HP ML310 ProLiant ML310 Generation 2 Server User Guide - Page 85

Service Notifications, Loose Connections, Diagnostic Steps, Documentation, Action

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Troubleshooting 85 Service Notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page. Loose Connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 86)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flowchart (on page 88)." The General Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

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Troubleshooting
85
Service Notifications
To find out the latest service notifications, refer to the HP website
(
). Select the appropriate server
model, and then click the
Documentation
link on the product page.
Loose Connections
Action
:
•
•
•
•
•
•
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external
and internal components.
Remove and check all data and power cables for damage. Be sure no cables
have bent pins or damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables
connected to the server are correctly routed through the tray.
Be sure each device is properly seated.
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.
Diagnostic Steps
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start Diagnosis Flowchart (on page
86
)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General Diagnosis
Flowchart (on page
88
)."
The General Diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.