Regulatory notices	131
FCC statement	131
Notice to users in Korea	131
VCCI (Class B) compliance statement for users in Japan	132
Notice to users in Japan about the power cord	132
Toxic and hazardous substance table	132
HP Deskjet D4300 Printer series declaration of conformity	133