HP Officejet 4500 User Guide

HP Officejet 4500 - All-in-One Printer - G510 Manual

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  • HP Officejet 4500 | User Guide - Page 1
    OFFICEJET 4500 User Guide A909 G510
  • HP Officejet 4500 | User Guide - Page 2
  • HP Officejet 4500 | User Guide - Page 3
    HP Officejet 4500 (G510) All-inOne series User Guide
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    software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP
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    10 Understand the device parts...10 Front view...10 Printing supplies area...11 Back view...11 Use the product control panel 12 Overview of buttons and lights 12 Change product settings...13 Select the mode (Windows 25 Print documents (Mac OS X 26 Print brochures...26 Print brochures (Windows 26
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    OS X 33 3 Scan Scan an original...35 Scan an original from the product control panel 35 Edit a scanned document using optical character recognition (OCR) software 36 4 Copy Copy documents...37 Change copy settings...37 5 Fax Send a fax...39 Send a basic fax...39 Send a fax manually from a phone
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    66 Align the ink cartridges...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and
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    and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace the problem ink cartridge 90 Solution 10: Service the product 90 Clean the
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    firewall software is blocking communication 117 Step 4: Make sure the HP device is online and ready 117 Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only 118 Step 6: Make sure the HP Network Devices Support service is running (Windows only
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    Power consumption...153 Chemical Substances...154 RoHS notices (China only 154 Third-party licenses...155 HP Officejet 4500 Desktop 156 HP Officejet 4500...159 HP Officejet 4500 Wireless 166 B HP supplies and accessories Order printing supplies online 173 Supplies...173 Supported ink cartridges
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    only 200 Understand 802.11 wireless network settings 200 To set up wireless communication using the device control panel with wireless setup wizard...201 To set up wireless communication using the installer (Windows 202 To set up wireless communication using the installer (Mac OS X 202 Connect
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    Use the HP Solution Center (Windows 207 HP Utility (Mac OS X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge Problem...211 Solution 1: Install the ink cartridges correctly 211 Solution 2: Turn the
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    software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP
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    , please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Understand the device parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 10 Get started
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    area HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 1 Cartridge access door 2 Ink cartridges Back view HP Officejet 4500 / HP Officejet 4500 Wireless HP Officejet 4500 Desktop 1 Universal serial bus (USB) port 2 Ethernet port (HP Officejet 4500 only) 3 Power input
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    a quick reference to the device control panel features. Label 1 2 3 4 5 6 7 8 9 10 Name and Description Wireless button (HP Officejet 4500 Wireless): Turns the 802.11 wireless feature on or off. The button is lit when the wireless feature is on. Keypad: Enters values. Attention light: Indicates an
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    panel to change the product's mode and settings, print reports, or get help for the product. TIP: If the product is connected to a computer, you can also change the product settings using software tools available on your computer, such as the Toolbox (Windows), the HP Utility (Mac OS X), or the
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    mode 1. After selecting a mode the options available in the Setup menu: 1. Press the (Setup) is a low ink warning. These messages Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service
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    Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see Solve a problem well as when obtaining support. The model number is printed on a label located inside the device, near the ink cartridges area. Select print
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    in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have
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    10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP
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    scanner glass. Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the
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    scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed the width guides inward
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    of the tray. • Photo paper: If the photo paper has a tab along one edge, make sure the tab is pointing towards the back of the product. • only custom-sized media that is supported by the device. For more information, see Media specifications. 3. Slide the media guides in the tray to adjust them for
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    provides instructions for scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION:
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    cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and then close the cover. If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers
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    strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until
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    located on the product. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the product, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. 24 Get
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    need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click a type of print task in the Printing Shortcuts list. The preset default settings
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    to access these options. 6. Click Print to begin printing. Print brochures Follow the instructions for your operating system. NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online
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    software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences
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    software application, choose Page Setup. b. Choose the desired printer in the Page Setup pop-up menu. c. Select one of the landscape, or horizontal, Orientation options. d. Click OK. 3. From the File menu in your software Windows and Internet Explorer 6.0 or higher for Web browsing, you can use HP
  • HP Officejet 4500 | User Guide - Page 33
    the product you want to print to. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. Print photos 29
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    can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi Save As. • To delete a shortcut, select the shortcut, and then click Delete. TIP: You can change more options File menu in your software application, choose Page Setup. b. Choose the desired printer in the Format for
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    the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. If necessary, set up the custom size in the printer driver: a. On the Features tab, click Custom in the Size drop-down
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    instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate paper in the tray. For more information, see Load media. 2. If you are using Mac OS X (v10.4), complete the following steps: a. From the File menu in your software application, choose Page Setup. b. Choose the desired printer
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    . 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the
  • HP Officejet 4500 | User Guide - Page 38
    ) printing. 2. On the File menu in your software application, click Print. 3. Select the Two-sided (Duplex) Printing option in the Printing Shortcuts list. 4. Click OK, and then click Print or OK to begin printing. 5. Follow any onscreen instructions. Perform two-sided printing (Mac OS X) 1. Load
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    features, your device and computer must be connected and turned on. The HP software must also be installed and running on your computer prior to scanning. To verify that the HP software is running on a computer running Windows, look for the device icon in the system tray at the lower-right side of
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    software did not recognize the program during the installation. See the onscreen Help for the HP Solution Center for information about how to create a link to the word-processing program. The OCR software does not support scanning preferable to scan to a text editor, such as Wordpad (Windows) or
  • HP Officejet 4500 | User Guide - Page 41
    when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored an original on the scanner glass. 3. Use the left arrow or right arrow to select one of the following functions: • Copy B&W: To select a black-and-white copy job.
