HP ML310 ProLiant ML310 Generation 2 Server User Guide
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- HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 1
HP ProLiant ML310 Generation 2 Server User Guide February 2005 (First Edition) Part Number 378289-001 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 2
warranty. HP ProLiant ML310 Generation 2 Server User Guide February 2005 (First Edition) Part Number 378289-001 Audience Assumptions This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 3
LED Combinations 18 Identifying Fans ...19 Server Operations 21 Powering Up the Server ...21 Powering Down the Server ...21 Unlocking the Tower Bezel ...22 Removing the Access Panel ...22 Server Setup 25 Optional Installation Services ...25 Rack Planning Resources...26 Optimum Environment - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 4
4 HP ProLiant ML310 Generation 2 Server User Guide Hardware Options Installation 37 Introduction...37 Processor and Heatsink ...38 Memory Options ...41 DIMM Installation Guidelines 41 Installing DIMMs ...42 Hard Drive Options...43 Non-Hot-Plug SATA Hard Drive 44 Non-Hot-Plug SCSI Hard - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 5
Keeping the System Current ...73 Drivers ...74 Resource Paqs...74 ProLiant Support Packs ...75 Operating System Version Support 75 Change Control and Proactive Notification 75 Care Pack...75 Battery Replacement 77 Troubleshooting 79 Server Diagnostic Steps ...79 Important Safety Information - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 6
6 HP ProLiant ML310 Generation 2 Server User Guide European Union Regulatory Notice 106 Canadian Notice (Avis Canadien)...107 Japanese Notice...108 BSMI Notice ...108 Laser Compliance ...108 Battery Replacement Notice ...109 Taiwan Battery Recycling Notice ...110 Electrostatic Discharge 111 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 7
7 Server Component Identification In This Section Front Panel Components ...7 Front Panel LEDs and Buttons ...8 Rear Panel Components...9 Rear Panel LEDs and Drive LEDs 17 Hot-Plug SCSI Hard Drive LED Combinations 18 Identifying Fans...19 Front Panel Components Item 1 Description Power button - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 8
8 HP ProLiant ML310 Generation 2 Server User Guide Item 2 3 4 5 6 7 8 9 Description Power LED Hard Drive activity LED NIC LED Internal health LED USB connectors (2) Bezel lock CD-ROM drive indicator LED CD-ROM drive ejector button Front Panel LEDs and Buttons Item 1 2 Description Power on/ - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 9
Server Component Identification 9 Item 3 Description Hard drive activity LED 4 NIC link/activity LED (embedded Red = System health is critical Off = Normal (system off) Rear Panel Components Item 1 2 3 4 Description Power cord connector Mouse connector Keyboard connector Serial connector - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 10
10 HP ProLiant ML310 Generation 2 Server User Guide Item 5 6 7 8 Description Video connector USB connectors (2) RJ-45 Ethernet connector Parallel connector Rear Panel LEDs and Buttons Item 1 Description 10/100/1000 NIC link LED 2 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 11
Server Component Identification 11 System Board Components Item Description Item Description 1 Mouse/keyboard connectors 10 Diskette drive connector 2 Processor power connector 11 RILOE connector 3 Power supply ports * x8 PCI Express cards are supported, but will run at x4 speeds. System - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 12
12 HP ProLiant ML310 Generation 2 Server User Guide Position S1 S2 S3 S4 S5 S6 Description Reserved Configuration On = System configuration is locked Reserved Reserved Off = No function On = Clears power-on password and administrator password Off = Normal On = ROM treats system configuration as - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 13
System Board LEDs Server Component Identification 13 Item 1 LED Description PPM error 2 Multibit error 3 Single bit error 4 DIMM 4 failure 5 DIMM 3 failure 6 DIMM 2 failure 7 DIMM 1 failure Status Off = Normal Amber = - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 14
14 HP ProLiant ML310 Generation 2 Server User Guide Item 8 9 10 11 12 LED Description Power good Processor failure System temperature alert System fan failure Processor fan failure Status Off = Normal Green = Power failed Off = Normal Amber = Processor has failed Off = Normal Amber = System - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 15
within the bank. • No valid or usable memory is installed in the system. • The banks are not populated in the correct order. System temperature has exceeded OS cautionary level or critical hardware level. A required fan has failed. A redundant fan has failed. The power supply backplane has failed. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 16
16 HP ProLiant ML310 Generation 2 Server User Guide SCSI IDs Item 0 1 2 3 Description SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 17
Server Component Identification 17 Hot-Plug SCSI Hard Drive LEDs Item 1 LED Description Activity status 2 Online status 3 Fault status Status On = Drive activity Flashing = High activity - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 18
18 HP ProLiant ML310 Generation 2 Server User Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) an array being selected by an array configuration utility; (2) Drive Identification has been selected in HP SIM; or (3) drive firmware is being updated. On The drive has failed and has - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 19
