HP Elite Dragonfly 13.5 Maintenance and Service Guide - Page 98

Unresponsive, Use this information to troubleshoot issues with responsiveness.

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Table 6-23 Issues, possible causes, and fixes (continued) Items ● Blank screen ● Some light activity Procedures 1. Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 65) is blinking (indicating Sleep state). Press power button to exit Sleep. 2. Reset BIOS to default (associated with OS Power Management in Power Menu) (4. Update BIOS and drivers on page 62) 3. Check power management settings in Windows Power Options. Disable Sleep options if the issue is resolved. 4. Screen saver is set. Press any key or touch touchpad to resume. 5. Verify that Display Choice is set to external video only. Toggle screen control key combination fn + f4 or Windows logo +P. Tips If you are using a docking station, set your notebook display as a primary display. When the computer is undocked, you may think it is in a power-saving state, but the screen image may actually appear on an external display device in the docking configuration. Unresponsive Use this information to troubleshoot issues with responsiveness. Table 6-24 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Unresponsive Program in use has stopped responding to commands. Unresponsive 89

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Table 6-23
Issues, possible causes, and fixes
(continued)
Items
Procedures
●
Blank screen
●
Some light activity
1.
Verify that front power light (
7. Status lights, blinking light codes, troubleshooting
lights, and POST error messages
on page
65
) is blinking (indicating Sleep state). Press
power button to exit Sleep.
2.
Reset BIOS to default (associated with
OS Power Management
in
Power Menu
) (
4.
Update BIOS and drivers
on page
62
)
3.
Check power management settings in Windows
Power Options
. Disable Sleep options if
the issue is resolved.
4.
Screen saver is set. Press any key or touch touchpad to resume.
5.
Verify that Display Choice is set to external video only. Toggle screen control key
combination
fn + f4
or
Windows logo
+
P
.
Tips
If you are using a docking station, set your notebook display as a primary display. When the
computer is undocked, you may think it is in a power-saving state, but the screen image may
actually appear on an external display device in the docking configuration.
Unresponsive
Use this information to troubleshoot issues with responsiveness.
Table 6-24
Issues, possible causes, and fixes
Items
Procedures
Symptom
Unresponsive
Possible causes
Program in use has stopped responding to commands.
Unresponsive
89