HP Photosmart 1115 HP PhotoSmart 1215/1115 - (English) Basics Guide - Page 41

Problem, Possible cause, Solution

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hp photosmart 1215/1115 color printer printing problems See the Onscreen User's Guide for additional troubleshooting tips. Problem Possible cause Solution No page came out of The printer needs Read the printer LCD for instructions. the printer. attention. (continued on next page) Power may be off or there 1 may be a loose 2 connection. Make sure the power is on. Make sure that all cable connections are secure. You may not have any Check that paper is placed in the paper tray paper in the paper tray. correctly. The printer's top cover may be open. Close the printer's top cover. A problem may exist with Replace the print cartridge. one of the print cartridges. There may be a paper jam. 1 Check the printer's LCD for any instructions. 2 Pull the paper out of either the paper tray or the OUT tray. If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer. 3 If the paper jam has cleared, print your document again. If the paper jam has not cleared, try removing the rear access door. 1 Unplug the printer, open the rear access door by turning the knob counterclockwise, and remove the door. 2 Gently pull the jammed paper out of the printer, then replace the rear access door. 3 Plug the printer back in and turn it on. 4 When you have cleared the paper jam, print your document again. 37

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hp photosmart 1215/1115 color printer
37
printing problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem
Possible cause
Solution
No page came out of
the printer.
(continued on next
page)
The printer needs
attention.
Read the printer LCD for instructions.
Power may be off or there
may be a loose
connection.
1
Make sure the power is on.
2
Make sure that all cable connections
are secure.
You may not have any
paper in the paper tray.
Check that paper is placed in the paper tray
correctly.
The printer’s top cover
may be open.
Close the printer’s top cover.
A problem may exist with
one of the print cartridges.
Replace the print cartridge.
There may be a paper
jam.
1
Check the printer’s LCD for any
instructions.
2
Pull the paper out of either the paper
tray or the OUT tray.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the
printer.
3
If the paper jam has cleared, print your
document again.
If the paper jam has not cleared, try
removing the rear access door.
1
Unplug the printer, open the rear access
door by turning the knob counter-
clockwise, and remove the door.
2
Gently pull the jammed paper out of the
printer, then replace the rear access
door.
3
Plug the printer back in and turn it on.
4
When you have cleared the paper jam,
print your document again.