HP Officejet J5700 User Guide - Macintosh - Page 247
Scan To, Cause, Solution, menu does not appear, Scanned image is blank
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Scan To menu does not appear Cause: The Scan To menu does not appear if: • The software that came with the HP All-in-One was not installed or necessary parts of it are not installed. • The HP All-in-One is not connected to the computer. • The computer is turned off. • You closed the HP Digital Imaging Monitor icon in the Windows system tray on the taskbar. Solution: • Follow the directions in the Setup Poster to install the software that came with the HP All-in-One. • Make sure that the HP All-in-One is connected to a computer. • If the HP All-in-One is directly connected to a computer, make sure the computer is turned on. • Restart the computer or start the software you installed with the HP All-in-One. Scan To menu does not appear Cause: The Scan To menu does not appear if: • The software that came with the HP All-in-One was not installed or necessary parts of it are not installed. • The HP All-in-One is not connected to the computer. • The computer is turned off. Solution: • Follow the directions in the Setup Poster to install the software that came with the HP All-in-One. • Make sure that the HP All-in-One is connected to a computer. • If the HP All-in-One is directly connected to a computer, make sure the computer is turned on. • Restart the computer or start the software you installed with the HP All-in-One. Scanned image is blank Cause: The original is placed incorrectly on the glass. Scan troubleshooting 245