HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 95

Check for specific Error Message. See, Startup using Last Known Good Configuration.

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Table 6-20 Issues, possible causes, and fixes (continued) Items Procedures Recommended resources Microsoft knowledge base: http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen­ errors For more information, search for HP Troubleshooting Error Messages on a blue screen at http://www.hp.com. Overview of general troubleshooting steps for a blue screen error 1. Note the blue screen error message and what activity was performed at the time. 2. Perform a hard reset (8. Hard reset on page 68) after disconnecting all external peripherals. 3. Reset BIOS to default (9. Soft reset (Default Settings) on page 69) to prevent booting to another device. 4. Run HP Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 62) to isolate major faulty hardware issues. ● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system. ● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP Hardware Diagnostics and Tools on page 62. 5. Remove or undo recently added hardware (5. Remove or uninstall recently added hardware, software on page 62). For example, incompatible memory or new solid-state drive storage. 6. Reseat cables and connections (10. Reseat cables and connections on page 69). Pay attention to proper installation of memory and hard drive. 7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition. 8. If you can start Windows: a. Update BIOS and drivers (4. Update BIOS and drivers on page 62) to support updates for incompatibilities. b. Get all the latest updates, using Windows Update. c. Undo recent changes: ● Startup using Last Known Good Configuration. ● Use System Restore. ● Roll back device driver in Device Manager. d. Check for specific Error Message. See Common blue screen error messages on page 119. 86 Chapter 6 Troubleshooting guide

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Table 6-20
Issues, possible causes, and fixes
(continued)
Items
Procedures
Recommended resources
Microsoft knowledge base:
en-
us/
windows-
8/
resolve-windows-blue-screen±
errors
For more information, search for HP Troubleshooting Error Messages on a blue
screen at
.
Overview of general troubleshooting steps for a blue screen error
1.
Note the blue screen error message and what activity was performed at the time.
2.
Perform a hard reset (
8. Hard reset
on page
68
) after disconnecting all external peripherals.
3.
Reset BIOS to default (
9. Soft reset (Default Settings)
on page
69
) to prevent booting to another device.
4.
Run HP Hardware Diagnostics (
6. HP Hardware Diagnostics and Tools
on page
62
) to isolate major faulty
hardware issues.
●
HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system.
●
Thermal Monitor (available only to authorized service providers and technicians) tool to monitor
temperature limits of processor and GPU. See “HP Thermal Monitor” in
6. HP Hardware Diagnostics
and Tools
on page
62
.
5.
Remove or undo recently added hardware (
5. Remove or uninstall recently added hardware, software
on
page
62
). For example, incompatible memory or new solid-state drive storage.
6.
Reseat cables and connections (
10. Reseat cables and connections
on page
69
). Pay attention to proper
installation of memory and hard drive.
7.
Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8.
If you can start Windows:
a.
Update BIOS and drivers (
4. Update BIOS and drivers
on page
62
) to support updates for
incompatibilities.
b.
Get all the latest updates, using Windows Update.
c.
Undo recent changes:
●
Startup using Last Known Good Configuration.
●
Use System Restore.
●
Roll back device driver in Device Manager.
d.
Check for specific Error Message. See
Common blue screen error messages
on page
119
.
86
Chapter 6
Troubleshooting guide