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    settings for a single job 1. Press left arrow or right arrow to navigate between different copy options. 2. Make any changes to the copy function settings, and then press OK to accept the changes. To save the current settings as defaults for future jobs 1. Press left arrow or right arrow to navigate
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    options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the device properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software
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    to the number you entered. TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution or contrast of your fax. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the
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    dialing. TIP: If you do not enter your calling card PIN fast enough, the device might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your
  • HP Officejet 4500 | User Guide - Page 46
    then press OK. 5. Press right arrow until Scan & Fax appears, and then press OK. 6. Press Start. The device scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24
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    faxes in black and white, because of memory limitations. The device scans the fax into memory then dials the first number. When a connection is made, it sends the fax and an error report is generated. Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor
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    . 3. Press right arrow until Error Correction Mode appears, and then press OK. 4. Press right arrow to select On or Off, and then press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto
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    the device To receive a fax manually 1. Make sure the device fax modes are available: On On Error Only Off The default setting. When Backup fax is On, the device stores all received faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved
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    the device control panel ▲ Turn off the device by pressing the Power button. All faxes stored in memory are deleted from memory when you turn off the power. Poll to receive a fax Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in its queue. When you use the Poll
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    or the HP All-in-One will not be able to receive the fax. To set up poll to receive a fax from the power when Fax Forwarding is set up, it saves the Fax Forwarding setting and phone number. When the power is restored to the device, the Fax Forwarding setting is still On. NOTE: You can cancel fax
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    Size appears, and then press OK. 5. Press right arrow to select an option, and then press OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size. This setting is turned
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    fax list. To manually enter a number to block 1. Press Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. Press right arrow to select Junk Fax ? prompt appears, do one of the following: • If you want to remove another number from the list of junk fax numbers, press Yes, and
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    will not be saved if the computer is asleep or in hibernate mode. • HP Digital Imaging monitor in Windows Taskbar must be on at all times. • Paper must be loaded in the input tray. Activate Fax to PC and Fax to Mac Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can
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    Center to turn on Fax to PC or Fax to Mac. • Disable Fax Print: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print. To modify Fax to PC settings the HP Software Follow the instructions for your operating system: Windows 1. Open the Solution
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    correction mode • Set the dial type • Set the redial options • Set the fax speed • Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed
  • HP Officejet 4500 | User Guide - Page 57
    Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. Press right arrow to select Answer Options phone numbers on one phone line. When you subscribe to this service, each number is fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax,
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    satellite phone connection. To set the fax error-correction mode 1. Press Setup. 2. Press right arrow to select Fax Settings, and then press OK. 3. select the appropriate option, and then press OK. Set the redial options If the device was unable to send a fax because the receiving fax machine did
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    If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower
  • HP Officejet 4500 | User Guide - Page 60
    unacceptable. NOTE: Ensure that the printhead and ink cartridges are in good conditions and installed properly. This section contains the following topics: • Print fax confirmation reports • Print fax error reports • Print and view the fax log • Clear the fax log • Print the details of the last
  • HP Officejet 4500 | User Guide - Page 61
    1. Press Setup. 2. Press right arrow to select Print Report, and then press OK. 3. Press right arrow to select Fax Error , and then press OK. 4. Press right arrow to select one of the following, and then press OK. Send & Receive Off On Fax Send On Fax Receive Prints whenever a fax error occurs
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    1. Press Setup. 2. Press right arrow to select Print Report, and then press OK. 3. Press right arrow to select Fax Log, and then press OK. 4. Press OK again to print the log. To view the fax log from the HP software Follow the instructions for your operating system. Windows 1. Open the HP Solution
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    Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK. Use reports 59
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    on the product. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. For more
