HP OmniBook XE2-DE HP OmniBook XE2 Notebook PC - Setup Guide - Page 55

Obtaining Repair Service

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Service and Support Obtaining Repair Service Obtaining Repair Service To receive warranty repair service To receive warranty repair service, contact the HP Customer Care Center in the U.S., at (970) 635-1000. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service includes the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location. HP OmniBook PC service is currently provided for the continental U.S. To repair your computer outside the warranty period If your PC is no longer in the warranty period, contact the appropriate Customer Care Center or an HP service center. The support provider will let you know about repair charges and processes. To prepare your computer for shipment 1. Important. Back up your hard disk drive. While your computer is being repaired, the hard disk may be replaced or reformatted. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following prior to sending your computer in for service: • PC cards • AC adapter and power cord • CDs in the CD player • Floppy disks in the floppy disk drive Setup Guide 55

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Service and Support
Obtaining Repair Service
Setup Guide
55
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service, contact the HP Customer Care Center in the U.S., at
(970) 635-1000.
The support technician will help qualify your unit for warranty repair based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service includes the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location. HP OmniBook PC service is currently
provided for the continental U.S.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center or an HP service center. The support provider will let you know about repair
charges and processes.
To prepare your computer for shipment
1.
Important.
Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2.
Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
•
PC cards
•
AC adapter and power cord
•
CDs in the CD player
•
Floppy disks in the floppy disk drive