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HP LaserJet Enterprise MFP M430 LaserJet Enterprise MFP M430 M431 User Guide - Page 151

Solve problems, Control panel help system, Reset factory settings

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM430MFP or http://www.hp.com/support/ljM431MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button on the control panel. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. Solve problems 139

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Printer views	15
Printer front view	15
Printer back view	16
Control-panel view	16
Printer specifications	19
Technical specifications	19
Supported operating systems	20
Mobile printing solutions	22
Printer dimensions	22
Power consumption	24
Electrical specifications	25
Acoustic emissions	25
Operating-environment range	25
Printer hardware setup and software installation	26
Paper trays	27
Load paper to Tray 1 (multipurpose tray)	27
Load Paper Tray 1	27
Tray 1 paper orientation	30
Load paper to Tray 2	31
Load Paper Tray 2	31
Tray 2 paper orientation	33
Use alternative letterhead mode	34
Load paper to Tray 3 (optional accessory)	35
Load paper Tray 3	35
Tray 3 paper orientation	37
Use alternative letterhead mode	38
Load and print envelopes	38
Print envelopes	39
Envelope orientation	39
Load and print labels	39
Manually feed labels	40
Label orientation	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	43
Ordering	43
Supplies and accessories	43
Customer self-repair parts	45
Configure the HP toner-cartridge-protection supply settings	45
Introduction	45
Enable or disable the Cartridge Policy feature	46
Enable or disable the Cartridge Protection feature	48
Replace the toner cartridge	50
Toner cartridge information	50
Remove and replace the cartridge	52
Print	57
Print tasks (Windows)	57
How to print (Windows)	57
Automatically print on both sides (Windows)	58
Manually print on both sides (Windows)	58
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	59
Additional print tasks	60
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	61
Manually print on both sides (macOS)	61
Print multiple pages per sheet (macOS)	62
Select the paper type (macOS)	62
Additional print tasks	62
Store print jobs on the printer to print later or print privately	63
Introduction	63
Create a stored job (Windows)	63
Create a stored job (macOS)	64
Print a stored job	65
Delete a stored job	65
Information sent to printer for Job Accounting purposes	66
Mobile printing	66
Introduction	66
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	66
HP ePrint via email	67
AirPrint	68
Android embedded printing	68
Print from a USB flash drive	68
Enable the USB port for printing	69
Print USB documents	69
Print using high-speed USB 2.0 port (wired)	70
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	70
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	70
Copy	73
Make a copy	73
Copy on both sides (duplex)	75
Additional copy tasks	76
Scan	79
Set up Scan to Email	79
Introduction	79
Before you begin	79
Step one: Access the HP Embedded Web Server (EWS)	80
Step two: Configure the Network Identification settings	80
Step three: Configure the Send to Email feature	81
Step four: Configure the Quick Sets (optional)	90
Step five: Set up Send to Email to use Office 365 Outlook (optional)	90
Set up Scan to Network Folder	93
Introduction	93
Before you begin	93
Step one: Access the HP Embedded Web Server (EWS)	93
Step two: Set up Scan to Network Folder	94
Set up Scan to SharePoint	103
Introduction	103
Before you begin	103
Step one: Access the HP Embedded Web Server (EWS)	103
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	104
Scan a file directly to a SharePoint site	105
Quick Set scan settings and options for Scan to SharePoint	107
Set up Scan to USB Drive	108
Introduction	108
Step one: Access the HP Embedded Web Server (EWS)	108
Step two: Enable Scan to USB Drive	109
Step three: Configure the Quick Sets (optional)	109
Default scan settings for Scan to USB Drive setup	110
Default file settings for Save to USB setup	111
Scan to email	112
Introduction	112
Scan to email	112
Scan to job storage	114
Introduction	114
Scan to job storage on the printer	114
Print from job storage on the printer	116
Scan to network folder	116
Introduction	117
Scan to network folder	117
Scan to SharePoint	119
Introduction	119
Scan to SharePoint	119
Scan to USB drive	121
Introduction	121
Scan to USB drive	121
Use HP JetAdvantage business solutions	123
Additional scan tasks	123
Fax	125
Set up fax	125
Introduction	125
Set up fax by using the printer control panel	125
Change fax configurations	126
Fax dialing settings	126
General fax send settings	127
Fax receive settings	128
Send a fax	129
Create a fax printing schedule	131
Block incoming faxes	131
Create a list of blocked fax numbers	131
Delete numbers from the list of blocked fax numbers	132
Additional fax tasks	132
Manage the printer	133
Advanced configuration with the HP Embedded Web Server (EWS)	133
Introduction	133
How to access the HP Embedded Web Server (EWS)	134
HP Embedded Web Server features	134
Configure IP network settings	143
Printer sharing disclaimer	143
View or change network settings	143
Rename the printer on a network	143
Manually configure IPv4 TCP/IP parameters from the control panel	144
Manually configure IPv6 TCP/IP parameters from the control panel	144
Link speed and duplex settings	145
Printer security features	146
Introduction	146
Security statements	146
Assign an administrator password	146
IP Security	147
Encryption support: HP High Performance Secure Hard Disks	147
Lock the formatter	147
Energy-conservation settings	147
Print with EconoMode	147
Set the sleep timer and configure the printer to use 1 watt or less of power	148