  • HP Officejet 4500 | User Guide - Page 65
    occurring to the product: ◦ Make sure you turn off the product by pressing the (Power) button. The print carriage should be parked on the right side in the service station. ◦ Make sure you leave the ink cartridges installed. ◦ The product must be transported sitting flat; it should not be placed its
  • HP Officejet 4500 | User Guide - Page 66
    printing problems, or even permanent damage. Replace the ink cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for an ink cartridge is low, a message appears on the display. You can also check the ink levels by using the printer Toolbox (Windows) or the HP
  • HP Officejet 4500 | User Guide - Page 67
    on. CAUTION: If the product is turned off when you open the front access door to access the ink cartridges, the product cannot release the cartridges for changing. You might damage the product if the ink cartridges are not docked safely when you try to remove them. 2. Open the front access door. The
  • HP Officejet 4500 | User Guide - Page 68
    are replacing the black ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you, out of its slot. NOTE: HP provides recycling options for used ink cartridges in many countries/ regions. For more information, see HP inkjet supplies recycling program
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    ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black ink cartridge
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    the ink cartridges • Clean the ink cartridges Align the ink cartridges The HP All-in-One prompts you to align cartridges every time you install or replace an ink cartridge. You can also align the ink cartridges at any time from the device control panel or by using the software you installed with
  • HP Officejet 4500 | User Guide - Page 71
    3. Selects Tools and then select Align Cartridge. The product prints an ink cartridge alignment sheet. 4. Place the alignment sheet face down on the scanner glass. For more information, see Load an original on the scanner glass. 5. Press OK to scan the alignment sheet. After the alignment sheet is
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    . The product prints an ink cartridge alignment sheet. Windows a. Open the Toolbox software. For instructions, see Open the Toolbox. b. Click the Device Services tab. c. Click Align the ink cartridges. Mac OS X a. Open the HP Utility. For instructions, see Open the HP Utility. b. Click Align, and
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    media. 2. Follow the instructions for your operating system. Windows a. Open the Toolbox software. For instructions, see Open the Toolbox. b. Click the Device Services tab. c. Click Align the ink cartridges. Mac OS X a. Open the HP Utility. For instructions, see Open the HP Utility. b. Click Clean
  • HP Officejet 4500 | User Guide - Page 74
    • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Configure your firewall to work with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status
  • HP Officejet 4500 | User Guide - Page 75
    chat. • Check for software updates. You can also obtain support from the Toolbox (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Utility (Mac OS X). Support options and availability vary by
  • HP Officejet 4500 | User Guide - Page 76
    (such as a thunderstorm, HP All-in- One was moved, etc.)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period
  • HP Officejet 4500 | User Guide - Page 77
    For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH  $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD  $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK GRSSHOWHU
  • HP Officejet 4500 | User Guide - Page 78
    below require HP software. If you did not install the HP software, you can install it using the HP software CD included with the product, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper
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    -recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. Alignment fails If
  • HP Officejet 4500 | User Guide - Page 80
    , see Clean the ink cartridges. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being
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    ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Device management tools and Handle the ink cartridges. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides in the printer driver match the
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    and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge • Solution 10: Service the product Solution 1: Use genuine HP cartridges HP recommends that you use genuine HP cartridges. Genuine HP cartridges are
  • HP Officejet 4500 | User Guide - Page 83
    -free paper into the product. • Plain paper is fine for text documents. For photos, HP Advanced that does not accept ink well is also prone to print defects. HP ink and paper are designed short period of printer inactivity can clear up some problems. If possible, let the printer sit idle for
  • HP Officejet 4500 | User Guide - Page 84
    setting. Windows 1. In the software program from which you want to print, click the File menu, click Print, and then click Setup, Properties, or Preferences. (Specific options might vary depending on the application that you are using.) 2. On the Features tab, review the following options, and
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    the cartridges yet. Continue to the next solution. Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 1. To help diagnose the print quality problems, follow the instructions for your particular model to print a diagnostic report. • If your product does not support wireless
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    Ink level b Color bars c Large-font text d Alignment pattern a. Ink level: Look at the Ink level boxes to double-check cartridge ink levels. If a box is completely white, you might need to replace that ink cartridge. Example Ink Level - Black is low - replace. Tri-color is OK. 82 Solve a problem
