HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 118

Slow performance, Blue screen (BSOD) error, Noisy hard drive, Common blue screen error messages

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Table 6-48 Issues, possible causes, and fixes (continued) Items Procedures 2. Reset BIOS to default (9. Soft reset (Default Settings) on page 69). 3. Verify the drive connection and flex cable. Reseat connection (10. Reseat cables and connections on page 69). 4. Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. 5. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command "CHKDSK /f /r /x"). Use HP Restore to reinstall the operating system, if needed. 6. Test with a verified working hard drive. If it is not recognized, the system board is faulty. Note If there is a hard drive POST error message, see POST error messages and user actions on page 116. Slow performance Use this information to troubleshoot performance issues. Table 6-49 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes Slow performance even when performing small read-write operations Operating system files, hard drive is full. Troubleshooting steps 1. Transfer data from the hard drive to create more space. Microsoft recommends at least 200 MB to sync system files. 2. Perform disk defragmentation to consolidate fragmented data on the hard drive so that it works more efficiently. NOTE: Do not defragment an SSD. Tips & tricks For optimal system performance, place your operating system and all of your most commonly used applications and files on the fastest hard drive (solid-state drive) and fastest areas on the drive (primary partition of 200 GB max). See Routine maintenance for performance improvement on page 118). Blue screen (BSOD) error A faulty hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to be sure that the drive is functional. If all of the tests are successful, see Common blue screen error messages on page 119 for detailed troubleshooting steps. Noisy hard drive Use this information to troubleshoot a noisy hard drive. Slow performance 109

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Table 6-48
Issues, possible causes, and fixes
(continued)
Items
Procedures
2.
Reset BIOS to default (
9. Soft reset (Default Settings)
on page
69
).
3.
Verify the drive connection and flex cable. Reseat connection (
10. Reseat cables and
connections
on page
69
).
4.
Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the
hard drive replaced.
5.
If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive
and its files in Windows (using command
“CHKDSK /f /r /x”
). Use HP Restore to
reinstall the operating system, if needed.
6.
Test with a verified working hard drive. If it is not recognized, the system board is
faulty.
Note
If there is a hard drive POST error message, see
POST error messages and user actions
on
page
116
.
Slow performance
Use this information to troubleshoot performance issues.
Table 6-49
Issues, possible causes, and fixes
Items
Procedures
Symptoms
Slow performance even when
performing small read-write
operations
Possible causes
Operating system files, hard drive is full.
Troubleshooting steps
1.
Transfer data from the hard drive to create more space. Microsoft recommends at least
200 MB to sync system files.
2.
Perform disk defragmentation to consolidate fragmented data on the hard drive so
that it works more efficiently.
NOTE:
Do not defragment an SSD.
Tips & tricks
For optimal system performance, place your operating system and all of your most
commonly used applications and files on the fastest hard drive (solid-state drive) and fastest
areas on the drive (primary partition of 200 GB max).
See
Routine maintenance for performance improvement
on page
118
).
Blue screen (BSOD) error
A faulty hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to be
sure that the drive is functional.
If all of the tests are successful, see
Common blue screen error messages
on page
119
for detailed
troubleshooting steps.
Noisy hard drive
Use this information to troubleshoot a noisy hard drive.
Slow performance
109