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HP Officejet J5700 User Guide - Macintosh - Page 269

HP warranty and support, Warranty, Warranty upgrades - all in one driver

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13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Get support and other information from the Internet • Before you call HP customer support • Access your serial number and service ID • Call in North America during warranty • Call elsewhere in the world • HP Quick Exchange Service (Japan) • Prepare the HP All-in-One for shipment • Pack the HP All-in-One Warranty To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See Before you call HP customer support for steps to take before calling Customer Support. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). For more information about the warranty, see the printed documentation that came with the HP Allin-One. Warranty upgrades Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade option that extends or enhances your standard product warranty. Available options might include priority phone support, return service, or next business day exchange. Typically, service coverage begins on product purchase date and must be purchased within a limited time of product purchase. For more information, see: • In the U.S., dial 1-866-234-1377 to speak to an HP advisor. • Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in the world for a list of international Customer Support numbers. • Go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then find warranty information. Get support and other information from the Internet To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat. • Check for software updates. Support options and availability vary by product, country/region, and language. HP warranty and support 267

Section	Page
Contents	3
HP Officejet J5700 All-in-One series Help	9
Find more information	11
Sources of information	11
HP All-in-One overview	13
The HP All-in-One at a glance	13
Control panel features	14
Text and symbols	15
Enter text using the keypad on the control panel	15
Available symbols for dialing fax numbers	16
Use the software	17
Connection information	17
Supported connection types	18
Connect using a USB cable	18
Use printer sharing	18
Finish setting up the HP All-in-One	21
Set your preferences	21
General preferences	21
Set your language and country/region	21
Set the date and time	22
Set the scroll speed	22
Set the prompt delay time	22
Restore the factory defaults	23
Fax preferences	23
Set up the HP All-in-One to redial a fax number automatically	23
Adjust the volume	24
Set tone or pulse dialing	24
Set the fax speed	25
Fax setup	25
Set up the HP All-in-One for faxing	26
Choose the correct fax setup for your home or office	27
Select your fax setup case	29
Case A: Separate fax line (no voice calls received)	31
Case B: Set up the HP All-in-One with DSL	31
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	33
Case D: Fax with a distinctive ring service on the same line	34
Case E: Shared voice/fax line	35
Case F: Shared voice/fax line with voice mail	36
Case G: Fax line shared with computer dial-up modem (no voice calls received)	37
Case H: Shared voice/fax line with computer dial-up modem	39
Case I: Shared voice/fax line with answering machine	41
Case J: Shared voice/fax line with computer dial-up modem and answering machine	42
Case K: Shared voice/fax line with computer dial-up modem and voice mail	45
Change settings on the HP All-in-One to receive faxes	47
Choose the recommended answer mode for your setup	47
Set the answer mode	48
Set the number of rings before answering	48
Change the answer ring pattern for distinctive ringing	49
Test your fax setup	49
Set the fax header	50
Set up speed dialing	51
Set up individual speed dial entries	51
Set up group speed dial entries	53
Delete speed dial entries	54
Print the speed dial list	54
Set up the phone book	54
Create a phone book entry	55
Edit or delete a phone book entry	55
Export and import fax numbers	55
Load originals and load paper	57
Load originals	57
Load an original in the automatic document feeder	57
Load an original on the glass	58
Select print media	59
Tips for selecting and using print media	59
Understand specifications for supported media	60
Understand supported sizes	60
Understand supported media types and weights	63
Set minimum margins	64
Papers to avoid	64
Load paper	65
Load full-size paper	65
Load 10 x 15 cm (4 x 6 inch) photo paper	68
Load index cards	69
Load envelopes	70
Avoid paper jams	70
Print from your computer	73
Print from a software application	73
Change the print settings	73
Mac users	73
Stop a print job	74
Use the copy features	75
Make a copy	75
Set the number of copies	76
Set the copy paper size	76
Set the copy paper type	77
Change copy speed or quality	78
Change default copy settings	78
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	79
Resize an original to fit onto letter or A4 paper	81
Resize an original using custom settings	82
Copy a legal-size document onto letter paper	83
Adjust the lightness and darkness of your copy	83
Enhance blurred areas of your copy	84
Enhance light areas of your copy	84
Stop copying	85
Use the scan features	87
Scan an image	87
Scan an original to a computer	87
Stop scanning	88
Edit a scanned preview image	88
Print a scanned image	88
Change default scan settings	88
Add a new image save destination	89
Change the default destination	90
Change an image save destination	90
Change resolution or image type	91
Change Text Editing/OCR mode	91
Change the image preview setting	92
Use the fax features	93
Send a fax	93
Send a basic fax	93
Send a fax using speed dials	94
Send a fax manually from a phone	95
Send a fax using monitor dialing	96
Send a fax from memory	97
Schedule a fax to send later	98
Send a fax to multiple recipients	99
Send a color original or photo fax	100
Send a fax from the computer	101
Send a fax from the HP Photosmart Studio (Mac) Software	101
Send a fax from a software application	102
Send a computer-generated cover page as a single-page fax	102
Change the fax resolution and Lighter / Darker settings	103
Change the fax resolution	103
Change the Lighter / Darker setting	104
Set new default settings	105
Send a fax in Error Correction Mode	105
Receive a fax	106
Receive a fax manually	106
Set up backup fax reception	107
Reprint received faxes from memory	108
Poll to receive a fax	109
Forward faxes to another number	109
Set the paper size for received faxes	110
Set automatic reduction for incoming faxes	111
Block junk fax numbers	111
Set the junk fax mode	111
Add numbers to the junk fax list	112
Remove numbers from the junk fax list	112
Fax over the Internet using IP phone	113
Print reports	113
Print fax confirmation reports	114
Print fax error reports	114
Print the fax log	115
Print other reports	115
Stop faxing	116
Maintain the HP All-in-One	119
Clean the HP All-in-One	119
Clean the glass	119
Clean the lid backing	119
Clean the exterior	120
Clean the automatic document feeder	120
Check the estimated ink levels	123
Print a self-test report	124
Work with print cartridges	125
Handle the print cartridges	125
Replace the print cartridges	126
Use a photo print cartridge	129
Use the print cartridge protector	130
Align the print cartridges	130
Clean the print cartridges	132
Clean the print cartridge contacts	133
Clean the area around the ink nozzles	134
Troubleshooting	137
Troubleshooting tips	137
Communication problems over a USB connection	139
Information on print cartridges	140
Information on paper	140
Tips for using the automatic document feeder	141
Clear paper jams	141
Print cartridge troubleshooting	143
Print quality troubleshooting	143
Print troubleshooting	161
Fax troubleshooting	183
Copy troubleshooting	235
Scan troubleshooting	245
Device update	250
Errors	250
Device messages	251
File messages	255
Supported file types for the HP All-in-One	256
General user messages	256
Paper messages	258
Power and connection messages	260
Print cartridge messages	262
Order supplies	267
Order paper or other media	267
Order print cartridges	267
Order other supplies	268
HP warranty and support	269
Warranty	269
Warranty upgrades	269
Get support and other information from the Internet	269
Before you call HP customer support	270
Access your serial number and service ID	270
Call in North America during warranty	271
Call elsewhere in the world	271
HP Quick Exchange Service (Japan)	273
Prepare the HP All-in-One for shipment	273
Remove the print cartridges before shipment	273
Remove the control panel faceplate	274
Pack the HP All-in-One	275
Technical information	277
System requirements	277
Paper specifications	278
Paper tray capacities	278
Paper sizes	278
Print margin specifications	279
Print specifications	279
Copy specifications	280
Fax specifications	280
Scan specifications	280
Physical specifications	281
Power specifications	281
Environmental specifications	281
Memory specifications	281
Environmental product stewardship program	281
Protecting the environment	282
Ozone production	282
Paper use	282
Plastics	282
Material safety data sheets	282
Hardware recycling program	282
HP inkjet supplies recycling program	282
Disposal of Waste Equipment by Users in Private Households in the European Union	282
Regulatory notices	283
Regulatory model identification number	283
Notice to users of the U.S. telephone network: FCC requirements	283
FCC statement	284
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	284
Notice to users in Japan	285
Power cord statement	285
Notice to users in the European Economic Area	285
Notice to users of the German telephone network	286
Geräuschemission	286
Notice to users in Korea	286
Australia Wired Fax Statement	286
Declaration of conformity (European Economic Area)	286
HP Officejet J5700 All-in-One series declaration of conformity	287