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    , sharp-edged, and extend with uniform color across the entire page. The printer is operating correctly. • The top black bar is printed by the Black Ink Cartridge • The colored bars are printed by the Tri-color Ink Cartridge Ragged or irregularly streaked or faded bars Example of Bad Color Bars: The
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    the following solutions: • Avoid leaving un-taped ink cartridges outside of the printer for an extended period of time. For more information about handling ink cartridges, see Handle the ink cartridges. • Always turn off the product using the (Power) button, which prevents air from getting into the
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    bad large-font text The letters are jagged. The letters are smeared. The letters are ragged on one end. d. Alignment pattern: If the color bars and large-font text look OK and the ink cartridges are not empty, look at the alignment pattern directly above the color bars. Example of a good alignment
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    Chapter 7 The lines are jagged. 86 Solve a problem
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    Follow these steps to print, and then evaluate a Diagnostic report. 1. Load regular, white, letter-size or A4 paper. 2. On the product control panel, press (Setup), select Print Report, select Self- Test, and then press OK. To evaluate the Diagnostic Page: 1. Look at the color bars in the middle of
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    bars Example of bad black bar - The black bar is ragged at one end. NOTE: To prevent problems causing ragged bars on the Self-Test Report, try the following solutions: • Avoid leaving un-taped ink cartridges outside of the printer for an extended period of time. For more information about handling
  • HP Officejet 4500 | User Guide - Page 93
    throughout the bar, clean the ink cartridges. • Large-font text: Letters are smeared or ragged on one end. For instructions, see Clean the ink cartridges. NOTE: Do not clean ink cartridges unnecessarily. Unnecessary cleaning wastes ink and shortens the life of the ink nozzles. If the issue persists
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    problem ink cartridge. For instructions, see Replace the ink cartridges. If the issue persists, continue to the next step. Solution 10: Service the product If you have completed all the steps listed above and are still experiencing a problem, the product might need servicing. To contact HP support
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    on your printed pages after you have already cleaned the ink cartridges by using the device control panel or the software you installed with the HP All-in-One. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
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    place. 8. Repeat if necessary for the other ink cartridge. 9. Gently close the ink cartridge door and plug the power cord into the back of the device. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used
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    size you are loading. Also make sure the guides are snug, but not tight, against the aligned to the paper guides. If needed, pull out the trays from the device and paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug
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    • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or
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    • The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or problems 95
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    the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of
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    the device The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state. • Check the software Make sure the software is properly installed. Scan takes too long • Check the settings ◦ If you set the
  • HP Officejet 4500 | User Guide - Page 102
    one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties. ◦ If you have selected a picture scanning option, the HP software automatically crops the image. However, if you want to scan the entire page, complete the following steps: Windows
  • HP Officejet 4500 | User Guide - Page 103
    of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of
  • HP Officejet 4500 | User Guide - Page 104
    be printed on colored paper. • Unwanted lines Ink, glue, correction fluid, or an unwanted HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting
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    the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assitant (Mac OS
  • HP Officejet 4500 | User Guide - Page 106
    device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. For more information on setting up the device for faxing, see Additional fax setup. • If you are using a phone splitter, this can cause faxing problems. (A splitter
  • HP Officejet 4500 | User Guide - Page 107
    directly to the telephone wall jack. The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the Solve fax problems 103
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    faxes. After you plug in the phone cord that came with the device, run the fax test again. • If you are using a phone splitter, this can cause faxing problems without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning
  • HP Officejet 4500 | User Guide - Page 109
    cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone
  • HP Officejet 4500 | User Guide - Page 110
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in
  • HP Officejet 4500 | User Guide - Page 111
    noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter
  • HP Officejet 4500 | User Guide - Page 112
    or an integrated services digital network ( faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power problems sending a manual fax
  • HP Officejet 4500 | User Guide - Page 113
    you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem
  • HP Officejet 4500 | User Guide - Page 114
    the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make
  • HP Officejet 4500 | User Guide - Page 115
    service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call
