HP Pavilion n3402 HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 105

Printing Problems, Serial, Parallel, and USB Problems

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NOTE Solving Problems with Your Computer Troubleshooting Techniques • If the computer is performing an operation, it normally waits for the operation to finish. You may also want to test the power management system with diagnostics. See Testing Hardware Operation. Printing Problems For most printing problems, use the Print Troubleshooter in Windows Help. If a serial or parallel printer doesn't print • Check that you are using a proper cable or cable adapter, and that the printer is on. • Check for paper in the printer or other printer errors. • Make sure the printer cable is secure at both ends. If the left edge of printed output is missing • If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 300-dpi printer. For example, for a 600-dpi HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain applications may not work properly with 600-dpi printers. Serial, Parallel, and USB Problems If a serial mouse doesn't work • First, make certain you completely followed the manufacturer's installation instructions to install the mouse properly. • Check the port connection to see if it's loose. • Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the computer. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Components menu, check that Serial Port is enabled. • If you suspend and resume, reboot the computer to reenable the mouse. HP does not recommend the use of serial mice. Setup Guide 105

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Solving Problems with Your Computer
Troubleshooting Techniques
Setup Guide
105
•
If the computer is performing an operation, it normally waits for the operation to
finish.
You may also want to test the power management system with diagnostics. See Testing
Hardware Operation.
Printing Problems
For most printing problems, use the Print Troubleshooter in Windows Help.
If a serial or parallel printer doesn’t print
•
Check that you are using a proper cable or cable adapter, and that the printer is on.
•
Check for paper in the printer or other printer errors.
•
Make sure the printer cable is secure at both ends.
If the left edge of printed output is missing
•
If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a
compatible printer driver for a 300-dpi printer. For example, for a 600-dpi
HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain
applications may not work properly with 600-dpi printers.
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
•
First, make certain you completely followed the manufacturer’s installation
instructions to install the mouse properly.
•
Check the port connection to see if it’s loose.
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the computer.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Components menu, check that Serial Port is enabled.
•
If you suspend and resume, reboot the computer to reenable the mouse.
NOTE
HP does not recommend the use of serial mice.