HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 99

Slow performance, HP Smart Adapter warning message

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Table 6-24 Issues, possible causes, and fixes (continued) Items Procedures Troubleshooting steps 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the computer using the power button. Slow performance Use this information to troubleshoot performance issues. Table 6-25 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Slow performance when performing small tasks, or even in idle mode Processor is hot or hard drive is full. Troubleshooting steps Processor is hot 1. Verify that airflow to the computer is not blocked. 2. Verify that chassis fans are connected and working properly. Some fans operate only when needed. 3. Verify that the processor heat sink is installed properly. Hard drive is full 1. Transfer data from the hard drive to create more space on the hard drive. Microsoft recommends at least 200 MB to sync system files. 2. Perform disk defragmentation to consolidate fragmented data on the hard drive so it works more efficiently. Tips See Routine maintenance for performance improvement on page 118). See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space. See http://windows.microsoft.com/en-us/windows/optimize-windows-better­ performance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. 90 Chapter 6 Troubleshooting guide

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Table 6-24
Issues, possible causes, and fixes
(continued)
Items
Procedures
Troubleshooting steps
1.
If possible, use the Windows Task Manager to isolate and terminate the offending
process.
2.
Attempt the normal Windows shutdown procedure.
3.
Restart the computer using the power button.
Slow performance
Use this information to troubleshoot performance issues.
Table 6-25
Issues, possible causes, and fixes
Items
Procedures
Symptom
Slow performance when performing
small tasks, or even in idle mode
Possible causes
Processor is hot or hard drive is full.
Troubleshooting steps
Processor is hot
1.
Verify that airflow to the computer is not blocked.
2.
Verify that chassis fans are connected and working properly. Some fans operate only
when needed.
3.
Verify that the processor heat sink is installed properly.
Hard drive is full
1.
Transfer data from the hard drive to create more space on the hard drive. Microsoft
recommends at least 200 MB to sync system files.
2.
Perform disk defragmentation to consolidate fragmented data on the hard drive so it
works more efficiently.
Tips
See
Routine maintenance for performance improvement
on page
118
).
See
en-
us/
windows-
8/
free-up-disk-space
.
See
en-
us/
windows/
optimize-windows-better±
performance#optimize-windows-better-performance=windows-vista
.
HP Smart Adapter warning message
Use this information to troubleshoot power adapter warning messages.
90
Chapter 6
Troubleshooting guide