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    is turned off. Solution: To print color faxes, make sure that the Incoming Fax Printing option in the device control panel is turned on. The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The HP Digital Imaging monitor is turned off (Windows). Solution: Check the taskbar and ensure
  • HP Officejet 4500 | User Guide - Page 117
    one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again. • General network troubleshooting • Network port created does not match device IP address (Windows) General network troubleshooting If you are unable to install the device software
  • HP Officejet 4500 | User Guide - Page 118
    Solve wireless problems (some models only) If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting
  • HP Officejet 4500 | User Guide - Page 119
    • Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your computer is connected to
  • HP Officejet 4500 | User Guide - Page 120
    either your router or computer. If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English
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    software installed, you can check the HP device's status from your computer to see if the device is paused or offline, preventing you from using it. To check the HP device's status, complete the following steps: Windows 1. Click Start, point to Settings, and then click Printers or Printers and Faxes
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    for additional troubleshooting help. Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only) If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If
  • HP Officejet 4500 | User Guide - Page 123
    device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the "scope
  • HP Officejet 4500 | User Guide - Page 124
    common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered "block" to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check
  • HP Officejet 4500 | User Guide - Page 125
    Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: NOTE: To use the embedded Web server (EWS), the product must be
  • HP Officejet 4500 | User Guide - Page 126
    supports wireless network connections and not Ethernet network connections, the EWS is only available in English. Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions • Software installation
  • HP Officejet 4500 | User Guide - Page 127
    in the CD drive, inspect the HP software CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on a Windows computer, ensure all other programs
  • HP Officejet 4500 | User Guide - Page 128
    current device information and ink cartridge status • Help troubleshoot problems The Printer Status Report and the Self-Test Report also contain a log of recent events. NOTE: If your product does not support wireless communication, the report is called the "Printer Status Report". If your product
  • HP Officejet 4500 | User Guide - Page 129
    need to replace the ink cartridges until print quality becomes unacceptable. 3. Additional Assistance: Provides information about available methods for finding more information about the product, as well as information about diagnosing problems. Self-Test Report 1. Printer Information: Shows device
  • HP Officejet 4500 | User Guide - Page 130
    page to view the network settings for the device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about
  • HP Officejet 4500 | User Guide - Page 131
    Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you are printing with media that meets specifications. For more information, see Media specifications. • Make sure that you are printing with media that is not
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    input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the device. For more information, see Media specifications. 128 Solve a problem
  • HP Officejet 4500 | User Guide - Page 133
    NOTE: Humidity may cause paper to curl and hence paper jam. Clear jams 129
  • HP Officejet 4500 | User Guide - Page 134
    information • Device specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information 130 Technical information
  • HP Officejet 4500 | User Guide - Page 135
    Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" date printed
  • HP Officejet 4500 | User Guide - Page 136
    Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty
  • HP Officejet 4500 | User Guide - Page 137
    Wireless 802.11b/g (some models only) Ink cartridges Black and tri-color ink cartridge Supply yields Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. Device languages HP PCL 3 GUI Duty cycle Up to 3000 pages per month Device control panel language support
  • HP Officejet 4500 | User Guide - Page 138
    system requirements, visit http://www.hp.com/support/. Operating system compatibility • Windows XP Service Pack 1, Windows Vista, Windows 7 NOTE: For Windows XP SP1 Starter Edition, Windows Vista Starter Edition, and Windows 7 Starter Edition, only printer drivers, scan drivers, and the Toolbox are
  • HP Officejet 4500 | User Guide - Page 139
    Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services Compatible network protocols TCP/IP Network management • HP the device. Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine
  • HP Officejet 4500 | User Guide - Page 140
    A6 Borderless cabinet Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.5 x 11 inches) 10 x 15 cm (tab) 4 x 6 inches (tab) HV Cabinet 13 x 18 cm (same dimension as 5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88
  • HP Officejet 4500 | User Guide - Page 141
    Borderless photo media (8.5 x 11 inches) Borderless photo media (10 x 15 cm) Other media Custom-sized media between between 76.20 to 210.06 mm wide and 101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches long) Understand supported media types and weights Tray Main tray Type Paper
  • HP Officejet 4500 | User Guide - Page 142
    Type Automatic document feeder (ADF)* Paper Output tray All supported media Weight 75 g/m2 (20 lb index) Capacity (0.563 inches) * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins. 138 Technical information
  • HP Officejet 4500 | User Guide - Page 143