Identifying Fans Server Component Identification 19 Item 1 2 Description System fan Processor fan - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 20
- HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 21
or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. IMPORTANT: If installing a hot-plug - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 22
22 HP ProLiant ML310 Generation 2 Server User Guide Unlocking the Tower Bezel The removable tower bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations. If necessary, remove the - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 23
tower bezel ("Unlocking the Tower Bezel" on page 22). 4. Loosen the two captive thumbscrews. 5. Slide the access panel toward the rear of the server, and remove from the server. After installing hardware options, replace the access panel. Be sure that the panel is locked into place securely before - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 24
- HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 25
the Operating System 36 Registering the Server ...36 Optional Installation Services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 26
26 HP ProLiant ML310 Generation 2 Server User Guide − Linux − HP ProLiant Essentials (HP SIM and RDP) − VMWare • Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 • Startup and implementation services for both hardware and software For more - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 27
HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers and back of the server for proper ventilation. Rack Server To allow for servicing and adequate airflow, - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 28
28 HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings. The 9000 and 10000 Series racks provide proper server cooling from flowthrough perforations in the front and rear doors that provide 64 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 29
wiring and installation requirements of your facility. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 30
30 HP ProLiant ML310 Generation 2 Server User Guide • Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating. • Do not use common power outlet strips for this equipment. • Provide a separate electrical circuit for the server. Electrical - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 31
Server Setup 31 • The leveling jacks are extended to the floor. • The full weight down the ramp from the pallet. Always handle the rack from both sides. WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured to the top and bottom of the building - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 32
32 HP ProLiant ML310 Generation 2 Server User Guide • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 33
and documentation necessary for installing the server. The contents of the server shipping carton include: • Server • Power cord • Keyboard (Not all SKUs) • Mouse • Hardware documentation, Documentation CD, and software products In addition to the supplied items, you may need: • Hardware options - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 34
34 HP ProLiant ML310 Generation 2 Server User Guide 1. Connect peripheral devices to the server. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 35
cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server. Powering Up and Configuring - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 36
36 HP ProLiant ML310 Generation 2 Server User Guide Installing the Operating System To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos). Two methods are available - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 37
Memory Options...41 Hard Drive Options ...43 SAS Controller ...50 Removing the CD-ROM Drive...51 DVD-ROM Drive ...52 Optional Diskette Drive...53 Expansion Boards ...54 Introduction If more than one option is being installed, read the installation instructions server before beginning any installation - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 38
38 HP ProLiant ML310 Generation 2 Server User Guide Processor and Heatsink CAUTION: Be sure that you the most current version of the ROM, go to the HP website (http://www.hp.com/support). To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 39
the component: 1. Open the processor retaining bracket. 2. Place the processor into the processor socket. 3. Close the processor locking lever. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 40
40 HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 4. Prepare the heatsink for installation: a. If reusing the heatsink, clean - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 41
cable to the system board. 8. Replace the access panel ("Removing the Access Panel" on page 22). Memory Options You can expand server memory by installing PC-3200 DDR SDRAM DIMMs with Advanced ECC. The system supports up to four DIMMs for a maximum of 4 GB. Refer to "System Board Components (on page - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 42
HP ProLiant ML310 Generation 2 Server User Guide Slot 1A 128 MB 128 MB 128 MB 128 MB 256 MB 256 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB • All DIMMs installed must be the same speed. BIOS - 1 GB 1 GB 1 GB Slot 4B - - - 128 MB 1 GB Total Memory 128 MB 256 MB 384 MB 512 MB 256 MB 512 MB 512 MB 1 GB 1 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 43
