HP Photosmart 1115 HP PhotoSmart 1215/1115 - (English) Basics Guide - Page 38

hardware problems - printer software

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hp photosmart 1215/1115 color printer hardware problems See the Onscreen User's Guide for additional troubleshooting tips. Problem Possible cause Solution My printer is Your printer may not be connected with a USB getting good data from the cable through another other device or hub. USB device or a hub Two-way communication and when I try to print between the printer and I get a message the computer was saying "There was an interrupted by another error writing to device attached to the ." hub. • Connect the printer directly to the USB port on the computer. • Try disconnecting other USB devices from the hub and print your document again. I've connected my You may not have 1 printer using a USB plugged your USB cable in cable, and when I try before installing the 2 to print I get a software. message saying "There was an error writing to Dot4." (Windows PC only) 3 4 Disconnect the USB cable from your printer and your computer. Remove the printer software and then reinstall it. • Insert the printer software CD into the computer. • Click Remove HP PhotoSmart software. • Follow the onscreen instructions to uninstall the software. Reconnect the USB cable to your printer and your computer. The USB installation dialog should appear on your computer screen. Reinstall the printer software. When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message does not appear. (Windows PC only) (continued on next page) You may be using an unsupported operating system. Make sure your computer's operating system is Windows 98, 2000, Me, or XP. 34 troubleshooting

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hp photosmart 1215/1115 color printer
troubleshooting
34
hardware problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem
Possible cause
Solution
My printer is
connected with a USB
cable through another
USB device or a hub
and when I try to print
I get a message
saying “There was an
error writing to
<name of USB port>.”
Your printer may not be
getting good data from the
other device or hub.
Two-way communication
between the printer and
the computer was
interrupted by another
device attached to the
hub.
•
Connect the printer directly to the USB
port on the computer.
•
Try disconnecting other USB devices from
the hub and print your document again.
I've connected my
printer using a USB
cable, and when I try
to print I get a
message saying
“There was an error
writing to Dot4.”
(Windows PC only)
You may not have
plugged your USB cable in
before installing the
software.
1
Disconnect the USB cable from your
printer and your computer.
2
Remove the printer software and then
reinstall it.
•
Insert the printer software CD into
the computer.
•
Click
Remove HP PhotoSmart
software
.
•
Follow the onscreen instructions to
uninstall the software.
3
Reconnect the USB cable to your printer
and your computer. The USB installation
dialog should appear on your computer
screen.
4
Reinstall the printer software.
When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
(continued on next
page)
You may be using an
unsupported operating
system.
Make sure your computer’s operating system
is Windows 98, 2000, Me, or XP.