    print from a computer running Windows, the device prints the first HP Premium Plus Photo ◦ HP Premium Photo ◦ HP Advanced Photo Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) • Digital zoom: from 25 to 400% (varies by model) • Fit to page, pre-scan
  • HP Officejet 4500 | User Guide - Page 144
    HP Premium Plus Photo Papers HP Premium Photo Papers HP Advanced Photo Paper HP Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Matte Other photo papers HP Premium Inkjet Transparency HP Iron-on Transfer HP memory. • Manual fax send and receive Group 3 fax with Error Correction Mode. • 33
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    OCR software automatically converts scanned text to editable text • Scan speeds Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 32 Vdc at 625 mA Power consumption 28.4 watts printing (Fast Draft Mode
  • HP Officejet 4500 | User Guide - Page 146
    compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • LED indicator statement • Notice to the German telephone network • Australia wired fax statement • Regulatory information for wireless products • Regulatory model number •
  • HP Officejet 4500 | User Guide - Page 147
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions . For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857
  • HP Officejet 4500 | User Guide - Page 148
    Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement 144 Technical information
  • HP Officejet 4500 | User Guide - Page 149
    number is called. Too many devices on one line might result in failure to ring in service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual fax machine, you should complete the steps described in the software. Regulatory information 145
  • HP Officejet 4500 | User Guide - Page 150
    imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in
  • HP Officejet 4500 | User Guide - Page 151
    Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax
  • HP Officejet 4500 | User Guide - Page 152
    frequency radiation Caution The radiated output power of this device is far . This product and any attached external antenna, if supported, shall be placed in such a manner to minimize of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of
  • HP Officejet 4500 | User Guide - Page 153
    is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has Kingdom. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product HP Officejet 4500 (G510) All-in-One series) or product number. Regulatory information 149
  • HP Officejet 4500 | User Guide - Page 154
    17050-1 and EN 17050-1 Hewlett-Packard Company 138, Depot Road, #02-01 Singapore 109683 DoC#: SNPRC-0902-01-A declares, that the product Product Name and Model: Regulatory Model Number:1) HP Officejet 4500 series printer SNPRC-0902-01 Product Options: All Power adaptor: 0957-2269 conforms
  • HP Officejet 4500 | User Guide - Page 155
    's Address: Hewlett-Packard Company 138, Depot Road, #02-01 Singapore 109683 DoC#: SDGOB-0833-Rev.7.0 declares, that the product Product Name and Model: Regulatory Model Number:1) HP Officejet J4680 and J4624, HP Officejet 4500 Wireless series printer SDGOB-0833 Product Options: Radio Module
  • HP Officejet 4500 | User Guide - Page 156
    product stewardship program Hewlett-Packard is committed to HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free
  • HP Officejet 4500 | User Guide - Page 157
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Officejet 4500 | User Guide - Page 158
    Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for
  • HP Officejet 4500 | User Guide - Page 159
    Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500 • HP Officejet 4500 Wireless Third-party licenses 155
  • HP Officejet 4500 | User Guide - Page 160
    Appendix A HP Officejet 4500 Desktop Third-party licenses br> This code is hereby placed in the public domain. THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS , BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION
  • HP Officejet 4500 | User Guide - Page 161
    to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS `` INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
  • HP Officejet 4500 | User Guide - Page 162
    be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly [email protected] Mark Adler [email protected]
  • HP Officejet 4500 | User Guide - Page 163
    HP Officejet 4500 Third-party licenses AES .br> This code is hereby placed in the public domain. THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS OR (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
  • HP Officejet 4500 | User Guide - Page 164
    Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights
  • HP Officejet 4500 | User Guide - Page 165
    written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software
  • HP Officejet 4500 | User Guide - Page 166
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and
  • HP Officejet 4500 | User Guide - Page 167
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL
  • HP Officejet 4500 | User Guide - Page 168
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in
  • HP Officejet 4500 | User Guide - Page 169
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source
  • HP Officejet 4500 | User Guide - Page 170
    Appendix A HP Officejet 4500 Wireless Third-party licenses > This code is hereby placed in the public domain. THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS , BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION
  • HP Officejet 4500 | User Guide - Page 171
    Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights
  • HP Officejet 4500 | User Guide - Page 172
    written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software
  • HP Officejet 4500 | User Guide - Page 173
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and
  • HP Officejet 4500 | User Guide - Page 174
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project
  • HP Officejet 4500 | User Guide - Page 175
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support
  • HP Officejet 4500 | User Guide - Page 176
    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source
  • HP Officejet 4500 | User Guide - Page 177