slot latches. 4. Install the DIMM. Hardware Options Installation 43 5. Install the access panel ("Removing the Access Panel" on page 22). Hard Drive Options The server supports non-hot-plug SCSI hard drives, hot-plug SAS hard drives, and hot-plug SATA hard drives. Hot-plug SATA hard drives are - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 44
44 HP ProLiant ML310 Generation 2 Server User Guide Non-Hot-Plug SATA Hard Drive To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Disconnect the power and data cables from the rear of the hard drive. 4. Remove the drive cage - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 45
6. Remove the hard drive. Hardware Options Installation 45 To replace the component: 1. Install the non-hot-plug SATA hard drive into the drive cage. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 46
46 HP ProLiant ML310 Generation 2 Server User Guide 2. Install the drive cage into the chassis, and secure with the six (6) Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive. Non-Hot-Plug SCSI Hard Drive To remove the component: 1. Power down the server. 2. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 47
Hardware Options Installation 47 4. Remove the drive cage from the chassis. 5. Remove the six Torx screws that secure the drive cage to the chassis. 6. Remove the hard drive. To replace the component: - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 48
48 HP ProLiant ML310 Generation 2 Server User Guide 1. Install the non-hot-plug SCSI hard drive into the drive cage. 2. Install the drive cage into the chassis, and secure with the six Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 49
: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. 18, "Hot-Plug SCSI Hard Drive LEDs" on page 17). 2. Back up all server data on the hard drive. 3. Disconnect the cables from the hot-plug SATA or - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 50
50 HP ProLiant ML310 Generation 2 Server User Guide 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 18, "Hot-Plug SCSI Hard Drive LEDs" on page 17). 4. Resume normal server operations. SAS - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 51
and drive backplane. Removing the CD-ROM Drive Before installing the drive option kit, the CD-ROM drive must be removed. To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Disconnect the cables from the rear of the CD-ROM drive. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 52
52 HP ProLiant ML310 Generation 2 Server User Guide 4. Push up on the release lever and push the drive partially out through the front of the server. 5. Remove the CD-ROM drive. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 53
-ROM drive cable to the DVD-ROM drive cable connector on the system board. Optional Diskette Drive When using operating systems that support USB, the server supports USB devices, including, but not limited to: • CD-ROM drives • Diskette drives • Keyboard • Mouse For other operating systems, the ROM - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 54
54 HP ProLiant ML310 Generation 2 Server User Guide 1. Power down the server. 2. Slide the diskette drive into the diskette drive bay. 3. Secure the diskette drive cable to the diskette drive cable connector on the system board. Expansion Boards The server supports PCI, PCI-X, and PCI Express - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 55
procedure. Installing Expansion Boards CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards. 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 56
56 HP ProLiant ML310 Generation 2 Server User Guide 4. Install the expansion board, and press it down to seat. 5. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 57
Cabling ...58 Hot-Plug SATA Cabling ...59 Non-Hot-Plug SATA Cabling ...59 SAS Cabling ...60 Server Cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Hot-Plug SCSI Cabling Item 1 Cable Description - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 58
58 HP ProLiant ML310 Generation 2 Server User Guide Item 2 Cable Description SCSI cable Non-Hot-Plug SCSI Cabling Item 1 2 Cable Description SCSI cable Power cable - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 59
Hot-Plug SATA Cabling Server Cabling 59 Item 1 2 Cable Description Power cable SATA cable Non-Hot-Plug SATA Cabling - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 60
60 HP ProLiant ML310 Generation 2 Server User Guide Item 1 2 Cable Description SATA cable Power cable SAS Cabling Item 1 2 Cable Description Power cable SAS cable - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 61
HP ROM-Based Setup Utility ...63 Array Configuration Utility ...65 Option ROM Configuration for Arrays 66 HP ProLiant Essentials Rapid Deployment Pack 66 Re-Entering the Server system software • Installing optimized server drivers, management agents, and utilities automatically with - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 62
62 HP ProLiant ML310 Generation 2 Server User Guide • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 73) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 63
system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 64
64 HP ProLiant ML310 Generation 2 Server User Guide • To access RBSU, press the F9 key during power up when prompted in the upper right on the number of drives connected to the server. NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has been - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 65
, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 66
66 HP ProLiant ML310 Generation 2 Server User Guide The minimum display settings for optimum performance are 800 × 600 resolution and 256 colors. The server must have Microsoft® Internet Explorer 5.5 (with Service Pack 1) installed and be running Microsoft® Windows® 2000, Windows® Server 2003, or - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 67
to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). Re-Entering the Server Serial should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 68
68 HP ProLiant ML310 Generation 2 Server User Guide Automatic Server Recovery...68 ROMPaq Utility...68 System Online ROM Flash Component Utility 69 Erase Utility...69 Management Agents ...70 HP Systems Insight Manager ...70 USB Support and Functionality...70 Automatic Server Recovery ASR is a - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 69
supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. Run the Erase Utility if you need - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 70
70 HP ProLiant ML310 Generation 2 Server User Guide • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 71
support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support. internal and front external USB connectors is not supported. This solution provides for use of a permanent boot drive from a USB drive key installed in - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 72
72 HP ProLiant ML310 Generation 2 Server User Guide Diagnostic Tools List of Tools: Survey Utility ...72 Array Diagnostic Utility ...72 HP Insight Diagnostics ...73 Integrated Management Log...73 Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 73
− For Linux: IML Viewer Application • From within HP Insight Diagnostics For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the System Current List of Tools: Drivers ...74 Resource Paqs...74 ProLiant Support Packs ...75 Operating System Version - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 74
74 HP ProLiant ML310 Generation 2 Server User Guide Change Control and Proactive Notification 75 Care Pack...75 Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 75
system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html). Operating System Version Support Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 76
- HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 77
Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 78
78 HP ProLiant ML310 Generation 2 Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 79
...85 Diagnostic Steps ...85 ROMPaq Disaster Recovery...101 Manual Recovery...101 Other Information Resources...102 Server Diagnostic Steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 80
80 HP ProLiant ML310 Generation 2 Server User Guide Important Safety Information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important Safety Information Before servicing this product, read the Important Safety Information document - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 81
the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 82
HP ProLiant ML310 Generation 2 Server User Guide power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 83
requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 84
84 HP ProLiant ML310 Generation 2 Server User Guide 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6. Collect all tools and utilities, such as a Torx - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 85
Troubleshooting 85 Service Notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page. Loose Connections Action: • Be sure all power - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 86
HP ProLiant ML310 Generation 2 Server User Guide The available flowcharts include: • Start Diagnosis Flowchart (on page 86) • General Diagnosis Flowchart (on page 88) • Power-On Problems Flowchart (on page 90) • POST Problems Flowchart (on page 93) • OS Boot Problems Flowchart (on page 95) • Server - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 87
Troubleshooting 87 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 88
• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Server - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 89
Troubleshooting 89 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 90
90 HP ProLiant ML310 Generation 2 Server User Guide Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The internal health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 91
to • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 92
92 HP ProLiant ML310 Generation 2 Server User Guide - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 93
www.hp.com/products/servers/platforms) • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 94
94 HP ProLiant ML310 Generation 2 Server User Guide - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 95
/platforms) • "Operating System Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Contacting HP Technical Support or an Authorized Reseller" in the HP ProLiant Servers Troubleshooting Guide located on the - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 96
96 HP ProLiant ML310 Generation 2 Server User Guide Item 8 9 Refer to • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 97
Troubleshooting 97 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 98
/ag ents/index.html) "Power-On Problems ("Power-On Problems Flowchart" on page 90)" • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 99
Refer to • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 100
