HP Officejet 4500 User Guide - Page 79
Solve printing problems, The device shuts down unexpectedly - troubleshooting
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Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on control-panel display • Alignment fails • The device is not responding (nothing prints) • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshooting tips and resources. Solve printing problems 75