HP Officejet J5700 User Guide - Macintosh - Page 250
Device update, Errors, The scan feature does not work - download
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Chapter 11 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. The scan feature does not work Cause: There are several reasons why a scan might not occur: • The computer is turned off. • The HP All-in-One is not properly connected to the computer through a USB cable. • The software that came with the HP All-in-One is not installed or is not running. Solution: • Turn the computer on. • Check the cables that connect the HP All-in-One to your computer. • Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One. Device update The function of device update is to deliver firmware updates to the HP All-in-One to keep your device running smoothly with the most advanced technology available. To use device update 1. Use your Web browser to download an update for the HP All-in-One from www.hp.com/support. 2. Double-click the downloaded file. The installer opens on your computer. 3. Follow the onscreen prompts to install the update to the HP All-in-One. 4. Restart the HP All-in-One to complete the process. Errors This section contains the following categories of messages on your device: • Device messages • File messages • General user messages 248 Troubleshooting