HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 76

POST error messages, Mass storage devices

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POST error messages The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically when the computer is turned on. If the POST encounters a problem, visual error messages are displayed before the operating system starts. POST checks the following items to ensure that the computer system is functioning properly: ● Memory ● Processors ● BIOS ● Mass storage devices ● Fans The following table describes errors encountered during HP PC Hardware Diagnostics (UEFI). Table 6-8 System diagnostics failure codes and actions to address the failure Test description Failure description Error code Suggested user actions Startup Test Memory module 200 Attempt to reseat the memory module, and then repeat the test. Startup Test Hard Disk 1 SMART 301 Boot Device Manager Boot device not found 3F0 For details on troubleshooting issues related to the memory module, search for support documentation at http://www.hp.com/support. Attempt to reseat the hard drive, and repeat the test. The hard drive may have failed. Reset BIOS. Then reseat the hard drive, and repeat the test. BIOS Recovery BIOS Recovery Occurred 500 This message indicates that BIOS recovery was completed successfully. No further action is required. BIOS Application BIOS Application Error 501 The BIOS installation may have become corrupted. Download the latest version of the BIOS and install it. If reinstalling the BIOS fails, contact support for further assistance. CMOS Recovery CMOS Recovery Occurred 502 This message indicates that CMOS recovery was completed successfully. No further action is required. Battery Check Wireless Modules Primary Battery Replace 601 Not installed or responding 701 This message indicates that the primary battery has very low capacity. Search for support documentation at http://www.hp.com/support for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Reseat the wireless LAN adapter module and antennas. Because seating or reseating a wireless LAN adapter is unique to each computer model, see the WLAN module removal section in the removal and replacement chapter for further details. Contact support if third-party wireless adapters are installed in the computer. Fan Fan not operating correctly 90B The system fan may be malfunctioning. Replace the fan. POST error messages 67

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POST error messages
The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically when the computer
is turned on. If the POST encounters a problem, visual error messages are displayed before the operating
system starts.
POST checks the following items to ensure that the computer system is functioning properly:
●
Memory
●
Processors
●
BIOS
●
Mass storage devices
●
Fans
The following table describes errors encountered during HP PC Hardware Diagnostics (UEFI).
Table 6-8
System diagnostics failure codes and actions to address the failure
Test description
Failure description
Error
code
Suggested user actions
Startup Test
Memory module
200
Attempt to reseat the memory module, and then repeat the test.
For details on troubleshooting issues related to the
memory module, search for support documentation at
support
.
Startup Test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive, and repeat the test. The hard
drive may have failed.
Boot Device Manager
Boot device not found
3F0
Reset BIOS. Then reseat the hard drive, and repeat the test.
BIOS Recovery
BIOS Recovery Occurred
500
This message indicates that BIOS recovery was completed
successfully. No further action is required.
BIOS Application
BIOS Application Error
501
The BIOS installation may have become corrupted. Download the
latest version of the BIOS and install it.
If reinstalling the BIOS fails, contact support for further
assistance.
CMOS Recovery
CMOS Recovery Occurred
502
This message indicates that CMOS recovery was completed
successfully. No further action is required.
Battery Check
Primary Battery Replace
601
This message indicates that the primary battery has
very low capacity. Search for support documentation at
support
for details on using the HP Support
Assistant to verify the battery capacity and, if necessary, order a
replacement.
Wireless Modules
Not installed or responding
701
Reseat the wireless LAN adapter module and antennas.
Because seating or reseating a wireless LAN adapter is unique to
each computer model, see the WLAN module removal section in
the removal and replacement chapter for further details.
Contact support if third-party wireless adapters are installed in
the computer.
Fan
Fan not operating correctly
90B
The system fan may be malfunctioning. Replace the fan.
POST error messages
67