    HP cartridge numbers that work with your printer, see Supported ink cartridges. Cartridge information and links to online shopping also appear on ink alert messages. You can order printing supplies online using the following tools: NOTE: For more information about opening and using these HP software
  • HP Officejet 4500 | User Guide - Page 178
    about opening and using these HP software tools, see Device management tools ◦ Solution Center (Windows): Click Status, and then click Estimated Ink Levels. The My Cartridges tab lists the currently installed cartridges. The All Cartridges tab lists all supported cartridges for the device. ◦ Toolbox
  • HP Officejet 4500 | User Guide - Page 179
    line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the software you installed with the device. After you run these
  • HP Officejet 4500 | User Guide - Page 180
    line with computer modem and answering machine • Case K: Shared voice/fax line with computer dial-up modem and voice mail Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the device
  • HP Officejet 4500 | User Guide - Page 181
    company at the same number you use for fax calls on the device. 3. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections
  • HP Officejet 4500 | User Guide - Page 182
    service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to
  • HP Officejet 4500 | User Guide - Page 183
    fax reception tones to the sending fax machine and receives the fax. Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in the box with the device, connect one end to the open port on the
  • HP Officejet 4500 | User Guide - Page 184
    on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section. Back view of the device 180 Additional fax setup
  • HP Officejet 4500 | User Guide - Page 185
    with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service
  • HP Officejet 4500 | User Guide - Page 186
    you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone fax tones from a sending fax machine, you will need to answer the fax call manually. If you encounter problems setting up the device with optional equipment, contact your local service
  • HP Officejet 4500 | User Guide - Page 187
    in the box with the device, connect one end to your telephone wall jack, then fax calls, or the device cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the device with optional equipment, contact your local service
  • HP Officejet 4500 | User Guide - Page 188
    box with the device, connect one end to your telephone wall fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. 184 Additional fax setup
  • HP Officejet 4500 | User Guide - Page 189
    a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port
  • HP Officejet 4500 | User Guide - Page 190
    you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice
  • HP Officejet 4500 | User Guide - Page 191
    , you will need to answer the fax call manually. If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further
  • HP Officejet 4500 | User Guide - Page 192
    Shared voice/fax with computer DSL/ADSL modem Use these instructions if one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. 188 Additional fax setup
  • HP Officejet 4500 | User Guide - Page 193
    Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service
  • HP Officejet 4500 | User Guide - Page 194
    line and your answering machine can record a voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice
  • HP Officejet 4500 | User Guide - Page 195
    fax line with computer dial-up modem and answering machine There are two different ways to set up the product with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one computer 4 Telephone (optional) 5 Answering machine
  • HP Officejet 4500 | User Guide - Page 196
    the fax; if there are no fax tones, the product stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. 192 Additional fax setup
  • HP Officejet 4500 | User Guide - Page 197
    phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line
  • HP Officejet 4500 | User Guide - Page 198
    message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice
  • HP Officejet 4500 | User Guide - Page 199
    and the device simultaneously. For example, you cannot use the device for faxing if you are using your computer dial-up modem to send an e-mail you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel
  • HP Officejet 4500 | User Guide - Page 200
    be available to respond in person to incoming fax calls, or the device cannot receive faxes. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the device
  • HP Officejet 4500 | User Guide - Page 201
    the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the device control panel 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full
  • HP Officejet 4500 | User Guide - Page 202
    wireless communication (some models only) • Uninstall and reinstall the software Change basic network settings The control-panel options enable you to set up and manage a wireless network configuration page (some models only). 1. Press the Setup button. 2. Press the arrow keys until Print Report is
  • HP Officejet 4500 | User Guide - Page 203
    Setup, then select Link Speed. 4. Press the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10 Windows), click the Network Settings tab, click the Wired or Wireless . 3. Select Advanced Setup, select IP Settings, and then select Manual IP Settings. 4.
  • HP Officejet 4500 | User Guide - Page 204
    or To set up wireless communication using the installer (Windows). Device control panel Ad hoc wireless communication* * An ad hoc network can be set up using the Wireless Connection Utility on the HP software CD. NOTE: If you encounter problems, see Solve wireless problems (some models only). To
  • HP Officejet 4500 | User Guide - Page 205
    cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. To set up wireless communication using the device control panel with wireless setup wizard The Wireless Setup Wizard provides an easy
  • HP Officejet 4500 | User Guide - Page 206
