HP Deskjet D5500 User Guide - Page 41

The product will not turn on, CAUTION, Solution 1: Make sure the power cord is connected

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4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The product will not turn on • After setting up the product, it does not print • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the power cord is connected • Solution 2: Press the On button more slowly Solution 1: Make sure the power cord is connected Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter • If you are using a power strip, make sure the power strip is on. Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Setup troubleshooting 39 Solve a problem

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4.
Turn off the product, wait one minute, then restart it.
5.
Reinstall the HP Photosmart software.
CAUTION:
Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The registration screen does not appear
•
Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure the power cord is connected
•
Solution 2: Press the On button more slowly
Solution 1: Make sure the power cord is connected
Solution:
•
Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1
Power connection
2
Power cord and adapter
•
If you are using a power strip, make sure the power strip is on. Or, try plugging
the product directly into a power outlet.
•
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Setup troubleshooting
39
Solve a problem