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HP Deskjet D5500 User Guide - Page 44

Print troubleshooting, Check cartridges

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Chapter 7 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper • Check product • Check printer settings • Reset the product • Contact HP support Check cartridges Try the following solutions. • Step 1: Make sure you are using genuine HP ink cartridges • Step 2: Check the ink levels Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. 42 Solve a problem Solve a problem

Section	Page
Contents	3
How Do I?	5
Finish setting up the HP Printer	7
Wireless Connection using One Button Wireless Setup with a WPS enabled router	7
Traditional Wireless Connection	9
USB Connection	9
Install the software for a network connection	10
Get to know the HP Printer	11
Printer parts	11
Control panel features	12
Print	13
Print documents	13
Print photos	14
Print envelopes	16
Print on specialty media	17
Print a Web page	23
Work with cartridges	31
Check the estimated ink levels	31
Order ink supplies	32
Ink-backup mode	33
Ink-backup mode output	33
Exit ink-backup mode	33
Automatically clean print cartridges	34
Manually clean print cartridges	34
Replace the cartridges	36
Cartridge warranty information	38
Solve a problem	39
HP support	39
Support process	39
HP support by phone	39
Phone support period	39
Placing a call	40
Support phone numbers	40
After the phone support period	40
Additional warranty options	40
Setup troubleshooting	40
The product will not turn on	41
After setting up the product, it does not print	42
Uninstall and reinstall the software	43
Print troubleshooting	44
Check cartridges	44
Check paper	45
Check product	45
Check printer settings	46
Errors	48
Wireless indicator lights	48
Flashing lights	50
Technical information	57
Notice	57
Specifications	57
Environmental product stewardship program	58
Eco-Tips	58
Paper use	59
Plastics	59
Material safety data sheets	59
Recycling program	59
HP inkjet supplies recycling program	59
Power consumption	59
Disposal of waste equipment by users in private households in the European Union	60
Chemical Substances	60
Toxic and hazardous substance table	61
Regulatory notices	61
Regulatory model identification number	61
FCC statement	62
Notice to users in Korea	62
VCCI (Class B) compliance statement for users in Japan	62
Notice to users in Japan about the power cord	63
HP Deskjet D5500 Printer series declaration of conformity	63
Regulatory wireless statements	64
Exposure to radio frequency radiation	64
Notice to users in Brazil	64
Notice to users in Canada	64
European Union regulatory notice	65
Notice to users in Taiwan	66