Match case Limit results 1 per page

HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•

Warranty

•

Get support and other information from the Internet

•

Before you call HP customer support

•

Access your serial number and service ID

•

Call in North America during warranty

•

Call elsewhere in the world

•

HP Quick Exchange Service (Japan)

•

Prepare the HP All-in-One for shipment

•

Pack the HP All-in-One

Warranty

To obtain HP repair service, you must first contact an HP service office or an HP Customer Support

Center for basic troubleshooting. See

Before you call HP customer support

for steps to take before

calling Customer Support.

NOTE:

This information does not apply to customers in Japan. For information on service

options in Japan, see

HP Quick Exchange Service (Japan)

For more information about the warranty, see the printed documentation that came with the HP All-

in-One.

Warranty upgrades

Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade option

that extends or enhances your standard product warranty. Available options might include priority

phone support, return service, or next business day exchange. Typically, service coverage begins

on product purchase date and must be purchased within a limited time of product purchase.

For more information, see:

•

In the U.S., dial 1-866-234-1377 to speak to an HP advisor.

•

Outside the U.S., please call your local HP Customer Support office. See

Call elsewhere in the

world

for a list of international Customer Support numbers.

•

Go to the HP website at

www.hp.com/support

. If prompted, choose your country/region, and

then find warranty information.

Get support and other information from the Internet

To find support and warranty information, go to the HP website at

www.hp.com/support

. If prompted,

choose your country/region, and then click

Contact HP

for information on calling for technical

support.

This website also offers technical support, drivers, supplies, ordering information and other options

such as:

•

Access online support pages.

•

Send HP an e-mail message for answers to your questions.

•

Connect with an HP technician by using online chat.

•

Check for software updates.

Support options and availability vary by product, country/region, and language.

HP warranty and support

267