HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 126

Table 6-55, POST error messages and user actions to address the error, continued

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Table 6-55 POST error messages and user actions to address the error (continued) Test description Failure descriptions Error code Possible user actions If the memory module still fails, contact support. Startup test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test. The hard disk drive might have failed. Contact support for assistance. Startup test Hard Disk 2 SMART 302 The hard drive might have failed. Contact support for assistance. Startup test Hard Disk 1 Quick 303 The hard drive might have failed. Contact support for assistance. Startup test Hard Disk 2 Quick 304 The hard drive might have failed. Contact support for assistance. Run-in test Memory module 200 Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details about troubleshooting issues related to the memory module. If the memory module still fails, contact support. Run-in test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test. The hard drive might have failed. Contact support for assistance. Run-in test Hard Disk 2 SMART 302 The hard drive might have failed. Contact support for assistance. Run-in test Hard Disk 1 Quick 303 The hard drive might have failed. Contact support for assistance. Run-in test Hard Disk 2 Quick 304 The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test. The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 2 SMART 302 The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 1 Quick 303 The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 2 Quick 304 The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 1 Full 305 The hard drive might have failed. Contact support for assistance. Hard Disk Test Hard Disk 2 Full 306 The hard drive might have failed. Contact support for assistance. Boot Device Manager Boot device not found 3F0 This code indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/c01443371 for more information. Boot Device Manager Hard Disk 1 Error 3F1 Indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/c01443371 for more information. Boot Device Manager Hard Disk 2 Error 3F2 This code indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/c01443371 for more information. Boot Device Manager Hard Disk 1 SMART 301 This code indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/c01443371 for more information. POST error messages and user actions 117

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Table 6-55
POST error messages and user actions to address the error
(continued)
Test description
Failure descriptions
Error code
Possible user actions
If the memory module still fails, contact support.
Startup test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard disk drive might have failed. Contact support for assistance.
Startup test
Hard Disk 2 SMART
302
The hard drive might have failed. Contact support for assistance.
Startup test
Hard Disk 1 Quick
303
The hard drive might have failed. Contact support for assistance.
Startup test
Hard Disk 2 Quick
304
The hard drive might have failed. Contact support for assistance.
Run-in test
Memory module
200
Attempt to reseat the memory module and then repeat the test.
Search
support
for details about troubleshooting
issues related to the memory module.
If the memory module still fails, contact support.
Run-in test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive might have failed. Contact support for assistance.
Run-in test
Hard Disk 2 SMART
302
The hard drive might have failed. Contact support for assistance.
Run-in test
Hard Disk 1 Quick
303
The hard drive might have failed. Contact support for assistance.
Run-in test
Hard Disk 2 Quick
304
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 SMART
302
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 Quick
303
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 Quick
304
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 Full
305
The hard drive might have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 Full
306
The hard drive might have failed. Contact support for assistance.
Boot Device
Manager
Boot device not found
3F0
This code indicates a potential problem with the hard drive. Run the hard
drive test.
See
emea_africa-
en/
document/
c01443371
for
more information.
Boot Device
Manager
Hard Disk 1 Error
3F1
Indicates a potential problem with the hard drive. Run the hard drive test.
See
emea_africa-
en/
document/
c01443371
for
more information.
Boot Device
Manager
Hard Disk 2 Error
3F2
This code indicates a potential problem with the hard drive. Run the hard
drive test.
See
emea_africa-
en/
document/
c01443371
for
more information.
Boot Device
Manager
Hard Disk 1 SMART
301
This code indicates a potential problem with the hard drive. Run the hard
drive test.
See
emea_africa-
en/
document/
c01443371
for
more information.
POST error messages and user actions
117