100 HP ProLiant ML310 Generation 2 Server User Guide - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 101
. 4. Insert a ROMPaq diskette with the latest system ROM from the SmartStart CD or the HP website ((http://www.hp.com/support). 5. Install the access panel ("Removing the Access Panel" on page 22). 6. Power up the server ("Powering Up the Server" on page 21). 7. Allow the system to boot completely. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 102
5 and 6. Other Information Resources For additional troubleshooting information, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD. For information on warranties and service and support upgrades (Care Pack services), refer to the HP website (http://www.hp.com/support). - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 103
106 Canadian Notice (Avis Canadien 107 Japanese Notice ...108 BSMI Notice...108 Laser Compliance ...108 Battery Replacement Notice...109 Taiwan Battery Recycling Notice 110 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 104
104 HP ProLiant ML310 Generation 2 Server User Guide Federal Communications Commission Notice Part 15 of and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 105
. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 106
106 HP ProLiant ML310 Generation 2 Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 107
Regulatory Compliance Notices 107 Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 108
108 HP ProLiant ML310 Generation 2 Server User Guide Japanese Notice BSMI Notice Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 109
herein or in the laser product's installation guide may result in hazardous radiation exposure. To those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The or dispose of in fire or water. Batteries, battery packs, and accumulators should not be disposed of - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 110
110 HP ProLiant ML310 Generation 2 Server User Guide Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 111
111 Electrostatic Discharge In This Section Preventing Electrostatic Discharge 111 Grounding Methods to Prevent Electrostatic Discharge 112 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 112
HP ProLiant ML310 Generation 2 Server User Guide against the skin. • Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 113
...113 Server Specifications Dimensions Height Depth Width Weight (maximum) Weight (no drives installed) Input Requirements Rated input voltage Rated input frequency Rated input current Rated input power BTUs per hour Power Supply Output Rated steady-state power Maximum peak power Specifications - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 114
114 HP ProLiant ML310 Generation 2 Server User Guide Operating 10°C to 35°C (50°F to 95°F) Shipping -10°C to 60°C (14°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Specification Operating - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 115
345-1518. • In Canada, call 1-800-263-5868. • In other locations, refer to the HP website (http://www.hp.com). For HP technical support: • In North America: − Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 116
116 HP ProLiant ML310 Generation 2 Server User Guide Before You Contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Applicable error messages • Add-on - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 117
117 Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA host bus adapter IEC International Electrotechnical Commission - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 118
118 HP ProLiant ML310 Generation 2 Server User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi-processor specification NEMA - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 119
Acronyms and Abbreviations 119 NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 120
120 HP ProLiant ML310 Generation 2 Server User Guide SAS serial attached SCSI SATA serial advanced technology attachment SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 121
Server Recovery (ASR) 68 Autorun Menu 61 B battery 11, 77, 109 bezel, removing 22 bezel, tower 22 BIOS Serial Console 65 BIOS upgrade 68 boot connection problems 85 connectors 7 contacting HP 115, 116 D DC power supply 10 Declaration of Conformity 105 deployment software 66 diagnosing problems 79 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 122
122 HP ProLiant ML310 Generation 2 Server User Guide fan zones 18 Driver 17, 68 health LEDs 8, 17 help resources 115 HP Insight Diagnostics 73 HP ProLiant Essentials Foundation Pack 36, 70 HP ProLiant Essentials Rapid Deployment Pack 66 HP Systems Insight Manager, overview 70 HP Technical Support - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 123
7, 8, 21 power requirements 29 power supplies 9, 10 power supply LEDs 10, 14 power supply zone fans 19 powering up 21, 35, 63 power-on password 19 PPM failure LEDs 14, 18 PPM slots 11 problem diagnosis 79 processor failure LEDs 14 processor zone fans 19 processors 11, 38 ProLiant Support Packs 75 - HP ML310 | ProLiant ML310 Generation 2 Server User Guide - Page 124
124 HP ProLiant ML310 Generation 2 Server User Guide system configuration settings 11 system maintenance switch 11 system power connector 11 system power LED 8 Systems Insight Manager 70 T Taiwan battery recycling notice 110 tape drives 7 technical support 115 telephone numbers 115 temperature
HP ProLiant ML310 Generation 2 Server
User Guide
February 2005 (First Edition)
Part Number 378289-001