HP ML310 ProLiant ML310 Generation 2 Server User Guide - Page 84

Symptom Information, Run HP Insight Diagnostics

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84 HP ProLiant ML310 Generation 2 Server User Guide 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. − You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date. − HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. − HP recommends you have access to the server documentation ("Environmental Specifications" on page 113) for server-specific information. Symptom Information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 73) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information.

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84
HP ProLiant ML310 Generation 2 Server User Guide
5.
Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want
to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.
−
You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE:
To verify the server configuration, connect to the System
Management homepage and select
Version Control Agent
. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
−
HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
−
HP recommends you have access to the server documentation
("Environmental Specifications" on page
113
) for server-specific
information.
Symptom Information
Before troubleshooting a server problem, collect the following information:
•
•
•
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed between the time the server was working and now?
Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
Has the server exhibited problem symptoms for a period of time?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
Run HP Insight Diagnostics (on page
73
) and use the survey page to view the
current configuration or to compare it to previous configurations.
•
Refer to your hardware and software records for information.