Set the sleep schedule	149
HP Web Jetadmin	149
Software and firmware updates	149
Solve problems	151
Control panel help system	151
Reset factory settings	151
Introduction	152
Method one: Reset factory settings from the printer control panel	152
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	152
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	152
Change the “Very Low” settings	153
Order supplies	154
Printer does not pick up paper or misfeeds	154
Introduction	154
The printer does not pick up paper	154
The printer picks up multiple sheets of paper	157
The document feeder jams, skews, or picks up multiple sheets of paper	160
Clear paper jams	161
Paper jam locations	161
Auto-navigation for clearing paper jams	162
Experiencing frequent or recurring paper jams?	162
31.13 jam error in the document feeder	162
13.B2.D1 jam error in tray 1	166
13.B2.D2 jam error in tray 2	171
13.B2.D3 jam error in tray 3	178
13.B2.A jam error in the top cover	183
13.B9 jam error in the fuser area	187
13.D1, 13.D3 jam error in the duplexer	190
13.E1 jam error in the output bin	193
Resolving mono print quality problems	197
Introduction	197
Troubleshoot print quality	198
Improve copy image quality	210
Check the scanner glass for dirt and smudges	210
Calibrate the scanner	212
Check the paper settings	212
Check the image-adjustment settings	212
Optimize copy quality for text or pictures	213
Edge-to-edge copying	213
Improve scan image quality	214
Check the scanner glass for dirt and smudges	214
Check the resolution settings	215
Check the color settings	216
Check the image-adjustment settings	216
Optimize scan quality for text or pictures	217
Check the output-quality settings	217
Improve fax image quality	218
Check the scanner glass for dirt and smudges	218
Check the send-fax resolution settings	220
Check the image-adjustment settings	220
Optimize fax quality for text or pictures	220
Check the error-correction setting	221
Check the fit-to-page setting	221
Send to a different fax machine	221
Check the sender's fax machine	222
Solve wired network problems	222
Introduction	222
Poor physical connection	222
The computer is unable to communicate with the printer	222
The printer is using incorrect link and duplex settings for the network	223
New software programs might be causing compatibility problems	223
The computer or workstation might be set up incorrectly	223
The printer is disabled, or other network settings are incorrect	223
Solve wireless network problems	223
Introduction	223
Wireless connectivity checklist	223
The printer does not print after the wireless configuration completes	224
The printer does not print, and the computer has a third-party firewall installed	225
The wireless connection does not work after moving the wireless router or printer	225
Cannot connect more computers to the wireless printer	225
The wireless printer loses communication when connected to a VPN	225
The network does not appear in the wireless networks list	225
The wireless network is not functioning	226
Reduce interference on a wireless network	226
Solve fax problems	226
Checklist for solving fax problems	226
General fax problems	228
Service and support	231
HP limited warranty statement	231
UK, Ireland, and Malta	232
Austria, Belgium, Germany, and Luxemburg	232
Belgium, France, and Luxemburg	233
Italy	234
Spain	234
Denmark	235
Norway	235
Sweden	235
Portugal	236
Greece and Cyprus	236
Hungary	236
Czech Republic	237
Slovakia	237
Poland	237
Bulgaria	238
Romania	238
Belgium and the Netherlands	238
Finland	239
Slovenia	239
Croatia	239
Latvia	239
Lithuania	240
Estonia	240
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	240
Long life consumable and maintenance kit limited warranty statement	241
HP policy on non-HP supplies	241
HP anticounterfeit Web site	241
Data stored on the toner cartridge	242
End User License Agreement	242
Customer self-repair warranty service	246
Customer support	246
Environmental product stewardship program	247
Protecting the environment	247
Ozone production	247
Power consumption	247
Toner consumption	247
Paper use	247
Plastics	248
HP LaserJet print supplies	248
Paper	248
Material restrictions	248
Battery information	248
Disposal of waste equipment by users (EU, UK, and India)	249
Electronic hardware recycling	249
Brazil hardware recycling information	249
Chemical substances	249
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	250
SEPA Ecolabel User Information (China)	250
The regulation of the implementation on China energy label for printer, fax, and copier	250
Restriction on Hazardous Substances statement (India)	250
WEEE (Turkey)	250
Substances Table (China)	251
Material Safety Data Sheet (MSDS)	251
EPEAT	251
Substances Table (Taiwan)	252
For more information	252
Regulatory information	253
Regulatory statements	253
Regulatory model identification numbers	253
European Union & United Kingdom Regulatory Notice	253
FCC regulations	254
Canada - Industry Canada ICES-003 Compliance Statement	254
VCCI statement (Japan)	254
EMC statement (Korea)	254
EMC statement (China)	254
Power cord instructions	254
Power cord statement (Japan)	255
Laser safety	255
Laser statement for Finland	255
Nordic Statements (Denmark, Finland, Norway, Sweden)	256
GS statement (Germany)	256
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	257
EMI statement (Taiwan)	258
Product stability	258
Telecom (fax) statements	258
Fax Cord Statement	258
EU and UK Statement for Telecom Operation	258
Brazil (Portugueses)	258
New Zealand Telecom Statements	258
Additional FCC statement for telecom products (US)	259
Telephone Consumer Protection Act (US)	259
Industry Canada CS-03 requirements	259
Japan Telecom Mark	260
Belarus	261