    -click the setup icon on the HP Software CD. 3. On the CD menu, click Install Network/Wireless Device, and then follow the onscreen instructions. NOTE: If the firewall software on your computer displays any messages during the installation, select the "always permit/allow" option in the messages
  • HP Officejet 4500 | User Guide - Page 207
    from a USB connection to a wireless connection (Mac OS X) 1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder. 2. From the Information and Settings list, select Network Printer Setup Utility. 3. Follow the onscreen instructions to configure the
  • HP Officejet 4500 | User Guide - Page 208
    position the WAP in a central location in line of sight with the wireless devices on the network. • Keep all wireless devices on the network within range of one another. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before
  • HP Officejet 4500 | User Guide - Page 209
    all of the Plug and Play events to complete. 9. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer, method 2 NOTE: Use this method if Uninstall is not available in
  • HP Officejet 4500 | User Guide - Page 210
    is uninstalled, restart your computer. 5. To reinstall the software, insert the HP Software CD into your computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer. 7. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 1. Open the Finder
  • HP Officejet 4500 | User Guide - Page 211
    (Mac OS X) • Embedded Web server (some models only) Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the HP Software CD by selecting the full installation option if the computer meets the system requirements. Open the Toolbox
  • HP Officejet 4500 | User Guide - Page 212
    ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. TIP: When the HP until you clear them manually. You can configure you will disable one or more of using setup wizards
  • HP Officejet 4500 | User Guide - Page 213
    Web server by using these methods: • Web browser: In a supported Web browser on your computer, type the IP address or hostname that you can bookmark it so that you can return to it quickly. • Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device you wish to view, and
  • HP Officejet 4500 | User Guide - Page 214
    failed to print • General printer error • Align cartridge Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product has a problem (such as a paper jam), the product saves incoming faxes to memory until the problem is resolved. However, the
  • HP Officejet 4500 | User Guide - Page 215
    the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Choose your error • Solution 1: Install the ink cartridges correctly • Solution 2: Turn the product off and on • Solution 3: Clean the electrical
  • HP Officejet 4500 | User Guide - Page 216
    Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you push the ink cartridge in firmly until it snaps into place. 6. Close the front access door and check if the error message has gone away. If the problem persists, try the next solution. 212 Errors (Windows)
  • HP Officejet 4500 | User Guide - Page 217
    service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver
  • HP Officejet 4500 | User Guide - Page 218
    using the product again. Document failed to print The product could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printing problems. General printer error There was a problem with the product. 214 Errors (Windows)
  • HP Officejet 4500 | User Guide - Page 219
    (Power) button to turn on the product. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Align cartridge The product prompts you to align ink cartridges every time you install
  • HP Officejet 4500 | User Guide - Page 220
    problems, troubleshoot 22 A accessibility 3, 9 accessories Printer Status Report 125 Self-Test Report 125 warranty 131 acoustic emissions 141 ADF (automatic document feeder) capacity 19 load originals 18 ADSL, fax setup with parallel phone systems 179 after the support period 74 align ink cartridges
  • HP Officejet 4500 | User Guide - Page 221
    change 53 parallel phone systems 180 DOC 150 dots or streaks, troubleshoot copies 96 dots, troubleshoot scan 100 driver warranty 131 DSL, fax setup with parallel phone systems 179 duty cycle 133 E ECM. See error correction mode edit text in OCR program 36 electrical specifications 141 embedded Web
  • HP Officejet 4500 | User Guide - Page 222
    , 128 junk fax mode 48 K keypad, device control panel locating 12 H hardware, fax setup test 101 header, fax 52 Help button 12 Hewlett-Packard Company notices 3 HP Solution Center 207 HP Utility (Mac OS X) opening 207 humidity specifications 141 I ink cartridge door, locating 11 ink cartridge latch
  • HP Officejet 4500 | User Guide - Page 223
    133 power specifications 141 troubleshoot 75 power input, locating 11 power on button 13 print fax logs 57 fax reports 56 faxes 46 last fax details 58 Printer Status Report 125 slow 76 troubleshoot 75 Print borderless Mac OS 33 Windows 33 Print brochures print 27 print driver warranty
  • HP Officejet 4500 | User Guide - Page 224
    141 send to a computer 35 slow 97 troubleshoot 96 Scan function indicator 13 scanner glass clean 21 load originals 18 locating 10 schedule fax 42 security wireless communication 204 wireless settings 201 send faxes basic fax 39 manually 40 memory, from 42 monitor dialing 41, 43 schedule
  • HP Officejet 4500 | User Guide - Page 225
    faxes 106, 109 scan 96 scan quality 99 send faxes 106, 108, 111 skewed copies 96 skewed pages 93 slow print 76 tips 74 troubleshooting general network troubleshooting 113 wired network 113 wireless problems 114 TWAIN unable to activate source 99 two-sided Mac OS 34 Windows 34 U uninstall software
  • HP Officejet 4500 | User Guide - Page 226
    two-sided 34 uninstall software 205 wireless communication advanced wireless troubleshooting 114 basic wireless troubleshooting 114 Ethernet setup 202 radio, turn off 198 reducing interference 204 regulatory information 147 security 204 set up 200 set up on Mac OS X 202 settings 200 turn
  • HP Officejet 4500 | User Guide - Page 227
  • HP Officejet 4500 | User Guide - Page 228
    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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A909
OFFICEJET
4500
User Guide
G510