HP OmniBook XE2-DE HP OmniBook XE2 Notebook PC - Setup Guide - Page 67
Sending Your Computer for Service
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Solving Problems with Your Computer Sending Your Computer for Service Sending Your Computer for Service Note See "Obtaining Repair Service" on page 55 to determine if your computer must be sent in for service. If so, prepare your computer for shipment. 1. Important. Back up your hard disk drive. While your computer is being repaired, the hard disk may be replaced or reformatted. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following prior to sending your computer in for service: • PC cards • AC adapter and power cord • CDs in the CD player • Floppy disks in the floppy disk drive 3. When sending your OmniBook to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit. If the hard disk drive is defective, you will receive a replacement drive with the original HP software. Setup Guide 67