HP Photosmart 1115 HP PhotoSmart 1215/1115 - (English) Basics Guide - Page 37

hp photosmart 1215/1115 color printer software problems See the Onscreen User's Guide for additional troubleshooting tips. Problem Possible cause Solution I inserted the printer software CD, but the computer could not read it. The CD was not properly 1 installed. 2 The CD-ROM drive may be damaged. The CD may be damaged. 3 Reinsert the CD and try again. Try inserting a CD that you know works. If that CD does not work, you may need to service your CD-ROM drive. If other CDs work but the printer software CD does not, you may have a damaged CD. You can download the printer software from the HP Web site or call the software distribution center. See the Services and Support booklet for contact information. The software did not install correctly. OR You need to uninstall the printer software for any reason. There may be a conflict with your virus protection program. There may be a conflict with another software program. There may be a conflict with another device already connected to the computer. Windows PC 1 Uninstall the printer software. Insert the printer software CD into your computer, click Remove HP PhotoSmart software, then follow the onscreen instructions. 2 When the uninstall is completed, shut down Windows, turn the computer OFF and then turn it back ON. 3 Close any active virus protection programs. 4 Reinstall the printer software. Macintosh 1 Uninstall your printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then follow the onscreen instructions. 2 Close any active virus protection programs. 3 Exit all software programs. 4 Reinstall the printer software. 33